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Part-time
Posted 18d ago
~20 hrs/week
Responsibilities
Provide in-person support to Season Ticket Members during game nights and special events to ensure a seamless experience. Support membership retention initiatives and document all member interactions within CRM and Archtics systems.
Requirements
Candidates must have a flexible schedule to work at least 20 hours per week, including evenings and weekends. Proficiency in Microsoft Office and the ability to learn ticketing software is required, along with the physical ability to lift up to 50 lbs.
Full job description
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
The position will be responsible for supporting the client retention initiatives of the Spurs Membership Team. This position plays an integral role in delivering exceptional service and enhancing the overall member experience on game nights and during special events. The ideal candidate will be passionate about customer service and demonstrate strong interpersonal, problem-solving, and communication skills.The successful candidate will embody the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, and a commitment to continuous growth.
What You’ll Do:
Provide in-person game night support to Season Ticket Members at Season Ticket Headquarters and throughout the arena to ensure a seamless and elevated member experience.
Serve as a primary point of contact for in-game member inquiries, concerns, and service needs; resolve issues directly or coordinate with appropriate departments to ensure timely follow-up.
Support execution of membership retention initiatives, including special events, benefit fulfillment, and member engagement activities.
Accurately document member interactions, service requests, and follow-up actions within Archtics and CRM systems.
Proactively identify opportunities to enhance the member experience and communicate insights to the Service & Retention Team.
Assist with event preparation and on-site logistics to support membership activations and retention programs.
Perform additional duties as assigned to support the Membership and Retention Team’s service and engagement goals.
Who You Are:
Flexible schedule with the ability to work a minimum of 20 hours per week (2–3 days), including evenings, weekends, and game nights as needed
Reliable transportation to and from work and event locations.
Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint; able to quickly learn new systems and software.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ability to quickly learn ticketing and CRM systems.
Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced, live-event environment.
Detail-oriented, self-motivated, and able to work independently while maintaining high service standards.
Professional demeanor with the ability to communicate and collaborate effectively across departments and with diverse member groups.
Physical Requirements:
Regular use of computer and standard office equipment
Ability to move throughout the arena and office environment, particularly during events.
Ability to lift, push, or pull up to 50 lbs. as needed to support event setup and execution
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.
Spurs Sports & Entertainment is the premier provider of sports and entertainment in South Texas.
Industry
Spectator Sports
Company size
201-500 employees
Founded
1973
Headquarters
San Antonio, Texas
LinkedIn followers
57,575
Spurs Sports & Entertainment (SS&E) is a value based and community centricic sports and entertainment company that provides premier live and global digital experiences for fans across our portfolio of three teams and two venues. All supported by a passionate staff of more than 1,000 employees. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and also manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. The SS&E ownership group is led by Chairman and CEO Peter J Holt.
Offices: 1 ATT Center Parkway, San Antonio, Texas 78219, US · 5106 David Edwards Drive, San Antonio, Tx 78233, US
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,550 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., AutoZone, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 247 of the 4550 open customer service & support positions offer remote or hybrid work (101 remote, 146 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
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