Customer Service & Support Jobs in Roanoke, VA (Now Hiring) — 751 open — Page 32

Employment Status:

Full time

Shift:

Any Day, Any Shift (United States of America)

Facility:

1906 Belleview Ave SE - Roanoke

Requisition Number:

R160532 Pharmacy Tech-CRMH Lobby Pharmacy (Open)

How You’ll Help Transform Healthcare:

The Pharmacy Technician supports pharmacy operations, assists with medication preparation and distribution, and contributes to pharmaceutical care delivery.

The Certified Pharmacy Technician works under the direct supervision of a Pharmacist to provide services to Pharmacy customers and support the Pharmacist in providing pharmaceutical care. Responsibilities may include one or more functional areas including Basic Distributive Technician, CRCH Technician, Non-Sterile Compounding, Billing, Medication Distribution, Inventory Control, Retail Pharmacy Support, Long Term Care Pharmacy Support, and Prior Authorization Support. Additional duties may be assigned as appropriate.

• Basic Distributive Technician Responsibilities:
• Manages inventory, stocking, and maintenance of carousel and Pyxis units, including downtime procedures.
• Delivers medications to hospital units and departments.
• Processes charges, credits, and returns in Epic.
• Manages Epic messages and call center communications.
• Monitors and manages expiring medications throughout the hospital.
• Completes monthly unit inspections.
• Checks, reconciles, and refills EMS boxes, code trays, and related emergency supplies.
• Prepares non-sterile kits for IV admixture and dispensing areas.
• Prepares medications for patient-specific, floor stock, cart fill, and departmental dispensing, including cleaning and dispensing leeches.
• Manages dispensing and returns of controlled substances through the C-II safe.
• Researches and resolves Pyxis discrepancies as appropriate.
• Maintains documentation required by the Virginia Board of Pharmacy, The Joint Commission, and other regulatory entities including temperature logs and inspection records.
• CRCH Technician Responsibilities:
• Manages inventory and maintenance of Pyxis units including downtime procedures.
• Manages code trays, anesthesia trays, narcotic boxes, and emergency trays and boxes.
• Prepares medications for patient-specific, floor stock, cart fill, and departmental dispensing.
• Performs non-sterile compounding and repackaging of products.
• Receives controlled substances into the C-II safe.
• Billing Responsibilities:
• Assists with returns and credits from Pyxis and other areas.
• Assists with preparation of non-sterile kits for IV admixture and distributive areas.
• Medication Distribution Responsibilities:
• Serves as liaison between Pharmacy Supply, Pharmacy Departments, and clinic locations.
• Prepares medications for dispensing.
• Fills requisition orders through automation for inpatient pharmacies, automated dispensing machines, and clinic locations.
• Restocks, organizes, and inventories medications and supplies within Pharmacy Supply and verifies received items for accuracy, quality, and quantity.
• Sterile/Non-Sterile Product Preparation Responsibilities:
• Accurately prepares non-sterile drug products in accordance with USP <797> and USP <800> standards.
• Prepares medications with barcodes and unit-dose packaging.
• Inventory Control Responsibilities:
• Manages receiving and storage of supplies, medications, and equipment.
• Maintains medication, IV, and supply inventories using effective inventory and group purchasing practices.
• Maintains and updates inventory records and related files in accordance with licensing and regulatory requirements.
• Uses data to maintain PAR levels and process recalled or expired medications.
• Provides education to involved areas regarding Supply Chain changes.
• Maintains records of medications and supplies borrowed or loaned and keeps accounts current.
• Retail and Long Term Care Pharmacy Responsibilities:
• Processes and fills prescriptions for patients.
• Receives written prescriptions or refill requests and verifies completeness and accuracy of information.
• Establishes patient profiles including demographic, insurance, and prescription information.
• Adjudicates prescriptions online and resolves insurance claim issues.
• Selects and prepares prescription medications for pharmacist verification.
• Uses barcode scanners during filling and inventory processes.
• Compounds and prepares non-sterile products.
• Processes and packages Long Term Care prescriptions and stat boxes.
• Acts as courier delivering medications to patients and other locations.
• Equipment and Financial Responsibilities:
• Maintains department equipment and performs department cleaning activities.
• Computes medication and equipment charges for hospital and retail patients.
• Operates cash registers and mobile register tablets to process payments.
• Prepares bank deposits and delivers deposits and change requests as required.
• Prepares and codes invoices for payment.
• Maintains medication inventory documentation and supports 340B contract compliance.
• Places orders with wholesalers and manufacturers and verifies received products.
• Processes returns for recalled, expired, or excess medications.
• Maintains medication stock levels and monitors shortages using PAR systems.
• Maintains proper medication storage and security conditions.
• Prior Authorization and Medical Records Responsibilities:
• Assists with prior authorization of new prescription medications under supervision of the centralized team manager.
• Adjudicates prior authorizations and prescriptions online and updates insurance information as needed.
• Profiles prescriptions including prescription, patient, and insurance data entry.
• Maintains knowledge of electronic medical record systems for authorizations, referrals, disability forms, workers’ compensation, medical leave documentation, and reporting functions.
• Maintains, organizes, and distributes medical record information in accordance with policies, procedures, and federal law.
• Documents Release of Information activities accurately and coordinates record storage and retrieval.
• Maintains current knowledge of prescription medications and payer program requirements.

Duties listed above represent a general scope of responsibilities. Actual tasks may vary depending on the work site (e.g., Retail Pharmacy, Pharmacy Supply, or Carilion Medical Center).

We offer a structured pharmacy technician career ladder that recognizes experience and supports long‑term career growth. Tier assignment will be determined at the time of hire based on the candidate’s experience as a pharmacy technician and experience in relevant practice setting.

What We Require:

Education:
High school diploma or equivalent required.

Experience:
None.

Licensure/Certification:
Registration with the Virginia Department of Health Professionals required.
Pharmacy Technician Certification Board (PTCB) certification, relevant to work area, required within 6 months of hire.

Other Minimum Qualifications:
Ability to maintain familiarity with a large volume (1,000–2,000) of medications with strong attention to detail and accuracy. Customer service oriented with effective communication skills. Proficient in the use of general office equipment and standard computer applications. Ability to solve basic mathematical and logistical problems in a work environment. Demonstrated ability to manage time effectively, work efficiently and accurately, and follow established procedures with minimal supervision.

This job description is intended to provide a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform other job-related duties as assigned.

Compensation Range:

$18.70 - $26.18

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

MARK MISKOVIC

Recruiter Email:

[email protected]

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color,  religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive.  That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training