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Sacramento Native American Health Center, Inc.
Sacramento, California, United States • On-site
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The Patient Services Representative is responsible for greeting patients, managing front desk operations, and scheduling medical appointments. They also handle insurance verification, collect payments, and ensure patient records in the Electronic Health Record system are accurate and up to date.
Candidates must have a high school diploma or GED and at least one year of experience in a clinical front office or similar role. Proficiency in electronic health records software and knowledge of insurance verification processes are required.
Job DetailsJob Location: 2020 J Street - Sacramento, CA 95811Salary Range: $21.00 - $23.00 HourlyHere at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00/HR-$23.00/HR.
The Patient Services Representative – Medical (PSRM) reports to the Patient Services Front Desk Manager. They are responsible for greeting patients and visitors to the health center and the front desk operations including scheduling and check-in/out duties for patients receiving medical services at
SNAHC. This includes notifying patients of service delays, verifying eligibility, collecting necessary copayments if needed, and updating patient information to ensure records are current. This position also includes communicating with patients of upcoming appointments within the health center and of outstanding balances due that would require payment prior to the next appointment.
*Role may need to float to other SNAHC locations
Schedules appointments and verifies insurance and/or payment method for appropriate department.
Schedules follow up medical appointments as well as any other clinical appointment(s) upon patient request or need. using approved template and guidelines.
Conducts appointment reminder communication and screens insurance eligibility for same day and/or walk in appointments. Appropriately notifies patients of any eligibility conflicts.
Utilizes software features to maximize patient access and adheres to patient check-in workflow.
Collects and records patient payments for services rendered daily.
Reconciles daily cash drawer and patient payments.
Ensures information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing the chart and verifying all forms are completed and up to date.
Assists and enrolls patients to state programs.
Completes daily corrections as requested by department manager.
Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
Other duties as assigned.
Excellent computer skills, preferably with Windows, including Microsoft Office Suite
Excellent telephone and communication skills
Must possess excellent organizational, writing, and verbal skills.
Ability to work independently, set priorities, and work well under pressure.
Ability to maintain a high degree of confidentiality.
Ability to demonstrate superior professionalism when dealing with patients, subordinates, colleagues, community members and vendors.
Initiative
Safety
Teamwork
Eligibility
Scheduling
General education degree or high school diploma
1 year of experience working in a clinical front office setting/ or similar role.
Experience with electronic health records software and database systems preferably NextGen
Knowledge of collecting and verifying insurance information such as Medi-Cal & Medicare.
Knowledge of medical terminology.
Experience in an FQHC setting.
Knowledge of traditional, cultural, and spiritual practices of the diverse AI/AN community, as well as
ability to work with other racially, culturally, ethnically, and financially diverse populations.
Bilingual
Experience working with geographic managed care.
Experience enrolling patients into state and federal programs such as; Every Woman Counts, Child
Health and Disability Prevention, Family Pact and/or Sliding Scale.
Please Note: This position may be grant funded. Continued employment is contingent upon renewed or additional funding and may be discontinued at the close of the grant cycle. Grant funding for any position does not impart any contractual right, either expressed or implied, to remain in Sacramento Native American Health Center, Inc.’s employment for a specific period of time. Grant funding does not affect the Sacramento Native American Health Center, Inc.’s status as an “at will” employer.
Care. Community. Culture.
The vision of the Sacramento Native American Health Center, Inc (SNAHC). is drawing on the strength and resilience of Native American history and culture, we will break down barriers by redefining healthcare and well-being for Native people and anyone in need of quality care. SNAHC is a non-profit 501 (c)(3),Federally Qualified Health Center, located in Midtown and South Sacramento. The health center is committed to enhancing the quality of life by providing a culturally competent, holistic, and patient-centered continuum of care. SNAHC is community-owned and operated. Since our grand opening the center staff has grown to meet the needs of the community, 80% are Native American from both local and out-of –state Tribes. Our goal is to develop an experienced and capable Native American workforce comprised of experts in their chosen fields. The health center’s dedicated team of highly-trained clinicians offer a wide range of services, in multiple locations including: adult medicine, pediatrics, mental health services, laboratory services, comprehensive dental care for children and adults, substance abuse services, wellness programs, nutrition and diabetes care. Our center plays a major role in the Sacramento area, where changes to Medi-Cal benefits and the managed care environment have resulted in significant portions of the population left with little or no access to mainstream health care. We are rooted in and responsive to our local community: We share a common sense of mission and purpose, and we have proven resilient in the face of challenges and change. Beyond providing health care, our goal is to contribute to the development and empowerment of all members of the Sacramento community.
Offices: 2020 J St, Sacramento, CA 95811, US · 3800 Florin Rd, Sacramento, California 95823, US
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