Customer Service & Support Jobs in Philadelphia, PA (Now Hiring) — 2,641 open — Page 78

Job DetailsJob Location: Parkside Store - Philadelphia, PA 19131Position Type: Full TimeSalary Range: $54,418.00 - $68,536.00 Salary/yearTravel Percentage: NegligiblePOSITION PURPOSE

The Store Manager is responsible for the oversight, leadership and achievement of results for a Retail Store location. The Store Manager directs all aspects of daily operations; leading the team and driving the business. The Store Manager provides leadership and general management skills for both short and long term success. Key responsibilities include store operations, financial management, human resources, control of inventory and employee training, development and employee turnover. The Store Manager builds and retains motivated high performing teams through effective leadership of line management. The Store Manager maintains standards of excellent customer service, delivering customer service with respect, dignity and building loyalty to the Goodwill brand. The position is a member of the Retail Team.

SPECIFIC DUTIES

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.

1. Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly and yearly goals for profit, revenue, and production for a Retail Store location.

1. Maintains the day to day operations of the store including managing and meeting employee and customer needs.

1. Coordinates with the Retail Regional Manager to analyze and develop innovative cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.

1. Coordinates with the Retail Regional Manager to analyze, identify and execute strategic goals and objectives.

1. Makes decisions on matters relating to the day to day retail operation within his/her defined work area.

1. Ensures that the store complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.

1. Works with HR to train and develop staff ensuring adherence to Goodwill’s HR systems and procedures.

1. Partner with the HR to ensure people management goals are achieved and issues of performance are resolved; disciplinary, grievance, capability discussions as required.

1. Staff recruit and retain top talent; proactively manages and reviews the performance and progress of store staff.

1. Coordinates with various Goodwill Divisions.

1. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.

1. Regular attendance is required.

1. All other essential duties as assigned.QualificationsJOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Drive Results – Devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, leading to a standard of excellence and meeting all revenue and operating income goals to fulfill Goodwill’s mission.

1. Leadership – Ability to lead effectively in a demanding, fast paced, team environment. Possess the ability to motivate others to achieve. Collaborative team player able to partner with others to achieve business outcomes; concerns with the team’s success as well as individual performance.

1. Communicate Effectively – Communicating ideas and information effectively, whether verbal, written, or electronically, across differing organization functions. Using a style of communication that is appropriate to the situation and people being addressed. This includes strong active listening. Fostering collaboration at every level of the organization.

1. Exceed Customer Expectations – Identifying customer and/or internal partner requirements and expectations as standards to be surpassed; making decisions and taking actions that demonstrate a ‘will to win’ in the marketplace.

1. A collaborative team player able to partner with others to achieve business outcomes – concerned with the team success as well as individual performance.

1. Visible Leadership skills – can motivate others to achieve.

1. Demonstrate ability to be self-motivated and take initiative.

1. Solution orientated, decisive by nature.

1. Strong work ethic with good attention to detail.

1. Influencing and negotiation skills.

1. Make Sound and Timely Decisions – Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.

1. Apply Business and Financial Reasoning – Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors (e.g. volume vs. price). Understanding how the financial performance of one’s business unit contributes to the success (or failure) of the overall organizational mission, ‘We put People to Work’.

1. Acquire and Retain Top Talent – Creating the highest quality workforce by ensuring talent acquisition and talent management processes focus on attracting, hiring, developing, promoting, and retaining high performers, thus ensuring Goodwill becomes a ‘best in class’ organization.

1. Value and Respect Diversity – Interacting sensitively with others and within teams; acknowledging the feelings and responding to the concerns of Leaders and/or Team Members; and recognizing the potential contributions of all Leaders and/or Team Members.

1. Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace.

1. Reliability – The trait of being dependable and trustworthy.

1. Enthusiastic – Ability to bring energy to the performance of a task.

1. Accuracy – Ability to perform work accurately and thoroughly.

1. Ability to communicate and understand instructions, both verbal and written, in English.

1. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.

1. Must have valid driver’s license in good standing.

1. Physical Demands and Work Environment

Physical Demands

Lift/Carry

Stand F (Frequently)

Walk F (Frequently)

Sit O (Occasionally)

Handling / Fingering C (Constantly)

Reach Outward F (Frequently)

10 lbs. or less 11-20 lbs.

21-50 lbs.

51-100 lbs.

Over 100 lbs.

F (Frequently)

F (Frequently)

O (Occasionally)

O (Occasionally) O (Occasionally)

Reach Above Shoulder F (Frequently)

Push/Pull

Climb O (Occasionally)

12 lbs. or less

F (Frequently)

Crawl O (Occasionally)

13-25 lbs.

F (Frequently)

Squat or Kneel O (Occasionally)

26-40 lbs.

O (Occasionally)

Bend O (Occasionally)

41-100 lbs.

O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5+ hours/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5+ hours/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hours/day)

1. Ability to be flexible and assist other areas of the store when needed.

1. Vision corrected to within normal limits.

1. Ability to function in a hectic work environment with occasional periods of high stress.