We are growing and are looking for a Patient Access Representative to join the team at our Schenectady clinic! Monday-Friday 8am-4:30pm (rotating 7:30am-4pm and 8:30am-5pm shifts as well) General Description As the first…
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Commercial Roofing Business Development Representative
Schenectady, New York, United States · On-site
$60k–$63k/yr
Mid level$230M raised
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Summary: Assists customers with frame selection, fits and dispenses frames. Utilizing technical information to interpret prescription to assist customer with selection of optical products and services. Pay Class and Pay …
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Lowe's Companies, Inc.
Warehouse Part Time Days
Niskayuna, New York, United States · On-site
$16/hr
Entry level$22B raised
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$18/hr–$20/hr
Full-time
high school
Posted 51d ago
~40 hrs/week
Responsibilities
The Patient Access Representative serves as the first point of contact, greeting patients and managing the registration process. They are responsible for collecting copayments, verifying insurance eligibility, and coordinating patient throughput within the clinic.
Requirements
A high school diploma and experience in a professional medical office setting using EMR/PM systems are required. Candidates must possess exceptional customer service skills and a valid driver's license for travel between locations.
Full job description
We are growing and are looking for a Patient Access Representative to join the team at our Schenectady clinic!
Monday-Friday 8am-4:30pm (rotating 7:30am-4pm and 8:30am-5pm shifts as well)
General Description
As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.
Responsibilities
Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
Greets patients promptly and professionally;
Professionally answers incoming phone calls;
Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
Properly collects copayments and balances;
Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
Prints (or sends to patient portal) any handouts that need to be given to the patient;
Maintains a high level of confidentiality and complies with HIPAA standards;
Maintains a neat and organized workspace, and restocks supplies as needed;
Travels to other offices as needed for coverage;
Other duties as assigned.
Qualifications
High School Diploma required; some higher education preferred;
Experience in a professional medical office setting;
Knowledge of medical insurances preferred;
Exceptional customer service skills required;
Experience working with an EMR/PM required;
Exceptional written, verbal and interpersonal communication skills;
Highly organized with strong attention to detail;
Ability to multi-task in a high-volume environment is a must;
Valid driver’s license and vehicle for needed travel
Other Information
Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.
OrthoNY is dedicated to providing the latest innovative and cutting-edge orthopedic care for our patients. Our board-certified team of orthopedic providers strive to treat all patients as if they are our own family, with skill and compassion.
Offices: 121 Everett Rd, Albany, New York, US · 250 Delaware Ave, Delmar, New York 12054, US · 2 Empire Dr, East Greenbush, New York, US · 711 Troy Schenectady Rd, Latham, New York 12110, US · 2833 Route 9, Mechanicville, New York 12118, US
Orthopaedicspain managementsports medicineambulatory surgery centerorthobiologicsphysical therapyand pedorthoticsHospitalHealth CareMedical
How many Customer Service & Support jobs are open in Schenectady, NY right now?
There are currently 122 open customer service & support positions in Schenectady, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Schenectady, NY?
Companies currently hiring include CVS Health, Lowe's Companies, Inc., Renewal by Andersen of Eastern NY, St. Peter's Health Partners, Ulta Beauty, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Schenectady, NY?
Yes — 3 of the 122 open customer service & support positions offer remote or hybrid work (2 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Schenectady, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.