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Other
bachelor degree
Posted 36d ago
~40 hrs/week
Responsibilities
The Forward Deployed Engineer embeds with strategic enterprise customers to ensure successful platform implementation and proactive churn prevention. They bridge the gap between technical solutions and business outcomes through architectural optimizations and executive alignment.
Requirements
Requires a bachelor's degree in a technical field and over 5 years of experience in customer-facing engineering or solutions architecture roles. Candidates must possess deep expertise in enterprise software, API integrations, and the ability to leverage AI tools.
Full job description
Job Purpose Working with the SVP Professional Services, the Forward Deployed Engineer (FDE) embeds directly with strategic enterprise customers to bridge the gap between complex technical solutions and overarching business outcomes. The FDE acts as a highly technical, customer-facing architect who ensures successful implementation, deep product adoption, and proactive customer service by maximizing the platform's value within the client's unique technical ecosystem.
Key Responsibilities
Act as the technical vanguard for strategic accounts, ensuring rapid time-to-value, seamless integration, and long-term platform stability.
Operate within Specialized Renewal "SWAT" Teams: Conduct proactive system health checks, complex configuration tune-ups, and architectural optimizations for at-risk accounts or those with upcoming renewals, ensuring the platform runs at peak efficiency.
Enable Executive Sponsorship Programs: Equip internal executive sponsors with deep technical insights, architecture roadmaps, and telemetry data to facilitate high-level, peer-to-peer alignment and unblock technical escalations.
Drive Value Realization: Map technical milestones and system outputs directly to the customer's original business success criteria, providing concrete data and technical narratives for Quarterly Business Reviews (QBRs).
Leverage Customer Success Telemetry: Continuously monitor real-time system performance, API error rates, and usage telemetry to proactively identify, troubleshoot, and resolve technical bottlenecks before they impact the customer experience or escalate into churn risks.
Deliver Continuous Enablement and Training: Act as the ultimate subject matter expert to the client's engineering and operations teams, providing targeted "train-the-trainer" sessions, custom technical documentation, and best practices to mitigate knowledge loss resulting from client staff turnover.
Collaborate closely with internal Product and Engineering teams, routing customer feedback, edge-case requirements, and integration challenges directly into the product development lifecycle.
Serve as the primary escalation point for complex, high-stakes technical issues that fall outside standard support workflows, ensuring rapid resolution and maintaining customer trust.
Take initiative and ownership across engagements, demonstrating accountability and a strong propensity toward change and process improvement.
Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Tungsten Automation is building the future of AI-powered document and workflow software. Our agentic AI platform combines the market’s most proven Intelligent Document Processing (IDP), paired with orchestration and agents to turn unstructured documents into trusted, compliant, AI-ready data for business-critical workflows.
Enterprises use our industry-leading DocAI platform to reduce cycle time, increase accuracy, and keep control as volume and complexity grow. We help teams standardize how work is captured, understood, routed, and resolved across document-heavy operations, from AP/AR and shared services to customer onboarding, claims, and service workflows.
Backed by 40 years of innovation, Tungsten is designed for enterprise-scale deployment with security and governance built in, plus the traceability teams need for audit readiness and confident AI adoption.
Trusted by 25,000+ global businesses.
Offices: Denver , US
intelligent automationhyperautomationworkflow automationrobotic process automationbusiness process management (BPM)Intelligent Document Processing (IDP)Financial Process AutomationAccounts Payable (AP) AutomationInvoice ProcessingE-Invoicing
Tungsten Automation is building the future of AI-powered document and workflow software. Our agentic AI platform combines the market’s most proven Intelligent Document Processing (IDP), paired with orchestration and agents to turn unstructured documents into trusted, compliant, AI-ready data for business-critical workflows.
Enterprises use our industry-leading DocAI platform to reduce cycle time, increase accuracy, and keep control as volume and complexity grow. We help teams standardize how work is captured, understood, routed, and resolved across document-heavy operations, from AP/AR and shared services to customer onboarding, claims, and service workflows.
Backed by 40 years of innovation, Tungsten is designed for enterprise-scale deployment with security and governance built in, plus the traceability teams need for audit readiness and confident AI adoption.
Trusted by 25,000+ global businesses.
Offices: Denver , US
intelligent automationhyperautomationworkflow automationrobotic process automationbusiness process management (BPM)Intelligent Document Processing (IDP)Financial Process AutomationAccounts Payable (AP) AutomationInvoice ProcessingE-Invoicing