Cotswold District, England, United Kingdom · On-site
Senior
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Order Fulfillment & Licensing Specialist - occasional late shifts
Budapest, Central Hungary, Hungary · On-site
Mid level
Ensuring a fast and unproblematic handling of the order process of Tungsten Automation in EMEA Creating of customer orders in the ERP system Creating of order documentation and responsibility for the delivery Controlling…
Skills: Order fulfillment, Software licensing, Contract management, ERP systems, Microsoft AX
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Job Purpose Tungsten Automation Corporation software enables organizations to Work Like Tomorrow™—today. Reporting to the SVP, Professional Services, the SAE Churn Prevention drives the renewal of our mainten…
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Other
Posted 21h ago
~40 hrs/week
Responsibilities
The Senior Cloud Operations Engineer manages and supports the Tungsten Automation Cloud Solutions technology stack to ensure high-quality service delivery. Responsibilities include monitoring system performance, managing cloud resources, handling incident resolution, and mentoring team members.
Requirements
Candidates must have at least 4 years of expertise in AWS and Azure, along with 5 years of experience in Linux or Windows Server environments. Strong analytical skills, proficiency in networking, and the ability to document work professionally are essential for this role.
Full job description
Job Purpose
The Senior Cloud Operations Engineer, Cloud Services supports and manages of the software components of the Tungsten Automation Cloud Solutions technology stack to deliver services to customers. Engineers are expected to provide first-class system operation and support to the Tungsten Automation Software cloud enterprise. The senior engineer must demonstrate technical maturity beyond that of the engineer and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners. They must work effectively in a team environment and provide guidance to and share expertise with others in the team. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.
Key Responsibilities
Specific responsibilities include, but are not limited to, the following:
Application Operation Duties:
Respond to requests from other support teams for incident support to manage and resolve incidents requiring intervention at platform process and application levels.
Technical Application and Customer deployment of software and infrastructure
Cloud Platform operations:
Monitor system status, activity, performance metrics and capacity
Participate in weekly on call rotation to support the incident management process
Ensure system patches and updates are kept current
Be first line of contact for daily operations towards our vendors
Maintain up-to-date records of all system assets and licenses
Manage cloud technology resources such as compute and storage
Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides
Team specific duties:
Act as first among equals and subject matter expert for management of cloud operations
Deputize as required for the Cloud Operations Manager
Support and, where appropriate, mentor less experienced members of the team
Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Tungsten Automation is building the future of AI-powered document and workflow software. Our agentic AI platform combines the market’s most proven Intelligent Document Processing (IDP), paired with orchestration and agents to turn unstructured documents into trusted, compliant, AI-ready data for business-critical workflows.
Enterprises use our industry-leading DocAI platform to reduce cycle time, increase accuracy, and keep control as volume and complexity grow. We help teams standardize how work is captured, understood, routed, and resolved across document-heavy operations, from AP/AR and shared services to customer onboarding, claims, and service workflows.
Backed by 40 years of innovation, Tungsten is designed for enterprise-scale deployment with security and governance built in, plus the traceability teams need for audit readiness and confident AI adoption.
Trusted by 25,000+ global businesses.
Offices: Denver , US
intelligent automationhyperautomationworkflow automationrobotic process automationbusiness process management (BPM)Intelligent Document Processing (IDP)Financial Process AutomationAccounts Payable (AP) AutomationInvoice ProcessingE-Invoicing
Tungsten Automation is building the future of AI-powered document and workflow software. Our agentic AI platform combines the market’s most proven Intelligent Document Processing (IDP), paired with orchestration and agents to turn unstructured documents into trusted, compliant, AI-ready data for business-critical workflows.
Enterprises use our industry-leading DocAI platform to reduce cycle time, increase accuracy, and keep control as volume and complexity grow. We help teams standardize how work is captured, understood, routed, and resolved across document-heavy operations, from AP/AR and shared services to customer onboarding, claims, and service workflows.
Backed by 40 years of innovation, Tungsten is designed for enterprise-scale deployment with security and governance built in, plus the traceability teams need for audit readiness and confident AI adoption.
Trusted by 25,000+ global businesses.
Offices: Denver , US
intelligent automationhyperautomationworkflow automationrobotic process automationbusiness process management (BPM)Intelligent Document Processing (IDP)Financial Process AutomationAccounts Payable (AP) AutomationInvoice ProcessingE-Invoicing