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$89k–$134k/yr
Full-time
Corporate Bonus Program, 401(k) with Company Matching, Health insurance, Dental insurance, Vision insurance, Health Savings Account
Posted 7d ago
~40 hrs/week
Responsibilities
The Operations Support Manager provides leadership and technical expertise to the operations team, focusing on card programs, fraud mitigation, and operational risk. They manage day-to-day support for branch operations, lending, and compliance while ensuring strong internal controls and project leadership.
Requirements
Candidates should have 3–5+ years of experience in financial institution operations, with specific expertise in card programs, fraud, or compliance. Strong knowledge of federal and state regulations such as Reg E, Reg Z, and Reg CC is required, along with proven staff supervision experience.
Full job description
At Heritage Community Credit Union (HCCU), we’re more than just a financial institution — we’re a team driven by purpose and passion. Our mission is to help our members achieve their financial dreams, and we do that by fostering collaboration, delivering meaningful results, and staying deeply connected to our community. We’re proud to be known as “The HCCU Crew,” where each team member is valued, supported, and empowered to grow. Join us and be part of a forward-thinking organization that’s transforming financial futures, one member at a time.
OPERATIONS SUPPORT MANAGER
Heritage Community Credit Union is seeking a Full Time Exempt Operations Support Manager who is a highly motivated, dynamic, enthusiastic and service individual to join the HCCU Crew. The Operations Support Manager provides leadership, direction, and technical expertise to the Operations Support team with an enhanced focus on credit and debit card program management, fraud mitigation, operational quality, compliance, and operational risk. This role manages day-to-day operational support for card services, branch operations, deposit products, lending, e-services, compliance, and fraud/dispute processes. The Manager ensures strong internal controls, leads departmental projects, and develops the operations team members including the Compliance & Risk Officer to support HCCU’s mission and growth.
This position is located in the Sacramento CA area and follows a hybrid work arrangement - a mix of REQUIRED on-site work and REQUIRED remote work.
OPERATIONS SUPPORT MANAGER QUALIFICATIONS:
3–5+ years of experience in credit union or financial institution operations, with at least 2 years in card programs, fraud, or compliance/risk management preferred.
Experience supervising staff, including compliance or risk personnel, strongly preferred.
Strong knowledge of card network rules, fraud tools, dispute management, operational risk, and regulatory requirements.
Ability to interpret and apply federal and state regulations (Reg E, Reg Z, Reg CC, UCC, OFAC, and general operational compliance requirements).
May be required to obtain and maintain NMLS designation.
May serve as a Notary Public.
Valid driver’s license.
Key Competencies
High level of organization, systems thinking, and follow-through
Strong leadership and team development skillset
Analytical mindset with excellent problem-solving ability
Strong communication and cross-department collaboration
Ability to manage multiple projects simultaneously
Deep understanding of operational workflows, card systems, fraud trends, compliance requirements, and risk management practices
WHAT WE OFFER FOR OPERATIONS SUPPORT MANAGER:
We offer competitive wages and great benefits:
The annual pay range for this exempt position is between $89,094 - $133,641 based on experience and skills
Corporate Bonus Program
401(k) with Company Matching
Health insurance
Dental insurance
Vision insurance
Health Savings Account
Flexible Spending Account
Life Insurance
Long-term Disability Insurance
Voluntary Insurance Products
Employee Assistance Program (EAP)
Paid Holidays
Paid Vacation & Sick time
Participation in Credit Union Sponsored Events
A friendly staff and pleasant work environment
If you are interested in this opportunity, please apply and provide your resume. For more information about our credit union, see www.heritageccu.com. EOE.
Heritage Community Credit Union Credit Union (HCCU), not-for-profit financial cooperative, has provided friendly and trusted guidance to members in the greater Sacramento area since 1953. As a financial cooperative, HCCU can — with authentic credibility — deliver the brand promise that we want our members to, “Profit Wherever You Go.”
Surround yourself with dedicated and knowledgeable financial professionals who are tasked with delivering financial products and services to help you achieve your life goals. Our services include checking accounts, mortgages and real estate solutions, auto loans, mobile banking apps with mobile check deposit, savings, financial planning and insurance products. Visit heritageccu.com to learn more.
Federally insured by NCUA | Equal Housing Opportunity
How many Customer Service & Support jobs are open in Sacramento, CA right now?
There are currently 1,731 open customer service & support positions in Sacramento, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sacramento, CA?
Companies currently hiring include Starbucks, Costco Wholesale, Golden 1 Credit Union, H&R Block, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Sacramento, CA?
Yes — 221 of the 1731 open customer service & support positions offer remote or hybrid work (121 remote, 100 hybrid).
How do I apply for Customer Service & Support jobs in Sacramento, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.