Customer Service & Support Jobs in Sepang, Malaysia (Now Hiring) — 135 open — Page 6

What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.

Working hours : 6am/7am/8am – 3pm/4pm/5pm (Staggered shift)

Region : APAC

What will you do?

• Complete all daily processing and settlement tasks in a timely and accurate manner, following established procedures and policies of RBC.
• Ensure all aspects of trade ticketing between Front and Back office systems are complete & accurate.
• Ensure trade allocations / allotments are completed at market EOD. This includes any block trades and CTM trade allocations.
• Ensure client trades and confirmation are matched and any non-receipts are followed-up.
• Ensure all daily processing support tasks are completed in a timely and accurate manner, following established procedures and policies of RBC.
• Ensure Corporate Actions Events including Dividends are monitored and managed working with the Traders and Equity support team in Hong Kong.
• Ensure EOD checks are conducted daily with any outstanding issues identified and escalated as required.
• Ensure all reports are reviewed on a timely basis and discrepancies and follow-up are monitored closely.
• Act as primary coverage point for client creation (SUMMIT), client profile management including commission profiles working with Business, QTS and Data Management teams accordingly.

REQUIREMENTS

• Ability to multitask, work with minimal local supervision day to day. Flexible and adaptable to different work related situations.
• Ability to complete ad-hoc tasks and project deliverables by deadlines and achieve performance targets set.
• Ability to recognize potential operational risk events, minimize those risk events as required.
• Excellent time management capabilities and ability to work under pressure.
• Strong in PC skills.
• Experience in Front to Back Business & Operational Support.
• Minimal risks events.

PREFERRED

• Diploma / Degree in Business, Finance or related discipline preferred.
• Self-motivated and able to work under pressure in a dynamic and fast paced environment.

What’s in it for you?

Our Client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our Client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time Management

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeCAPITAL MARKETSRegularSalaried2026-07-082026-08-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.