Customer Service & Support Jobs in Seoul, South Korea (Now Hiring) — 174 open — Page 5

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Wellness & The Club Manager
Full time

Position : Department Head
Four Seasons Hotel Seoul

Responsible for managing the overall member and guest experience across Fitness and Spa operations, including coordination with outsourced partners. Develops and implements wellness programs and guest-focused initiatives, working closely with internal teams and partners to ensure consistent delivery to the highest standards, achieving maximum member satisfaction while fully complying with all Four Seasons policies and procedures.

Education

A university degree or equivalent experience required

Experience

Minimum of 3 years prior experience in a management role in hospitality, wellness, or luxury service industry. Experience in multi-department coordination and outsourcing/vendor management preferred.

Responsibilities

•  Excellent personal presentation, interpersonal, and problem-solving skills. 
•  Strong leadership and team coaching experience. 
• Solid knowledge of hotel operations, including proficiency in property management systems; knowledge of Symphony and Opera preferred. 
•  Ability to manage a flexible schedule. 
•  Strong verbal and written communication skills; proficiency in additional languages is an advantage. ·
• Experience coordinating and overseeing outsourced Fitness or Spa operations. · Ability to plan and implement wellness programming and initiatives for members. 
•  Ability to monitor and enhance the quality of member communications, including in-house collateral, promotions, and digital platforms. 
•  Ability to respond effectively in emergencies and enforce fitness, spa, and safety policies.
•  Competence in using computer systems and software for scheduling, reporting, and operational management.

Eligibility

• Demonstrated ability to lead and develop team members, while effectively influencing and coordinating with outsourcing partners. 
• Demonstrated credibility in contributing to cross-functional initiatives that support overall hotel objectives.

Key Functions

• Manage the overall member and guest experience across Fitness and Spa, ensuring exceptional service at all times. 
• Manage day-to-day Fitness operations, including staff supervision, scheduling, and program delivery. 
• Develop and implement wellness programming and initiatives to enhance member engagement and satisfaction. 
• Coordinate and monitor Spa operations through the outsourcing partner, ensuring service quality and compliance with standards. 
•  Liaise with other hotel departments to create seamless guest experiences and operational efficiencies. 
•  Handle member and guest interactions with the highest level of professionalism, resolving inquiries, requests, and service-related concerns in a timely manner. 
•  Collaborate with Public Relations and Marketing departments to promote wellness, fitness, and spa offerings. 
• Ensure adherence to financial objectives and operational targets while maintaining high employee morale.

Key Expectations

• Regularly communicate with the Hotel Manager regarding operations, initiatives, and wellness programs. 
• Maintain confidentiality of members’ personal information and proprietary wellness strategies. 
• Ensure that all service and operational standards are met or exceeded. 
• Support the Hotel Manager in strategic wellness planning, operational improvements, and corporate initiatives.

Visa Requirements

• Must already possess valid work authorization in South Korea.

We look forward to receiving your application!