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Full-time
bachelor degree, professional certificate
Posted 28d ago
~40 hrs/week
Responsibilities
Provide 24x7 standby support and proactive monitoring to ensure high availability of cloud-based network infrastructure. Manage Level 2/3 incidents, execute configuration changes for vSBC, and collaborate with vendors on platform upgrades and security remediation.
Requirements
Requires a degree in Engineering, Telecommunications, or IT with preferably at least 5 years of experience in network infrastructure support. Professional certifications in Ribbon SBC, Contact Center, and CCNA are preferred.
Full job description
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
Make an impact by: Provide 24x7 standby support, ensuring high availability and performance of cloud-based infrastructure through proactive monitoring and maintenance. Manage Level 2/3 incidents, including high-severity escalations, root cause analysis, and end-to-end incident resolution. Execute configuration, problem, and change management (CR/MACD) for vSBC and network components, including hardware/firmware upgrades and security remediation. Collaborate with vendors and ecosystem partners on platform upgrades, patches, VAPT activities, and escalations, while delivering monthly service reports to drive continuous improvement.
Strong investigative, problem-solving skills - ability to identify problems and provide solutions in Router, Switches, Firewall
Perform regular monitoring and maintenance of the cloud-based infrastructure to ensure optimal performance and availability
Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.
Hardware/Firmware upgrade/update due to bugs/vulnerabilities
Manage & support yearly VAPT
Work with Ecosystem partners for platform upgrade or patches
Analyse all incidents logged and advise/recommend short term/long term fix
Good Team player
Manage 3rd party vendors/partners for the delivery and installation of hardware.
Skills for Success:
Degree in Engineering, Telecommunication, IT discipline
Preferably with at least 5 years’ experience in Telecommunication / Network Infrastructure Support
Professional certifications in Ribbon SBC
Professional certifications in Contact Center
CCNA
Related keywords
Network InfrastructurevSBCRibbon SBCCCNAVAPTCloud InfrastructureRoot Cause AnalysisMACDFirewallRouterSwitchTelecommunicationsIncident ManagementHardware UpgradeFirmware UpdateContact Center
Singtel Group is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, digital services and digital infrastructure including regional data centre arm Nxera and regional IT services arm NCS. The Group has presence in Asia, Australia and Africa and reaches over 820 million mobile customers in 20 countries.
Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future.
Offices: 10 Eunos Road 8, Singapore Post Centre #07-31, Singapore, 408600, SG
How many Customer Service & Support jobs are open in Singapore, Singapore right now?
There are currently 1,501 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Accor, Hilton, NCS Group, UOB, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Singapore, Singapore?
Yes — 233 of the 1501 open customer service & support positions offer remote or hybrid work (34 remote, 199 hybrid).
How do I apply for Customer Service & Support jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.