Phoenix, Arizona, United States · Hybrid
Job DetailsJob Location: NOAH Administration - Phoenix, AZ 85020Position Type: Full TimeEducation Level: High SchoolNeighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers …
Skills: Employee Training, Patient Scheduling, Referral Workflows, HIPAA Compliance, Onboarding
Phoenix, Arizona, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Security Patrolling, Incident Response, Emergency Response, Communication
Phoenix, Arizona, United States · On-site
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Skills: Armed Security, Customer Service, Emergency Response, Patrolling, Incident Reporting
Phoenix, Arizona, United States · On-site
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Skills: Customer Service, Cash Handling, Merchandising, Inventory Recovery, Forklift Operation
Phoenix, Arizona, United States · On-site
Overall Job Summary The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience. Do you l…
Skills: Customer Service, Cash Handling, Merchandising, Inventory Recovery, Forklift Operation
Phoenix, Arizona, United States · On-site
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Skills: Patient Escorting, Vital Signs Monitoring, Phlebotomy, Injections, EKG
Phoenix, Arizona, United States · On-site
Seeking a qualified applicant for a Resident Service Coordinator for a 127-unit senior affordable apartment community in south Phoenix, Arizona. As a Service Coordinator, you can expect a fulfilling role that will challe…
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Phoenix, Arizona, United States · On-site
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Skills: Cleaning, Floor Care, Disinfecting, Restocking Supplies, Safety Protocol Knowledge
Phoenix, Arizona, United States · On-site
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Skills: Mixology, Customer Service, Inventory Management, POS Operation, Food Safety
Phoenix, Arizona, United States · On-site
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Skills: Table Resetting, Cleaning, Communication, Attention To Detail, Time Management
Phoenix, Arizona, United States · On-site
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Skills: Customer Service, Cash Handling, Merchandising, Inventory Recovery, Forklift Operation
Phoenix, Arizona, United States · On-site
Overall Job Summary The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience. Do you l…
Skills: Customer Service, Cash Handling, Merchandising, Inventory Recovery, Forklift Operation
Phoenix, Arizona, United States · On-site
Requisition ID: 935891 Store #: 001950 Sunglass Hut Position:Casual Part-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities…
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Phoenix, Arizona, United States · On-site
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Skills: Desktop Support, Technical Troubleshooting, Windows OS, Microsoft Office, Microsoft 365
Phoenix, Arizona, United States · On-site
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Skills: Staff Supervision, Quality Inspection, Training, Inventory Management, Customer Relations
Phoenix, Arizona, United States · On-site
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Phoenix, Arizona, United States · On-site
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Phoenix, Arizona, United States · On-site
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Phoenix, Arizona, United States · On-site
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded…
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Phoenix, Arizona, United States · On-site
Property Description The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospit…
Skills: Event Planning, Hotel Sales, Food And Beverage Management, Contract Interpretation, Business Communication
Phoenix, Arizona, United States • Hybrid
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Develop and deliver training programs for Scheduling and Referrals team members, including onboarding and system workflow training. Partner with leadership to identify knowledge gaps and maintain up-to-date training materials and standard operating procedures.
Requires a high school diploma and at least 2 years of experience in healthcare scheduling, patient access, or contact center operations. Experience in training or mentoring and proficiency with EHR/EMR systems is required.
Job DetailsJob Location: NOAH Administration - Phoenix, AZ 85020Position Type: Full TimeEducation Level: High SchoolNeighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.
At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.
The Trainer plays a key role in supporting the training and development of team members within the Scheduling and Referrals departments. This role provides new hire onboarding, system and workflow training, refresher training, and individual training support, with an emphasis on consistent process adoption, compliance, and a superior patient experience. The trainer will conduct classroom-style, computer-based, virtual, and hands-on training sessions, while partnering closely with leadership to identify training needs, reinforce organizational standards, and support team member readiness across patient access operations.
Develop, deliver, and maintain training programs for Scheduling and Referrals team members, including new hire onboarding, system training, workflow training, refresher training, and ongoing employee development.
Conduct classroom-style, computer-based, virtual, and hands-on training sessions covering scheduling workflows, referral intake, outbound follow-up, documentation standards, patient communication, department systems, contact center platforms, and approved operational procedures.
Train team members on scheduling tools, referral workflows, patient documentation requirements, communication standards, HIPAA, confidentiality, data security, compliance expectations, and appropriate use of patient information.
Provide individual training support both in person and remotely to reinforce learning, clarify workflows, answer process questions, and support successful adoption of department standards.
Assist with nesting support for new hires by providing real-time guidance, reinforcing department expectations, and helping team members transition successfully from classroom training into production.
Develop and maintain training materials, job aids, call guides, workflows, scripts, process documents, and standard operating procedures in partnership with leadership and subject matter experts.
Partner with Scheduling and Referrals leadership to identify training needs, support process changes, monitor training effectiveness, and recommend improvements based on quality trends, patient experience feedback, operational needs, and observed knowledge gaps.
Maintain accurate records of training sessions, attendance, completion status, evaluations, knowledge checks, progress updates, and ongoing training activities.
Ensure training materials, workflows, scripts, job aids, and process documents reflect current compliance requirements, organizational policies, approved department procedures, and operational standards.
Maintain flexibility to support variable training schedules, including evenings, weekends, or holidays, as needed to meet department and operational needs.
Provide scheduled coverage or periodic support within Patient Access, Scheduling, and Referrals to maintain hands-on knowledge of workflows, systems, patient interactions, and department expectations.
Perform other related duties as assigned.
QualificationsRequired Skills/Knowledge/Abilities:
Strong ability to train, guide, and support team members in a healthcare contact center, patient access, scheduling, referrals, or related environment.
Knowledge of patient scheduling, referral workflows, healthcare documentation standards, and patient communication expectations.
Knowledge of compliance requirements affecting the role, including HIPAA, privacy practices, patient confidentiality, and data security.
Strong verbal and written communication skills with the ability to explain processes clearly and professionally.
Ability to provide support to team members in a patient, professional, and constructive manner.
Strong organizational skills with the ability to manage training schedules, materials, documentation, and follow up activities.
Proficient with computers; experience with word processing, computer databases, scheduling systems, EHR/EMR systems, or contact center platforms preferred.
Ability to exercise confidentiality, discretion, and good judgment.
Ability to work collaboratively with leadership, supervisors, subject matter experts, and team members across departments.
Ability to adapt training approach to support different learning styles and operational needs.
Required
High School Diploma or GED.
Minimum of 2 years of experience in healthcare scheduling, referrals, registration, patient access, healthcare
contact center, or related healthcare operations.
Experience training, onboarding, mentoring, or providing workflow support to team members in a professional
setting.
Experience using healthcare systems, scheduling platforms, EHR/EMR systems, contact center tools, or other computer-based systems.
Working knowledge of HIPAA, patient confidentiality, documentation standards, and healthcare compliance expectations.
Preferred
1+ years of experience in a formal trainer, lead trainer, mentor, or workflow support role.
Experience developing training materials, job aids, workflows, process documents, or standard operating procedures.
Experience working in a Federally Qualified Health Center, healthcare contact center, or community health environment.
Experience supporting scheduling, referrals, inbound/outbound patient access workflows, or call center operations.
Bilingual English/Spanish.
New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
NOAH offers integrated healthcare services including Medical, Dental, Pediatrics, Pharmacy, Counseling, and Psychiatry.
From Scottsdale to Glendale NOAH serves the north Valley providing affordable, high-quality healthcare services. Serving over 50,000 neighbors, our model of care places patients’ needs at the center of attention as we deliver comprehensive health services including medical, dental, counseling, psychiatry, nutrition, pharmacy services, eligibility assistance, and health education programs.
Offices: 7500 N. Dreamy Draw Drive, Ste. 145, Phoenix, AZ 85020, US · 8705 E McDowell Rd, Scottsdale, Arizona 85257, US · 11851 N 51st Ave, Suite B110, Glendale, Arizona 85304, US · 11851 N 51st Ave, Suite F140, Glendale, Arizona 85304, US · 9015 N 3rd St, Phoenix, Arizona 85020, US
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