VP, Client Services, Direct Custody and Clearing, MSS
Seoul, South Korea · On-site
Senior+$16B raised
Job Description Act as an escalation point and ensure client satisfaction is achieved by consistently delivering excellent and market leading serviceMaintain the highest level of support to designated top ranking clients…
Skills: Client Services, Direct Custody, Clearing, Relationship Management, Stakeholder Management
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VP, Client Services, Direct Custody and Clearing, MSS
Seoul, South Korea · On-site
Senior+$16B raised
Job Description Act as an escalation point and ensure client satisfaction is achieved by consistently delivering excellent and market leading service Maintain the highest level of support to designated top ranking client…
Skills: Client Services, Direct Custody, Clearing, Relationship Management, RFP Coordination
1. 회사 소개 아모레퍼시픽은 ‘사람을 아름답게, 세상을 아름답게(We Make A MORE Beautiful World)’ 합니다. 80여 년간 아름다움과 건강을 이끌어온 소명을 바탕으로, 이제는 나이·성별·문화에 상관없이 전 세계 모든 이가 자신만의 아름다움을 실현할 수 있도록 ‘New Beauty’라는 아름다움의 미래를 만들어갑니다. 2. AMOREPACIFIC Sales (영업) 은 …
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VP, Client Services, Direct Custody and Clearing, MSS
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Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
The VP of Client Services will act as an escalation point for top-ranking clients and coordinate new client onboarding and operational procedures. They will also drive service quality standards and collaborate with product partners to deliver market-leading solutions.
Requirements
Candidates should have at least 10 years of experience in the Korean securities industry with expertise in direct custody and clearing. Excellent verbal and written communication skills in both English and Korean are required.
Full job description
Job Description
Act as an escalation point and ensure client satisfaction is achieved by consistently delivering excellent and market leading service
Maintain the highest level of support to designated top ranking clients
Prepare and release news broadcasts on market and regulatory development.
Coordinate responses to RFPs, SLAs and other client driven documents
Coordinate with product partners to offer solutions based on the customers' needs and nature of the business
Coordinate new client onboarding procedure including document review, liaising with internal stakeholders, setting up operational procedures.
Drive adoption of initiatives and practices that enable consistent, competitive, service experiences for clients as well as internal stakeholders
Streamline processes to enhance customer experience and introduce consistent service quality standards, performance metrics and reporting
Qualifications
Excellent command of verbal and written English and Korean
Strong communication and interpersonal skills
Ability to interact with business customers at all levels and ability to interact and build relationships with internal and external stakeholders
Preferably with minimum of 10 years of proven experience in the Korean securities industry including direct custody and clearing
Keen attention to detail and strong analytical and problem solving skills
Ability to multi-task under high pressure and make decisions in complex and difficult situations.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Customer Service & Support jobs are open in Seoul, South Korea right now?
There are currently 406 open customer service & support positions in Seoul, South Korea listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Seoul, South Korea?
Companies currently hiring include Buccellati, Marriott International Hotels, Inc., Coupang, H&M Group, Four Seasons, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Seoul, South Korea?
Yes — 88 of the 406 open customer service & support positions offer remote or hybrid work (15 remote, 73 hybrid).
How do I apply for Customer Service & Support jobs in Seoul, South Korea?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.