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$19/hr–$32/hr
Full-time
high school, professional certificate
Posted 20d ago
~40 hrs/week
Responsibilities
The Pharmacy Technician Specialist performs advanced technical functions in preparing, formulating, and packaging medications while managing inventory and purchasing. They interact with patients and practitioners to process prescriptions, handle insurance billing, and ensure compliance with safety and quality standards.
Requirements
Candidates must be a high school graduate with a current Rhode Island Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) or a commitment to obtain it. Proficiency in pharmacy software, Microsoft Office, and strong customer service skills are required.
Full job description
SUMMARY:
Reports to Pharmacist-in-charge, Brown University Health Pharmacy. Under the supervision of a Pharmacist and direction of the Pharmacy Technician Group Leader, the Pharmacy Technician Specialist, Retail rotates to all applicable work assignments and work shift as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area. Utilizes experience-based knowledge to perform more advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies. Assists the Pharmacy Technician Group leader to coordinate activities in keeping with the scope of services provided, and with consideration to the age of the patients/customers being served. Interacts professionally as needed with patients/customers, practitioners, and their support personnel to obtain accurate information, including insurance information, needed to process patient/customer prescriptions, and to process accurate payment transactions. Accesses, inputs and retrieves necessary information using multiple pharmacy system applications.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
Exhibits a friendly, pleasant, and helpful nature demonstrating a strong customer service orientation when interacting with patients/customers, practitioners, and support personnel. Responds to questions relative to cost and availability of medication and pharmaceutical supplies. Informs patients/customers, practitioners, and their support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.
Protects and maintains patient/customer confidentiality while collecting patient/customer personal information necessary for filling prescriptions such as name, address, date of birth and insurance information. Enters pertinent patient/customer data into appropriate pharmacy systems in order to ensure accurate charging for services and processing of insurance billing/payment as well as patient/customer co-pay information. Collects and processes payment for patient/customer transactions.
Assists patients/customers in resolving identified problems. Refers patients/customer questions concerning medications and drug interactions to the pharmacist on duty.
Determines patient needs and as appropriate, facilitates referral to case management, if required. Promotes and facilitates available pharmacy services including delivery of prescriptions and/or medical equipment to discharged patient’s bedside.
Rotates to all applicable work assignments and work shifts as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area.
Assumes responsibility for assigned areas of the pharmacy including inventory management, medication purchasing, medication compounding and repackaging, dispensing, and sales.
Prepares, formulates, and packages medications including hazardous substances, controlled substances, and other pharmaceutical supplies under the immediate supervision of a pharmacist.
Coordinates quality assurance activities for assigned areas of the pharmacy.
Ensures medication supply areas are neat and orderly, chemotherapy agents are appropriately segregated, and all medications are stored under proper conditions for light, temperature, and sanitation.
Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy. Utilizes approved process for reporting actual, prevented and near miss medication errors.
Acknowledges and demonstrates professionalism for self and others.
EXPERIENCE AND BASIC KNOWLEDGE:
High school graduate or equivalent degree. Completion of one to two years of college preferred.
Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
Holds and maintains current National Pharmacy Technician Certification (CPhT) or has a minimum of one-year licensed pharmacy technician work experience, sits for National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieves and maintains National Pharmacy Technician Certification (CPhT) within 12 months of hire.
Must possess solid computer skills including Microsoft Office Suite, as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy system applications.
Strong customer service presence and verbal and written communication skills necessary to interact effectively with patients/customers, practitioners, and ancillary staff.
Work is exacting and requires the ability to maintain attention to detail in a high paced environment to avoid errors in medication dispensing and payment transactions.
Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Must have the physical ability to lift, carry and maneuver medication delivery equipment and pharmaceutical related inventories, requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking.
Work requires the visual acuity and manual dexterity necessary to operate a personal computer, to accurately input data into various applications and systems, and to navigate screens on computer monitors.
New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.
INDEPENDENT ACTION:
Performs independently within department policies and practices.
Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.
SUPERVISORY RESPONSIBILITY: None.
Pay Range:
$19.97-$32.96
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906
Work Type:
Rotating 8 hour shifts Mon-Fri 7a-7pm; Rotating Sat 8-430
Work Shift:
Variable
Daily Hours:
8 hours
Driving Required:
Yes
Related keywords
Pharmacy TechnicianCPhTRetail PharmacyMedication CompoundingHazardous SubstancesControlled SubstancesInsurance BillingInventory ManagementQuality AssurancePatient ConfidentialityRhode Island Pharmacy Technician LicensureMedication SafetyPharmaceutical SuppliesHealthcarePharmacy Systems
One of the largest nonprofit, academic, multi-specialty medical groups in RI.
Industry
Medical Practices
Company size
201-500 employees
Founded
1995
Headquarters
Providence, RI
LinkedIn followers
2,222
Brown Medicine is a nonprofit primary care, specialty outpatient and sub-specialty medical group practice with over 200 physicians and multiple patient care locations across the state of Rhode Island.
Brown Medicine is affiliated with Brown University’s Warren Alpert Medical School, along with five other medical practices, to form Brown Physicians, Inc. (BPI), a physicial-led nonprofit federation. Employing more than 500 doctors, BPI enables a new level of coordination for clinical care, research and teaching in southern New England.
Offices: 110 Elm Street, 2nd Floor, Providence, RI 02903, US · 1454 S County Trail, East Greenwich, RI 02818, US · 375 Wampanoag Trail, East Providence, RI 02915, US · 593 Eddy Street, Providence, RI 02903, US · 164 Summit Avenue, Fain Building, 3rd Floor, Providence, RI 02906, US
EndocrinologyGastroenterologyGeneral Internal MedicineGeriatrics and Palliative CareHematology/OncologyInfectious DiseaseKidney Disease and HypertensionPulmonary/Critical Care and Sleep MedicineRheumatologyPrimary Care
How many Customer Service & Support jobs are open in Providence, RI right now?
There are currently 455 open customer service & support positions in Providence, RI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Providence, RI?
Companies currently hiring include Brown Medicine, Domino's, Care New England, Allied Universal, Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Providence, RI?
Yes — 42 of the 455 open customer service & support positions offer remote or hybrid work (25 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Providence, RI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.