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Full-time
Competitive Salary, Ten Loyalty Rewards Program, Paid Vacation, Volunteer Work Day, Sabbaticals, Remote Working Holidays
Posted 54d ago
~40 hrs/week
Responsibilities
Manage existing client programs in Riyadh by developing growth plans and maintaining strong stakeholder relationships. Oversee corporate program delivery, governance processes, and translate complex data trends into actionable business plans.
Requirements
Requires a minimum of 5 years of experience in strategic account management, preferably within banking or luxury concierge services. Candidates must be fluent in both Arabic and English and proficient in CRM and business intelligence tools.
Full job description
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.
Will you help take us there?
The role
We are looking for a Senior Account Manager to join us in Riyadh. In this role, your primary responsibilities will be to manage our existing client programme. This is a high-impact role, requiring a high degree of accountability and engagement with senior leadership. It’s your chance to define our position in the region and create results that influence Ten’s global business.
Key responsibilities:
Strategic Account Growth
Develop and deliver an ambitious Growth Plan by building a strong network of stakeholder relationships within the client organization and influencing client strategy to unlock growth opportunities.
Account Management
Oversee the successful delivery of the corporate programme, meeting shared objectives and success metrics.
Manage the governance process, with monthly meetings and quarterly strategic business reviews.
Resolve day-to-day issues promptly and escalate appropriately.
Maintain strong internal communication to ensure all relevant teams are up to speed on key priorities and activities.
Share good news both externally and to relevant teams internally.
Raise invoices in a timely manner and ensure payment is promptly received.
Management Information, Data and Market Intelligence
Provide accurate, timely reports for clients.
Analyze complex data trends and translate insights into actionable plans.
Stay ahead of market and competitor trends, sharing insights with relevant internal stakeholders.
Your profile
Minimum 5 years of experience in a similar role.
Proven experience in strategic account management, preferably within banking, lifestyle, or concierge services.
Strong understanding of commercial strategy and stakeholder engagement.
Exceptional organizational skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills.
Proactive, hands-on approach with the ability to work independently and make sound decisions.
Proficiency in CRM systems and business intelligence tools.
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to work in a fast-paced, dynamic environment with a high level of adaptability.
Performance-Driven with a demonstrated ability to drive success and achieve business targets through strategic initiatives.
Fluent in Arabic and English.
Location: full-time onsite in Riyadh, Saudi Arabia.
At Ten, employees are at the heart of everything.
The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
What Ten offers:
Attractive compensation package: Competitive salary and the Ten Loyalty Rewards program
Vacation policy: Paid vacation plus one additional day for volunteer work
Sabbaticals: One month of paid leave every five years
Remote Working Holidays
Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients
International clientele: Manage a high-quality portfolio with excellent service
Dynamic work environment: Diverse tasks in an international team
Career opportunities: Development prospects in an agile, growing company
Inclusive company culture: Diversity and collaboration are highly valued
About Us
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.
Our goal at Ten is simple: We want to become the world’s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.
As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.
Our Commitment to Diversity:
We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.
Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.
Partners with global financial institutions and premium brands to attract and retain wealthy and mass affluent customers
Industry
Travel Arrangements
Company size
1,001-5,000 employees
Founded
1998
Headquarters
London, London
LinkedIn followers
147,117
Total funding
$8M
Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients.
Millions of members have access to Ten's services across travel, dining, entertainment, lifestyle and retail benefits on behalf of over fifty clients. Our market-leading platform and service delivers a seamless experience and unparalleled access for your most important clients.
Ten’s leading technology-enabled travel and lifestyle platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications.
Established in the UK in 1998, and a certified B Corp™ business, Ten operates in over 20 cities worldwide. Our service is delivered in 26 languages including English, French, German, Portuguese, Spanish, Mandarin, Cantonese and Japanese. The service is available 24/7, 365 days a year.
Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange ('TENG').
Offices: 9 Floor, 338 Euston Road, London, London NW1 3BG, GB · 36 Robinson Road, #02-127, City House, Singapore, Singapore 068877, SG · 10801 W Charleston Blvd, Las Vegas, Nevada 89135, US · 149 New Montgomery St, Suite 352, 3rd Floor, San Francisco, California 94105, US · 875 Sixth Avenue, New York, NY 10001, US
How many Customer Service & Support jobs are open in Riyadh, Saudi Arabia right now?
There are currently 342 open customer service & support positions in Riyadh, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Riyadh, Saudi Arabia?
Companies currently hiring include Marriott International Hotels, Inc., Accor, R&B Fashion, DAR ENGINEERING, Hilton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Riyadh, Saudi Arabia?
Yes — 37 of the 342 open customer service & support positions offer remote or hybrid work (6 remote, 31 hybrid).
How do I apply for Customer Service & Support jobs in Riyadh, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.