At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, includi…
Skills: Customer Success Management, Digital Marketing, Relationship Building, Analytical Thinking, Problem Solving
Division/section Post Trading, Clearstream Fund Services, Customer Operations Singapore Field of activity Clearstream's investment funds services enable banks and other investment fund distributors to move towards standa…
Skills: Trade Processing, Transfer Orders, Settlement Functions, Corporate Actions, Customer Service
Social Work Assistant / Coordinator (1-year contract)
Singapore, Singapore · On-site
Entry level
You will be our frontline officer assigned to manage the day-to-day operations at the reception area. You will conduct intake interviews and financial assessments, arrange for appointments, serve as a translator during m…
Skills: Intake Interviews, Financial Assessments, Translation, Home Visits, Patient Counseling
Social Work Assistant / Coordinator (1-year contract)
Singapore, Singapore · On-site
Entry level
You will be our frontline officer assigned to manage the day-to-day operations at the reception area. You will conduct intake interviews and financial assessments, arrange for appointments, serve as a translator during m…
Skills: Customer Service, Communication Skills, Intake Interviewing, Financial Assessment, Translation
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and it…
Skills: Customer service, Logistics, Freight forwarding, Shipment management, Problem resolution
Health Care Assistant, Cardiac Laboratory You will assist patients at various service points within the Cardiac Laboratory, including attending to their enquiries, guiding them on use of Self-Help Kiosks/ Mobile Services…
Skills: Patient Care, Vital Signs Measurement, Wayfinding, Inventory Management, Patient Communication
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments …
Skills: Service Delivery Management, Maintenance Strategy, KPI Monitoring, Budget Management, Field Support Management
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
Skills: Customer service, Product knowledge, Visual presentation, Stock room management, Point of sale system
Location: Singapore, Central Singapore, Singapore Job ID: R0137079 Date Posted: 2026-07-17 Company Name: HITACHI ENERGY SINGAPORE PTE. LTD. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote:…
What this Job Entails: The Network Operations Engineer II is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a hi…
Company Description We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the w…
Job Req Number: 121713 Time Type: Full Time The APAC Regional KAM is responsible for executing DSV Group Commercial Enterprise Account growth plan with Sales and Product in his/her respective Region. He/she must develop …
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at…
You will supervise and support the Billing Team in daily billing and claims submission activities. You will ensure billing accuracy, completeness, and compliance with established policies and procedures as well as manage…
Skills: Billing Management, Claims Submission, SAP, ERP Systems, Customer Service
Job Req Number: 121830 Time Type: Full Time Purpose of the Role/Job The Regional Account Manager (RKAM) supports the GAD to drive the Share of Wallet on the account(s). The role executes the Account Plan at regional leve…
Job Title: Specialist, Field Services Job Description: The Role: To be the face of our company in the field, ensuring our customers receive expert technical support and exceptional service. Responsible for the installati…
About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-lead…
Skills: Linux, Networking, Cloud Infrastructure, GPU, CUDA
Job Req Number: 121830 Time Type: Full Time Purpose of the Role/Job The Regional Account Manager (RKAM) supports the GAD to drive the Share of Wallet on the account(s). The role executes the Account Plan at regional leve…
Who we are Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. We're engineering the future of financial services with AI at it…
Act as the primary point of contact and trusted advisor for SMB accounts in Greater China to drive platform adoption and growth. Focus on mitigating churn risks, managing renewals, and identifying upsell opportunities to ensure long-term customer value.
Requirements
Requires 3+ years of client-facing experience, preferably in SaaS, with a solid understanding of digital marketing trends. Must be fluent in English and Chinese, with strong analytical and relationship-building skills.
Full job description
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.
In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.
We’re looking for a Customer Success Manager, SMB with a background in digital marketing to increase client engagement, adoption and growth, by providing expert-level strategic input for small-medium sized Greater China accounts.
Why is this role so important at Similarweb?
The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.
The CSM is in the front line, bringing our SaaS platform to life for the client
The CSM is the one who helps position themselves and Similarweb in the face of the client, as an extension to their own company.
Making Similarweb an integral part of their business
So, what will you be doing all day?
Your role as part of the Customer Success Teammeans your daily responsibilities may include:
Be the primary point of contact for all users on your assigned accounts
Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
Manage and expand long-term customer relationships, and ensure account longevity and renewals
Support in uncovering and identifying upsell opportunities during the customer’s lifecycle
Develop strong subject matter expertise across all Similarweb products and offering
Ensure our clients are engaged with the platform and understand the value it brings them towards achieving their business goals
This is the perfect job for someone who:
Fluent in English and Chinese, written and spoken; Fluency in Cantonese is a strong bonus
Solid understanding of the digital marketing space and trends
3+ years experience in a client facing role, preferably in a SaaS company
Strong relationship building skills –ability to quickly build rapport and establish trust (both internally and with clients)
Analytical mindset with the ability to quickly digest a problem and identify a solution
Experience producing high quality client-facing materials
Excellent problem solving and critical thinking skills
Team player who can collaborate effectively with colleagues and business partners
At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.
Why you’ll love being a Similarwebber:
You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.
We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
#LI-Hybrid
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
Similarweb (NYSE:SMWB) powers businesses with the best digital data
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2009
Headquarters
New York
LinkedIn followers
92,055
Total funding
$263M
We power businesses with the best digital data. Our mission is to create the most accurate, comprehensive, and actionable digital data, so every business can win their market.
Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
Listed on NYSE: #SMWB
Trusted by Jimmy Kimmel: https://bit.ly/41DW62X
In numbers:
Founded in 2009
1,200 employees globally
10,000+ customers
14 global offices
Services in 100+ countries
Offices: 50 W 17th St, New York, 10011, US · 168-172 Old Street, London, England EC1V 9BP, GB · Derech Yitshak Rabin 33, Giv'atayim, Tel Aviv 5348303, IL · 600 California St, Suite 101, San Francisco, California 94108, US · 33, Rue La Fayette, Paris, Ile-de-France 75009, FR
How many Customer Service & Support jobs are open in Singapore, Singapore right now?
There are currently 1,501 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Accor, Hilton, NCS Group, UOB, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Singapore, Singapore?
Yes — 233 of the 1501 open customer service & support positions offer remote or hybrid work (34 remote, 199 hybrid).
How do I apply for Customer Service & Support jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.