Customer Service & Support Jobs in Umluj, Saudi Arabia (Now Hiring) — 55 open

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Raffles The Red Sea is seeking an experienced and dynamic Bar Supervisor to lead our beverage operations in Umluj, Saudi Arabia. In this role, you will oversee the daily operations of our bar, ensuring exceptional service delivery, staff excellence, and operational efficiency. The ideal candidate will demonstrate strong leadership capabilities, a passion for hospitality, and a commitment to delivering outstanding guest experiences in a luxury resort environment.

• Supervise and manage bar staff, including scheduling, training, performance management, and professional development to ensure a high-performing team
• Maintain strict inventory control, monitor beverage stock levels, and manage ordering to optimize costs while ensuring product availability
• Ensure compliance with all health, safety, and sanitation regulations, as well as local Saudi Arabian hospitality standards
• Deliver exceptional customer service by maintaining high service standards and addressing guest concerns promptly and professionally
• Operate and manage point-of-sale (POS) systems and beverage management software to track sales, inventory, and staff performance
• Develop and implement beverage menus, including non-alcoholic beverages and mocktails, that align with resort standards and guest preferences
• Monitor and analyze beverage costs, pricing strategies, and profitability to meet financial targets
• Conduct regular staff training sessions on beverage knowledge, service techniques, and customer engagement
• Resolve conflicts and maintain a positive work environment that promotes teamwork and motivation
• Collaborate with other departments to ensure seamless operations and consistent guest satisfaction

• Minimum 3-5 years of supervisory or management experience in a bar, restaurant, or hospitality setting
• Proven experience managing beverage operations in a luxury hotel or resort environment
• Strong knowledge of non-alcoholic beverages, mocktails, and beverage service standards
• Proficiency with POS systems and inventory management software
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Outstanding customer service orientation with strong interpersonal and communication skills
• Demonstrated ability to analyze beverage costs, manage budgets, and drive profitability
• Knowledge of health, safety, and sanitation regulations in the hospitality industry
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Familiarity with Saudi Arabian hospitality standards and cultural practices is preferred
• Certification in hospitality management or beverage service is a plus

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.