Customer Service & Support Jobs in Sacramento, CA (Now Hiring) — 1,437 open — Page 71

Description

POSITION SUMMARY

A Helper Clerk is responsible for each customer having an exceptional experience throughout their transaction at the register and afterwards, as desired by each customer. This position is also responsible, through coordination by Front End management, for general sales floor and Front End cleanliness and organization to position coworkers to operate efficiently and customers to have an extraordinary time at the Co-op. A Helper Clerk completes these responsibilities in a manner that upholds the values of Sacramento Natural Foods Co-op and the cooperative identity.

DEPARTMENT Front End

FLSA STATUS Non-exempt

REPORTS TO Front End Manager

UNION STATUS  Teamsters Local 150

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Uphold all Co-op policies, procedures, and expectations.
2. Department Operations and Customer Experience
   1. Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds, in accordance with the Co-op’s customer service standards. 
   2. Model, provide, and ensure customers receive prompt, friendly, and courteous services in a professional manner that markets our cooperative advantage.
   3. Maintain a calm and friendly demeanor with all customers and in all situations.
   4. Load customer purchases into bags with efficiency and care, and help customers transport their purchases to their vehicles.
   5. Assist customers with special order pickups.
   6. Maintain the cleanliness of the sales floor and grounds at the direction of Front End management.
   7. Ensure that supplies are well-stocked throughout the Front End.
   8. Check prices, clean spills, restock items, and perform other duties as needed.
   9. Return carts and containers to their proper locations in a safe and efficient manner.
3. Clerk Duties
   1. Adhere to scheduled shifts and be ready for work when the shift begins.
   2. Wear proper clothing in accordance with the Sacramento Natural Foods Co-op Dress Code during shift, including apron and nametag.
   3. Maintain accurate and attractive signage throughout the Front End.
   4. Keep the Front End orderly and clean.
4. Other Duties
   1. Assist in inventory counts, storewide cleaning, and other projects as needed.
   2. Attend meetings and events as requested.
   3. Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until the equipment has been improved.
   4. Demonstrate support for the cooperative values and principles daily.
   5. Perform other duties and work in other departments as assigned.
   6. Know and uphold the Employee Handbook consistently.
   7. Must be available to work hours based on the needs of the business and the department. 

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Education      
   1. High school diploma, GED, or equivalent certificate.
2. Required Experience
   1. Customer Service experience.
3. Language  Ability
   1. Read and comprehend complex instructions, correspondence, and memos.
   2. Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
   3. Effectively present information in one-to-one and small group situations to employees and customers.
4. Math Ability
   1. Add and subtract two-digit numbers and multiply and divide with 10’s and 100’s mentally.
   2. Perform these calculations using units of U.S. currency and weight, volume, and distance measurements.
5. Reasoning Ability

a.  Use reasoning to apply detailed written or oral instructions to daily work.

b. Deal with problems involving a few concrete variables in standardized situations.

c. Prioritize work tasks, multitask, and maintain focus.

1. Computer Skills
   1. Use Point of Sale, Email, website, and time clock software proficiently.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

1. Problem Solving
   1. Identify and resolve problems in a timely manner.
2. Customer Service
   1. Manage difficult or emotional customer situations.
   2. Communicate respectfully at all times.
   3. Respond promptly to customer needs.
   4. Respond to requests for service and assistance.
3. Attendance and Punctuality
   1. Consistently report to work and arrive on time.
   2. Ensure work responsibilities are covered when absent.
   3. Arrive at meetings and appointments on time.
4. Dependability
   1. Respond to management direction.
   2. Commit to meeting department goals and expectations.
   3. Complete tasks on time.
5. Quality
   1. Demonstrate accuracy and thoroughness.
   2. Look for ways to improve and promote quality.
   3. Apply feedback to improve performance.
   4. Monitor own work to ensure quality.
6. Quantity
   1. Work quickly and accurately with a sense of urgency.
   2. Meet productivity standards.
   3. Strive to increase productivity.
7. Safety and Security
   1. Use equipment and materials properly.
   2. Protect the safety of self, co-workers, and Co-op customers at all times. 
   3. Report any potentially harmful equipment or situations to immediate supervisors without delay. 
   4. Report safety-related accidents and incidents immediately to a manager.
   5. Follow all safety policies and procedures.
   6. Operate equipment properly and in a safe manner that will not lead to injury of self or others. 
   7. Follow all safe food handling and sale of alcohol guidelines as required by local, state, and federal laws.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent Physical Demands
   1. Stand on concrete floors for extended periods of time.
   2. Use hands to grasp, handle, and feel.
   3. Reach with hands and arms.
   4. Walk, climb, balance, stoop, squat, and kneel.
   5. Lift and move up to 30 pounds.
   6. Talk and hear.
2. Occasional Physical Demands
   1. Lift and move up to 50 pounds.
3. Specific Vision Ability
   1. Close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent exposure
   1. Cold to hot, and wet or humid conditions (weather and non-weather).
   2. Fumes or airborne particles ranging from natural to chemical.
   3. Work with various cleaning products, including bleach.
   4. Handling objects that were handled by the public.
   5. Standing on cement floors.
2. The noise level in the environment is usually moderate to loud.

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. 

This is to certify that I have received a copy of the job description for my job. I have read the job description and can do the essential functions of the job, including:

· Essential Mental Requirements

· Essential Physical Requirements