About Us: SkyPoint Federal Credit Union is a community-based financial institution, located in Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C. metro region with a wide array of fin…
Job DetailsJob Location: Rockville, MD 20852Position Type: Part TimeJob Category: Golf SalesWhat We Offer: Our Golf Sales Associates receive base pay plus commission! Flexible scheduling and 401(k) matching for part-time…
Job DetailsJob Location: Rockville, MD 20852Position Type: Part TimeJob Category: Club RepairWhat We Offer: Flexible scheduling and 401(k) matching for part-time employees! There is no better time to work in the golf ind…
Skills: Club repair, Golf equipment knowledge, Shop equipment operation, Inventory management, Customer service
Front Desk Associate (Part-time) Rockville, MD & Germantown, MD
Rockville, Maryland, United States · On-site
$17/hr–$28/hr
Entry level
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SummaryThe Front Desk Associate role is an opportunity for the right…
Skills: Customer service, Telephone skills, Administrative tasks, Patient registration, Microsoft Office Suite
Medical Assistant (Per-diem) Rockville, MD & Germantown, MD
Rockville, Maryland, United States · On-site
$17/hr–$27/hr
Entry level
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SummaryThe Medical Assistant is responsible for all departmental fun…
Skills: Medical Assistant, Pediatric Care, Urgent Care, Patient Intake, Vital Signs
Medical Assistant (Per-diem) Rockville, MD & Germantown, MD
Rockville, Maryland, United States · On-site
$17/hr–$27/hr
Entry level
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SummaryThe Medical Assistant is responsible for all departmental fun…
Skills: Medical Assistant, Pediatric Care, Urgent Care, Patient Intake, Vital Signs
Front Desk Associate (Part-time) Rockville, MD & Germantown, MD
Rockville, Maryland, United States · On-site
$17/hr–$28/hr
Entry level
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SummaryThe Front Desk Associate role is an opportunity for the right…
Skills: Customer service, Telephone skills, Microsoft Office Suite, Data entry, HIPAA compliance
Habitat America, seeks an experienced, professional Full-time Certification Specialist for Bethany House in Montgomery County, MD. Bethany House is a dynamic and engaging senior housing community within walking distance …
Skills: Customer service, Written communication, Oral communication, Attention to detail, Property management
Front Desk Associate (Part-time) Rockville & Germantown, MD
Rockville, Maryland, United States · On-site
$17/hr–$28/hr
Entry level
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SummaryThe Front Desk Associate role is an opportunity for the right…
Skills: Customer service, Telephone skills, Microsoft Office Suite, Data entry, HIPAA compliance
Servicing the DC/MD/VA area for over 35 years, JF Plumbing & Heating has an immediate need for an experienced Commercial Plumbing Technician who is interested in working for a growing company with a strong employee and c…
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, …
Skills: Office management, Administration, Customer service, Communication skills, Attention to detail
Spa Concierge Woodhouse Spa | North Bethesda, MD About Woodhouse Spa Founded in 2001, Woodhouse Spa is a premier luxury day spa franchise redefining self-care through exceptional guest experiences. With more than 85 loca…
Skills: Customer service, Hospitality, Front desk operations, Communication, Interpersonal skills
Job Summary We are seeking a Full-Time Surgical Administrative Assistant for an Ophthalmology Practice in the Metropolitan area. The Surgical Administrative Assistant plays a vital role in supporting the smooth operation…
Skills: Surgical Coordination, Patient Documentation, Medical Terminology, Electronic Medical Records, Scheduling
Warehouse Associate Who We Are United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construc…
Skills: Warehouse Operations, Inventory Management, Order Picking, Packing, Shipping
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
shift supervisor - Store# 07593, PIKE AND ROSE - GRAND PARK AVE
Rockville, Maryland, United States · On-site
$22/hr–$26/hr
Entry level$2.6B raised
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer service, Team coordination, Cash handling, Food preparation
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Job DetailsJob Location: 714 - Rockville Hilton - Rockville, MD 20852Salary Range: $20.00 - $20.00 HourlyThe Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$20/hr–$24/hr
Full-time
Paid Time Off, Personal leave, Sick leave, Disability leave, Medical insurance, Prescription insurance
Posted 16d ago
~40 hrs/week
Responsibilities
The Member Service Specialist is responsible for processing member transactions, opening accounts, and maintaining member relationships. They also provide technical assistance for eServices and perform administrative duties to support branch operations.
Requirements
Candidates should have experience in customer service, cash handling, and working within a financial institution. Strong communication, mathematical, and problem-solving skills are required to effectively assist members and manage branch tasks.
Full job description
About Us:
SkyPoint Federal Credit Union is a community-based financial institution, located in Montgomery County, Maryland, SkyPoint serves our members in the greater Washington D.C. metro region with a wide array of financial services, supported by technology, and offers great value, affordable fees, and rates through our member-owned structure.
The only designated Community Development Financial Institution (CDFI) credit union in Montgomery County, SkyPoint helps our members and the community gain access to the financial services needed to prosper. Through our inclusive, expert, and compassionate team, we focus on removing banking complexities, and building empowering relationships with our members to help them achieve their financial goals with simple and accessible banking solutions.
Role Overview:
The Member Service Specialist is responsible for performing branch functions including, but not limited to, processing transaction requests in an accurate and timely manner. Account opening, membership maintenance while focusing on member relationships, creating member loyalty, and growing our membership are key responsibilities. Consistently works towards assisting all members and potential members in understanding and utilizing credit union products and services. Member Service Specialist must adhere to set policies and procedures including safeguarding sensitive member information and compliance/regulations.
Responsibilities:
Member Services
Give prompt, efficient, and accurate service; processes all member transaction
Open new membership and performs maintenance on accounts including IRAs and business accounts.
Council and educate members on financial matters and available products/services offered.
Use tack and experience-based knowledge to research and resolve member inquiries with professionalism.
Provide member technical assistance for online, mobile & telephone banking, Bill Payment, and other eServices.
Float to support other Branches
Sales/Referrals:
Conduct credit analysis for possible cross sell
Cross-sell products and services based on member needs.
Interview members for potential loan applicants and initiates
Use CRM software to track referrals, member follow up and sales performance goals.
Administrative Duties:
Perform a variety of administrative duties that support member service/branch
End of day balancing
ATM processing
Cash analysis/verification
Qualifications:
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
Effective skill performing mathematical calculations and working accurately with numbers
Active listening skills to accurately respond to inquiries and account requests
Effective verbal and written communication skills
Organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Skill in building effective relationships through rapport, trust, diplomacy and tact
Effective in exercising initiative and using good judgment to make sound decisions
Maintaining composure in a high production and changing environment
Ability to navigate multiple screens and PC applications and adapting to new technologies/software
May be required to participate and complete specialized training per business need (notary, IRA)
Desired Qualifications:
Customer service experience
Cash Handling
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union/bank environment
Hours:
SkyPoint FCU is open M-F 9am-5pm
Working Hours: Monday-Friday 8:45am-5:15pm
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Benefits:
Holidays:
Eleven (11) paid per year
Leave:
You will earn Paid Time Off and Personal, Sick and disability leave. Annual leave is accrued at 4.6 hours per pay period (15 days per year). Two personal days are earned per year. Sick leave is accrued at 4.62 hours per pay period with a maximum accrual per year of 120 hours.
Insurances:
Employees are offered medical, prescription, dental, vision and disability insurance. The credit union pays a portion of the monthly premium, and the employee pays a portion. Available providers and costs will be discussed during orientation. All insurance except disability is effective the first of the month following date of hire.
Life Insurance:
All full-time employees are required to have Group Term Life (GTL) insurance equal to 1x’s their basic annual earnings, up to $200,000. Active employees over age 65, their coverage is reduced to 65% of the pre-65 face value. This policy is County paid 80%, and employee paid 20%. Additional coverage can be purchased. Information will be available during orientation.
401(a)/Deferred Compensation:
You will be eligible to participate in the SkyPoint FCU Retirement 401A plan after 6 months of employment. Information about retirement options will be presented during orientation.
Equal Employment Opportunity Statement:
Skypoint FCU is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skypoint FCU expressly prohibits any form of workplace discrimination or harassment based on any of the aforementioned characteristics. We are dedicated to promoting a diverse and inclusive workplace, and we welcome and encourage individuals from all backgrounds to join our team. If you need assistance or accommodation in the application process, please contact Skypoint FCU’s Human Resources Department at [email protected].
SkyPoint Federal Credit Union is one of the premier financial institutions serving Montgomery County, Md.; Frederick County, Md.; Arlington County, Va.; Alexandria and Falls Church, Va.; and the District of Columbia. SkyPoint FCU strives to offer its members a wide array of financial services, supported by the best technology, and offering great value through a member-owned structure.
Mission
To provide the best possible financial services to meet our members' needs by:
• Offering competitive services in a professional and friendly environment.
• Promoting thrift and encouraging sound personal asset management.
• Maintaining the financial integrity of the organization and protecting the members' assets placed in our care.
Germantown Main Branch
19785 Crystal Rock Drive, Suite 201
Germantown, Maryland 20874
United States
Rockville Branch
20 Courthouse Square
Rockville, Maryland 20850
United States
Downtown Silver Spring Branch
8380 Colesville Rd, Suite 200,
Silver Spring, Maryland 20910, US
Offices: 19785 Crystal Rock Drive, Suite 201, 201, Germantown, Maryland 20874, US · 20 Courthouse Square, Rockville, Maryland 20850, US · 8380 Colesville Rd, 200, Silver Spring, Maryland 20910, US
Member ServiceFinancial ProductsHuman Resources AssistanceFinancial WellnessCompetitive RatesFinancial GuidanceSound Adviceand Personal InteractionProfessional ServicesFinancial Services
How many Customer Service & Support jobs are open in Rockville, MD right now?
There are currently 460 open customer service & support positions in Rockville, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Rockville, MD?
Companies currently hiring include Adventist HealthCare, Starbucks, Domino's, Albertsons Companies, Flynn Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Rockville, MD?
Yes — 44 of the 460 open customer service & support positions offer remote or hybrid work (13 remote, 31 hybrid).
How do I apply for Customer Service & Support jobs in Rockville, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.