Customer Service & Support Jobs in Riyadh, Saudi Arabia (Now Hiring) — 342 open — Page 16

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The Growth Officer, MEA North, a key member of the Customer Success (CS) Market Unit (MU) leadership team, will have general responsibility for focusing on the holistic health of out-quarter business. Works alongside the Regional Strategy and Transformation lead to ensure strategic programs and innovation initiatives are being implemented across MEA North in support of CS business goals, financial objectives, portfolio aspirations, and field/organizational growth requirements. Responsible for driving Quarter+1 / Quarter+2 preparedness and provides a connective voice across all demand generation engines, building a cohesive demand strategy and achieving desired pipeline goals across all solutions, segments, industries, and geographies.

Responsibilities

Strategic Program and Initiative Implementation

• Provide hands-on leadership and support in the implementation of Global, Regional and MU-specific programs and initiatives across MEA North. Own and drive these initiatives within MEA North on behalf of the Managing Director, MEA North.
• Link Global and Regional programs / initiatives between MEA North and key Regional stakeholders — including the Regional Strategy / Transformation resources and the Regional Growth Officers.
• In conjunction with Digital Hub leadership, mature the regional Digital Hub strategy; drive DH motions, modalities and processes into MEA North.

Key MU Leadership

• Act as a clear leader across MEA North and represent the Managing Director when not available with customers, partners and internal stakeholders.
• Represent SAP externally at an executive level. Function as Executive Sponsor, where appropriate.

Demand Execution

• Be the single owner for high-quality pipeline in CQ+1 and CQ+2, as well as overall 4RQ.
• Implement a programmatic approach to managing pipeline, supported by Demand Management, and build depth of understanding across sources of demand generation to ensure appropriate build against pipeline diversity and goals.

Experiences

• Transformation: Track record of translating transformations and strategy into execution and measurable business success (top line or bottom line).
• Business Performance: Track record engaging with customer-facing, sales, services, support or customer engagement organizations.
• Demand: Experience driving results through a multi-faceted, out-quarter and multi-year demand landscape.
• Customer Focus: Well-respected, proven leader with a strong focus on the Customer and Customer Success.

KPIs (not inclusive)

• Strong alignment to regular business KPIs to measure business success of transformation.
• Customer Success: Adoption, Consumption and Renewal goals.
• Execution Excellence: Pipeline growth / conversion. Solution diversity of pipeline growth / conversion.

Language

• Fluency in English; Arabic language skills are an advantage.

Education

• Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA preferred.

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Requisition ID: 454184  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid