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Full-time
Posted 1d ago
Apply by Aug 21
~40 hrs/week
Responsibilities
The specialist will manage and resolve customer enquiries while handling the processing and dispatch of loan documentation. They are also responsible for scanning incoming documents and ensuring accuracy in a high-volume operational environment.
Requirements
Candidates should have prior experience in a product or process environment and strong customer service skills. Familiarity with lending processes is considered highly advantageous for this role.
Full job description
Customer Service Specialist – Records Management
Permanent Full time Opportunity
We currently have an opportunity for Customer Service Specialist to join our Records Management Team in Bankwest Retail Lending Operations team. Please note due to the requirement to process physical documentation, this is an office-based role in Perth CBD.
Do work that matters
The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every process that we execute has a significant impact on customer experience. The COO includes Retail Operations, Business & Institutional Operations, Market Operations and Financial Crime Operations.
See yourself in our Team
The Bankwest Retail Lending Operations team (under Retail Operations) is dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the Bankwest retail customers. Together, the Bankwest Retail Lending Operations team focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers’ needs.
Our Records Management team are located in Perth and provides operational support to Bankwest customers, with respect to the timely handling of loan documents across Credit Cards, Home Loans & Personal Loans. We play a critical role in the end to end loan process, ensuring our customers and stakeholders receive best in class service. The team have a vital role to play in service delivery by managing customer documents.
Do work that matters
Providing superior levels of internal and external customer service by responding to, managing and resolving customer and stakeholder enquiries through mailboxes.
Preparing and dispatching approved home loan contracts and card letters to customers, relevant documents to solicitors for paper based settlements,
Scanning incoming documents sent by customers and solicitors, actioning returned mail, making sure relevant documents and collateral details are correct after settlement etc.
Applying sound risk management practices by identifying and responding to business risks
Processing transactions within agreed turnaround times and consistent accuracy in a high volume environment
Working cohesively within a team environment to look at Continuous Improvement ideas that will improve the customer experience
We're interested in hearing from people who have:
Prior experience in a product or process environment or extensive customer service experience
Exposure to the lending process would be highly advantageous (but not essential)
Ability to learn and handle multiple tasks to support customers
Growth mindset with an interest and motivation to continuously learn new skills and develop your capabilities within the role.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 20/08/2026
Related keywords
Records ManagementCustomer ServiceRetail LendingLoan DocumentsCredit CardsHome LoansPersonal LoansRisk ManagementContinuous ImprovementOperationsDocument ScanningTransaction ProcessingBankwestCommonwealth Bank GroupPerth CBD
We're on a mission to become Australia's favourite digital bank. We believe that banking should be smarter, simpler and designed around our customers.
And it’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, our colleagues' ambition is matched with life balance, benefits and unique career momentum opportunities.
We say our culture is “made by us”. And we’re really proud of that.
Want to work with us? Check out the positions on offer under our "Jobs" tab.
Bankwest, a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit licence 234945.
Offices: 300 Murray St, Perth, Western Australia 6000, AU
Personal BankingCredit CardsHome Loansand other Financial ServicesFinanceBankingFinancial Services
How many Customer Service & Support jobs are open in Perth, Australia right now?
There are currently 396 open customer service & support positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Perth, Australia?
Companies currently hiring include Accor, JB Hi-Fi, Crown Resorts, Hilton, The Just Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Perth, Australia?
Yes — 90 of the 396 open customer service & support positions offer remote or hybrid work (5 remote, 85 hybrid).
How do I apply for Customer Service & Support jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.