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Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
The Sales Team Lead supports the Store Sales Manager in driving sales performance and ensuring excellent customer service. They are responsible for daily operations, team leadership, and maintaining visual merchandising standards.
Requirements
Candidates must have previous experience in a retail or sales environment along with proven leadership and delegation skills. The role requires the ability to lift up to 50 lbs and stand for extended periods.
Full job description
Job DetailsJob Location: Roanoke 060 - Roanoke, VA 24012Position Type: Full TimePalmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon’s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.
Position Title: SALES TEAM LEAD
ROLE SUMMARY:
A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.
All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.
Duties/Responsibilities
Sales Performance
Assist Store Sales Manager in achieving sales goals and objectives through effective leadership Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
Customer Service
Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues Train and coach team to offer expected level of customer service in order to drive sale performance Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
Team Leadership
Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives Adjust team priorities to meet goals and company/store initiatives Offer on the spot coaching to team members in order to correct actions or offer training Communicate employee concerns to the appropriate leadership within a timely manner
Product Knowledge & Visual Merchandising
Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team. Train team members on merchandise features and selling techniques Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
Departments of Responsibilities
Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development
General Leadership Responsibilities
Hold self and team to company policies, appropriate addressing behavior according to specific role Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams. Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly. Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more
Qualifications
Required Skills/Abilities
Previous experience in a retail or sales environment Shown leadership and delegation skills along with proven ability to hold team members accountable Confident, proactive and willingness to take on workplace challenges Ability to multi-task and change priorities as necessary Strong verbal communication, and the ability to convey important information clearly and effectively Quick decision-making and problem-solving abilities, specifically in terms of customer service Ability to read key reporting and learn company POS system with standard training
Physical Requirements
Ability to bend, twist, stoop, stand for extended periods of time Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations
Related keywords
RetailSales Team LeadCustomer EngagementManager on DutyVisual MerchandisingInventory ControlStaff CoachingOperations ManagementPOS SystemSafety ComplianceApparel RetailMerchandise FeaturesSales GoalsWorkplace SafetyOpening ProceduresClosing Procedures
Celebrating Southern Lifestyle! Our 40+ locations throughout the Southeast, carry your favorite gifts, collegiate gear, fashion apparel and fabulous brands including YETI, Simply Southern, Columbia, Southern Marsh, Costa, Rainbow Sandals, Brumate, Southern Tide, Vineyard Vines, Old Row, Hey Dudes, Chubbies and many more!
Join our Talent Network! https://www.jobs.net/jobs/palmetto-moon/en-us/
Find us online: http://www.palmettomoononline.com/
Find us on Facebook: https://www.facebook.com/PalmettoMoonSC/
Palmetto Moon is on Pinterest: http://pinterest.com/palmettomoonsc/
Follow us on Twitter: http://twitter.com/proudtobesosc
Offices: 1950 Hanahan Rd, Charleston, South Carolina 29406, US · 3450 Wrightsboro Rd, Augusta, Georgia, US · 1460 Fording Island Rd, Hilton Head Island, South Carolina 29926, US · 4840 Tanger Outlet Blvd, North Charleston, South Carolina 29418, US · 630 Promenade Pl, Columbia, South Carolina 29229, US
How many Customer Service & Support jobs are open in Roanoke, VA right now?
There are currently 780 open customer service & support positions in Roanoke, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Roanoke, VA?
Companies currently hiring include Carilion Clinic, Lowe's Companies, Inc., Kroger, Dollar Tree Stores, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Roanoke, VA?
Yes — 25 of the 780 open customer service & support positions offer remote or hybrid work (13 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Roanoke, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.