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Full-time
bachelor degree, postgraduate degree
Posted 24d ago
~40 hrs/week
Responsibilities
Lead customer support operations across Asia-Pacific, managing the quote-to-order and order-to-cash processes for multinational clients. The role focuses on driving operational excellence, aligning support strategies with commercial goals, and mentoring a high-performing support team.
Requirements
Requires a Bachelor's degree in Business or Engineering and over 10 years of experience in customer support or commercial operations within a global technology or manufacturing setting. Proficiency in SAP and Salesforce, along with a proven track record of leading cross-functional teams, is essential.
Full job description
ABOUT ADVANCED ENERGY
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.
WHY BE A PART OF ADVANCED ENERGY?
Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy – powering the future, together.
POSITION SUMMARY:
We are looking for an experienced Manager of Customer Support to lead customer support operations across the Asia-Pacific, with a strong focus on delivering exceptional service to a diverse portfolio of multinational clients. This role bridges the gap between front-line sales, order management, engineering, and after-sales service. This role is pivotal in ensuring a seamless customer experience across direct and distributor channels, driving operational excellence, and aligning support strategies with commercial goals.
RESPONSIBILITIES:
Customer Service Leadership
Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.
Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction
Develop and implement service strategies that align with regional business goals and global standards.
Monitor and improve key service metrics (e.g., response time, resolution rate, revenue attainment).
Serve as the escalation point for complex customer issues, collaborating across departments to drive timely resolution.
Sales Support & Channel Enablement
Partner with Sales, Product, Engineering, and Operations to provide pre-sales support, lead-time estimates, and solution configuration.
Ensure smooth order management, pricing support, and product availability coordination.
Implement and monitor customer feedback loops to improve service levels and loyalty.
Support distributor onboarding, training, and ongoing enablement to ensure consistent customer experience.
Operational Excellence
Establish and enforce standardized processes, tools, and SLAs across the Asia-Pacific to ensure consistency and scalability in global account support.
Support the rollout of CRM and ERP tools to streamline customer support workflows.
Drive continuous improvement initiatives across support workflows, tools, and systems (Salesforce, SAP, ModelN)
Analyze support data to identify trends, root causes, and opportunities for improvement.
Ensure compliance with company policies, regulatory requirements, and service-level agreements.
Team Development
Build, mentor, and retain a high-performing support team.
Foster a culture of accountability & execution, collaboration, and customer-centricity.
Conduct regular performance reviews and provide coaching and development opportunities
WORK ENVIRONMENT:
Location: Singapore
Environment: Standard office environment
Travel: Global and domestic travel is required, up to 10%.
SKILLSETS:
Excellent verbal and written communication skills; ability to communicate effectively and professionally with a variety of internal and external customers of all levels
Demonstrated ability in exercising independent judgement to determine appropriate action.
Effective organizational skills and attention to detail.
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Demonstrated ability to execute and bring projects to completion.
Ability to manage multiple priorities and tasks in a dynamic environment.
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Denver, Colorado
LinkedIn followers
82,494
Total funding
$1.6B
Advanced Energy Industries, Inc. is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. Advanced Energy’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial production, medical and life sciences, data center computing, networking and telecommunications.
Why be a part of Advanced Energy?
At AE, we’re proud to be a global leader in precision power technology. Our products enable innovation in a wide range of industries including semiconductor equipment, industrial, medical, telecommunications, and data center computing.
For more than 40 years, we’ve been bringing together the smartest, most passionate minds to deliver cutting-edge solutions for our customers. What you do here makes an impact.
Our people are great at what they do, and even better at working together. Our culture thrives on collaboration and our core values are at the heart of everything we do.
We are a playground for new ideas. Come shape the future with us by pushing the boundaries of what's possible.
At AE, we are powering technology together.
For more information about our products, contact [email protected].
Offices: 1595 Wynkoop St, Denver, Colorado 80202, US
SemiconductorPlasma generatorRF generatorMatchHigh-voltage componentsPower control modulesDC power supplyRF Power SupplyPyrometerslow voltage
How many Customer Service & Support jobs are open in Singapore, Singapore right now?
There are currently 1,473 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Accor, Hilton, NCS Group, UOB, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Singapore, Singapore?
Yes — 231 of the 1473 open customer service & support positions offer remote or hybrid work (34 remote, 197 hybrid).
How do I apply for Customer Service & Support jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.