Customer Service & Support Jobs in Sofia, Bulgaria (Now Hiring) — 370 open — Page 8

HPE Networking Engineer II

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

How you will make your mark:

• Troubleshoot and diagnose customer-reported networking issues and drive them to satisfactory resolution.

• Deliver a high level of customer satisfaction through effective technical support and communication.

• Provide both Case Management and Solution Management support.

• Manage customer cases by ensuring timely identification, troubleshooting, and resolution of reported issues.

• Support customer solutions by helping ensure optimal performance and operational stability.

• Develop and execute technical and operational action plans to analyze and resolve customer issues.

• Coordinate with appropriate internal teams to ensure ownership and resolution of reported issues.

• Escalate issues when necessary to ensure timely resolution and customer success.

• Validate and reproduce customer-reported issues in a remote lab environment when required.

• Collaborate effectively with HPE Aruba Networking teams, customers, Quality Assurance, Engineering, and Field Support organizations.

• Manage multiple priorities and work independently with minimal supervision.

About you

• Excellent written and verbal communication skills in English.

• Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Communications Engineering, or a related field; equivalent experience will also be considered.

• Prior experience in networking, technical support, customer support, or a related field is preferred.

• CCNA certification or equivalent networking knowledge.

• Understanding of networking fundamentals, including:

  • Routing and Switching

  • Wireless Networking

  • TACACS+

  • AAA (Authentication, Authorization, and Accounting)

  • RADIUS

  • SNMP

  • IEEE 802.1X

  • DNS

  • DHCP

• Strong troubleshooting and problem-solving skills.

• Ability to analyze complex technical issues and communicate solutions effectively.

#Li-Hybrid

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Engineering

Job Level:

TCP_02

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.