Customer Service & Support Jobs in Umluj, Saudi Arabia (Now Hiring) — 17 open

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Key Responsibilities

Operational Supervision & Quality Assurance:

• Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas.

• Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.

• Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.

• Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.

Guest Experience & Service Excellence:

• Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.

• Address guest requests and housekeeping-related concerns promptly, professionally, and discreetly.

• Coordinate special setups, turn-down services, and bespoke in-room arrangements for VIPs and special occasions.

• Support service recovery efforts by ensuring swift corrective action and follow-up.

Team Leadership & Development:

• Lead, coach, and motivate housekeeping attendants and public area staff to uphold Raffles service culture and work ethics.

• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.

• Provide on-the-job training and continuous feedback to maintain high performance standards.

• Assist in performance evaluations, scheduling, and attendance monitoring.

Coordination & Communication:

• Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations.

• Communicate room status updates accurately and promptly through the property management system.

• Report maintenance issues, damages, and safety concerns to the relevant departments without delay.

Standards, Safety & Compliance:

• Enforce Raffles grooming, hygiene, and workplace safety standards at all times.

• Ensure compliance with hotel policies, environmental initiatives, and sustainability practices.

• Maintain strict confidentiality regarding guest information and in-room observations.

• Ensure adherence to health, safety, and security procedures.

Qualifications & Experience:

• Minimum 2–4 years of experience in Housekeeping within a luxury or five-star hotel environment.

• Previous supervisory experience is preferred.

• Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage.

Skills & Competencies:

• Strong leadership and organizational skills.

• Exceptional attention to detail and quality orientation.

• Ability to train, motivate, and manage a diverse team.

• Effective communication and coordination skills.

• Time management and problem-solving abilities.

• Familiarity with housekeeping systems and property management systems is an advantage.

Personal Attributes:

• High standards of cleanliness, presentation, and professionalism.

• Calm, methodical, and composed under pressure.

• Guest-focused mindset with pride in delivering excellence.

• Flexible and able to work shifts, including weekends and holidays.

• Trustworthy, discreet, and dependable.

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.