Pittsburgh, Pennsylvania, United States · On-site
$73k–$98k/yr
Overview Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceuti…
Skills: Operational intelligence, Data analytics, Process governance, AI-enabled monitoring, Workflow management
Pittsburgh, Pennsylvania, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security procedures, Customer service, Incident response, Patrol, Access control
Pittsburgh, Pennsylvania, United States · On-site
POSITION SUMMARY: Wealth Management Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. As senior members of the service…
Skills: Financial services, Client service, Relationship management, Financial planning, Digital marketing
Pittsburgh, Pennsylvania, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security patrol, Customer service, Incident reporting, Surveillance, Communication
Pittsburgh, Pennsylvania, United States · On-site
$14/hr
Store 2743108: 10525 Frankstown Road, Pittsburgh, Pennsylvania 15235 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time ESSENTIAL DUTIES: The position includes, but is not limited to,…
Skills: Customer service, Cash handling, Retail sales, Inventory management, Housekeeping
Pittsburgh, Pennsylvania, United States · On-site
$15/hr–$18/hr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
Skills: Customer service, Cash handling, POS systems, Retail operations, Sales
Pittsburgh, Pennsylvania, United States · On-site
$16/hr–$17/hr
Store 2743108: 10525 Frankstown Road, Pittsburgh, Pennsylvania 15235 Shift Availability Days (Weekdays + Weekend Availability Required) Time Type Full time ESSENTIAL DUTIES: The position includes, but is not limited to, …
Skills: Customer service, Cash handling, Inventory management, Merchandising, Team supervision
Pittsburgh, Pennsylvania, United States · On-site
$23/hr–$24/hr
Position Title: Lobby Ambassador- BNY Pittsburgh Pay 5 Salary: $23-$24/hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, me…
Skills: Hospitality, Customer Service, Communication, Guest Relations, Reception
Pittsburgh, Pennsylvania, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Banking products, Business acumen, Collaborating, Customer experience management, Customer retention
Pittsburgh, Pennsylvania, United States · On-site
$21/hr–$22/hr
Job Description In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passi…
Skills: Customer service, Makeup application, Skincare analysis, Sales goal achievement, Product recommendation
Pittsburgh, Pennsylvania, United States · Hybrid
Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of t…
Skills: Account Management, Client Management, Customer Service, Issue Management, Oral Communications
Pittsburgh, Pennsylvania, United States · On-site
$15/hr–$19/hr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
Skills: Luxury Retail Sales, Clienteling, POS Operation, Personal Styling, Cross-selling
Pittsburgh, Pennsylvania, United States · On-site
$13/hr–$17/hr
Job Description Join us for our Hiring Event on Thursday, September 17! Store Location: 1000 Ross Park Mall Drive, Pittsburgh, PA 15237 Event Time: 11am - 5pm No need to schedule in advance, please join us at any time du…
Skills: Sales, Customer service, Stock management, Merchandising, Lifting
Pittsburgh, Pennsylvania, United States · On-site
$22/hr–$25/hr
Overview Pharmacy Technician - Full Time - East Liberty Family Health Care Center Pharmacy Pay Rate: $22.00-$25.00/hour DOE Exciting growth at VytlOne (formerly Maxor National Pharmacy Services) has created a new opportu…
Skills: Pharmacy services, Customer service, Data entry, Prescription processing, Point of sale operation
Pittsburgh, Pennsylvania, United States · On-site
$15/hr–$19/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer service, Cashiering, Inventory management, Restocking, Communication
Lowe's Companies, Inc.Pittsburgh, Pennsylvania, United States · On-site
Your Impact at Lowe's As a Sales Specialist, you will be one of the first people our customers meet. Your sales expertise can help customers find the products they need and encourage them to transform a great project ide…
Skills: Sales, Customer service, Product expertise, Consulting, Inventory management
Pittsburgh, Pennsylvania, United States · On-site
$16/hr–$25/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Patient care, Immunization support
Pittsburgh, Pennsylvania, United States · On-site
Branch Specialist Job Summary Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV…
Skills: Customer service, Cash handling, Data entry, Notary services, Sales
Pittsburgh, Pennsylvania, United States · On-site
Technical Training Specialist Position Summary As a Technical Trainer and Service Engineer in the Aftermarket Service Department, you will play a key role in developing and delivering training programs that enable Bensha…
Skills: Technical training, Motor control systems, VFDs, Soft starters, Industrial automation
Pittsburgh, Pennsylvania, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security patrol, Customer service, Incident response, Access control, Report writing
Pittsburgh, Pennsylvania, United States • On-site
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The analyst serves as an operational control tower, monitoring case workflows and SLA performance to ensure accuracy and efficiency. They leverage AI-driven insights and data analytics to identify bottlenecks, mitigate risks, and drive proactive resolution of operational exceptions.
Candidates must have a bachelor's degree in a relevant field and 4-6 years of experience in operations, business analysis, or workflow management. Proficiency in Salesforce, BI tools, and AI-driven automation is required to succeed in this role.
Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.
We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.
The Operational Intelligence & Assurance Analyst serves as the organization's operational control tower, responsible for ensuring cases, tasks, and workflows progress through established processes accurately, efficiently, and within defined service level agreements (SLAs). This role combines operational oversight, data analytics, process governance, and AI-enabled monitoring to provide real-time visibility into workflow performance and identify cases requiring intervention before customer, compliance, or business impacts occur.
The individual will leverage data, automation, and AI-driven insights to monitor operational health, measure process outcomes, detect bottlenecks, identify at-risk cases, and drive proactive resolution of workflow exceptions. Acting as a key partner to Operations, Quality, Technology, and Program Management teams, the Operational Intelligence & Assurance Analyst helps ensure operational consistency, improve process performance, and strengthen accountability across the organization.
This role is expected to be both hands-on in the day-to-day operational work and forward-looking in identifying the systems, dashboards, alerts, and operating rhythms needed to increase visibility into operational health, surface risks earlier, and drive proactive action before issues become escalations.
Success in this role is measured by the organization's confidence that work is progressing through the right processes, at the right time, with full visibility into operational risks, service level performance, and opportunities for continuous improvement. The ideal candidate combines strong analytical capabilities, process thinking, operational discipline, and AI proficiency to transform operational data into actionable insights that improve efficiency, predictability, and customer outcomes.
Education
Experience
Skills
Knowledge
Competencies
Travel or Physical Requirements
Compliance Requirements
Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.
Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.
Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.
The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.
We take the pain out of the prescription process
At ConnectiveRx we take the pain out of the prescription process. Using both innovation and good old fashioned human empathy we cut through mountains of red tape and create access to specialty medications. As one single partner, we connect patients with prescribed medications through hub services, affordability, awareness, and adherence solutions. Hundreds of pharma companies and 530+ drug brands rely on the strong connection we build between patients and their medication brand. Learn more at connectiverx.com.
Offices: 200 Jefferson Park, Whippany, NJ 07981, US · 6000 Park Lane Dr., Pittsburgh, PA 15275, US
There are currently 2,581 open customer service & support positions in Pittsburgh, PA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include UPMC, Starbucks, CVS Health, PNC, BNY, among others. Browse the listings above to see every active employer.
Yes — 249 of the 2581 open customer service & support positions offer remote or hybrid work (118 remote, 131 hybrid).
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