Customer Service & Support Jobs in Riyadh, Saudi Arabia (Now Hiring) — 342 open — Page 2

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Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Riyadh, Saudi Arabia

Job Description:

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Clinical Specialist - Cardiovascular in Riyadh KSA

You will be responsible for:

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.

• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.

• Collaborate with peers to share best practices to increase value for customers.

• Use consultative selling techniques to identify potential sales opportunities within the account.

• Creates awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.

• Maximize customer case support capability through proper planning and scheduling techniques.

• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.

• Develop and share best practices with KSA Field Sales and Service colleagues and internal partners.

• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

• Prioritize and appropriately respond to requests in a high-stress environment.

• Maintain composure and problem-solving focus during stressful interactions.

• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.

• Provide mentoring for new electrophysiology commercial team members as requested.

• Respond daily to requests by email and voicemail from customers, practitioners and partners.

• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.

• Maintain Safe Fleet standards according to Company guidelines.

• Communicate business related issues or opportunities to the next management level.

• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.

• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

• Perform other duties assigned as needed.

Qualifications / Requirements:

• Education: University/bachelor’s degree or Equivalent. Biomedical Engineering, CVT.

• Years of Experience: 2 years

• Experience in Cardiovascular field working in Electrophysiology section or CRM.

• Proficiency in English.

• Experience in direct patient support in a Cath Lab, .

• Ability to roll up the sleeves and support physicians and patients anytime.

• Availability for emergent patient care required.

• Ability to travel 80%+ within region required.

Required Skills:

Preferred Skills:

Account Management, Collaboration, Communication, Cultural Competence, Customer Centricity, Healthcare Trends, Issue Escalation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Organizing, Problem Solving, Sales, Sales Support, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection