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Full-time
bachelor degree
Posted 18h ago
~40 hrs/week
Responsibilities
The Branch Relationship Manager leads the overall sales, operational performance, and business development efforts of the branch. They are responsible for coaching team members, managing customer relationships, and ensuring compliance with bank policies and regulations.
Requirements
Candidates must have a bachelor's degree or equivalent experience and a minimum of five years of experience in a financial institution. An NMLS identifier is required, along with extensive knowledge of banking regulations and operational procedures.
Full job description
JOB SUMMARY
The Branch Relationship Manager is responsible for the overall leadership, sales performance, and operational integrity of the branch. This role balances direct business development efforts with active management of branch staff, focusing on driving growth through team engagement, outbound calling efforts, and proactive identifying of customer needs.
The Branch Relationship Manager partners closely with Treasury Management and Lending teams to deliver comprehensive solutions, while maintaining accountability for branch performance, customer experience and daily operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leads the overall sales and operational performance of the branch, ensuring alignment with established goals and market strategy.
Actively participates in outbound calling and business development efforts to support branch growth.
Drives branch growth by leading, coaching, and engaging team members in identifying opportunities, deepening relationships, and delivering customer solutions that achieve results.
Establish clear sales expectations and calling activities for the branch team, monitors progress and provides ongoing feedback.
Collaborates with Treasury Management and Lending partners to support identifying new opportunities, onboarding, and ongoing servicing needs for business customers.
Takes consumer and home equity loan applications as needed to support customer relationship needs.
Ability to make independent decisions within bank policy and procedure while exercising good judgment, able to help recognize and prevent fraud to protect customer and bank.
Ensures customer concerns and escalations are resolved in a manner that strengthens trust, reinforces relationships, and delivers clear, simple outcomes.
Fosters a branch environment that encourages teamwork, collaboration, and professional growth.
Oversees the delegation of daily branch activities, schedules, team meetings and ensures effective operations of the branch according to bank policies and procedures.
Contributes to the development and motivation of the branch team in the monitoring of individuals’ growth and performance to standards and goals, providing timely formal and informal performance feedback to employees.
ADDITIONAL RESPONSIBILITIES:
Attend seminars and meetings as appropriate
Will be required to travel when needed to bank meetings or functions.
SUPERVISORY RESPONSIBILITIES:
Supervises branch employees.
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Economics and Accounting—Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Communication— Excellent interpersonal communication skills, both oral and written.
Sales and Marketing—Knowledge of principles and methods for promoting, and selling products or services.
Clerical—Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.
Bank Secrecy Act – In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.
EDUCATION AND EXPERIENCE:
Bachelor’s degree or equivalent work experience.
A minimum of five years’ experience in a financial institution or loan office setting.
Extensive background in financial institution operating policies and procedures and banking regulations both state and federal.
Nationwide Mortgage Licensing System and Registry Identifier (NMLS) will be required.
PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 20 lbs. occasionally; may be required to work evenings and/or weekends, attend remote meetings and/or to travel.
NexTier Bank is more than just a bank – we’re a total community bank. We have always been dedicated to building long-term relationships and providing high-quality financial services to our Customers, creating meaningful opportunities for our Employees, and giving back to our Communities. Over the years one constant remains: our relentless desire to provide exceptional customer experiences through world-class service, innovative products, and convenience through our in-person and online interactions.
Our mission for the past century has been to support and give back to the communities we serve. We believe communities are built and thrive when supported by a strong, hometown bank - that’s why our employees are passionate about giving financially, and more importantly, about volunteering their time. Our Community promise is to continue giving back for generations to come.
Serving the Western PA region, with branches throughout Allegheny, Armstrong, Butler, Clearfield, Cumberland, and Westmoreland Counties. To see a full list of our offices, visit www.nextierbank.com/branch/
Member FDIC | Equal Housing Lender
Offices: 101 E Diamond St, Butler, Pennsylvania 16001, US · 238 East Main Street, Evans City, PA 16033, US · 11361 Perry Highway, Wexford, PA 15090, US · 20246 US-19, Cranberry Township, Pennsylvania 16066, US · 222 Market St, Kittanning, Pennsylvania 16201, US
Personal & Business BankingCommercial LendingNexTier Insurance (commercial and personal)Wealth ManagementMortgageMerchant ServicesTreasury ManagementPersonal Loansand Financial EducationCommunities
How many Customer Service & Support jobs are open in Pittsburgh, PA right now?
There are currently 2,581 open customer service & support positions in Pittsburgh, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pittsburgh, PA?
Companies currently hiring include UPMC, Starbucks, CVS Health, PNC, BNY, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pittsburgh, PA?
Yes — 247 of the 2581 open customer service & support positions offer remote or hybrid work (116 remote, 131 hybrid).
How do I apply for Customer Service & Support jobs in Pittsburgh, PA?
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