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PETCO Animal Supplies Stores, Inc.
Sales Specialist
Redwood City, California, United States · On-site
$17/hr–$25/hr
Mid level
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$22/hr–$26/hr
Full-time
high school
Health insurance, Dental insurance, Vision insurance, Disability insurance, Life insurance, Flexible spending accounts (FSA)
Posted 29d ago
Apply by Oct 12
~40 hrs/week
Responsibilities
Manage front-desk operations by welcoming clients, scheduling appointments, and coordinating hospital procedures. Handle administrative tasks including medical record maintenance, payment processing, and communication between clients and clinical staff.
Requirements
Requires a high school diploma and at least one year of experience in customer service and hospitality. Proficiency in Microsoft Office, data entry, and a typing speed of 45+ WPM are required, with veterinary experience strongly preferred.
Full job description
Client Service Coordinator $22.00–$26.00 per hour
At SAGE Redwood City, we provide compassionate, comprehensive specialty and emergency veterinary care tailored to each patient’s unique needs. Using state-of-the-art technology and evidence-based medicine, our team delivers the highest standard of care across a wide range of specialties.
Collaboration is central to our approach. We work closely with primary care veterinarians to ensure seamless communication, continuity of care, and personalized treatment throughout every patient’s journey.
About the Role
The Client Service Coordinator is the first and last impression of our hospital. This role is essential in delivering an exceptional client experience while ensuring smooth and efficient front-desk operations in a fast-paced specialty and emergency environment.
We are seeking a professional, organized, and compassionate individual who thrives under pressure and is committed to supporting both clients and clinical teams.
Who You Are
You may be a great fit if you have:
Exceptional customer service and communication skills
A genuine love for animals and a welcoming demeanor
Strong organizational skills with the ability to multitask effectively
Empathy and compassion for concerned pet owners
Quick problem-solving skills in unexpected situations
Professionalism in appearance, attitude, and communication
Strong computer skills and willingness to learn veterinary software
Adaptability in a fast-paced, dynamic environment
Discretion and commitment to maintaining confidentiality
Veterinary experience is strongly preferred, but we value a positive attitude and willingness to learn.
Basic Required Qualifications
High school diploma
1+ years of customer service experience (veterinary experience strongly preferred)
1+ years of hospitality experience creating a welcoming client environment
Competent and reliable data entry skills
Working knowledge of Microsoft Office (Word, Excel, Outlook)
Typing speed of 45+ WPM
Proficient use of a 10-key calculator
Key Responsibilities
Welcome and assist clients and their pets with warmth and professionalism
Provide reassurance and clear communication during stressful situations
Schedule appointments and coordinate procedures
Manage and maintain the hospital calendar
Answer multi-line phones and respond to emails
Provide accurate information about hospital services
Maintain accurate and confidential medical records
Process check-in/check-out paperwork
Calculate fees, process payments, and assist with invoicing
Communicate effectively with doctors and clinical staff
Support smooth daily hospital operations
Remain calm during emergency presentations
Direct clients appropriately and support workflow needs
Schedule
Full-Time
4/10 schedule available
Weekend and some holiday availability required
Benefits
Full-time benefits include:
Health, dental, and vision insurance
Disability and life insurance
Flexible spending accounts (FSA)
401(k) retirement plan
Employee Assistance Program (EAP)
3 weeks accrued paid time off
If you are passionate about client care and want to grow within a collaborative specialty and emergency environment, we encourage you to apply and join the SAGE Redwood City team.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.
Offices: Austin, TX, US
24/7 Veterinary EmergencyVeterinary SpecialtiesVeterinary General PracticeOncologyInternal MedicineOphthalmologySurgeryBehaviorCritical CareNeurology
How many Customer Service & Support jobs are open in Redwood City, CA right now?
There are currently 245 open customer service & support positions in Redwood City, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Redwood City, CA?
Companies currently hiring include Costco Wholesale, Retell, Starbucks, IV Nutrition, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Redwood City, CA?
Yes — 19 of the 245 open customer service & support positions offer remote or hybrid work (6 remote, 13 hybrid).
How do I apply for Customer Service & Support jobs in Redwood City, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.