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Lead the end-to-end implementation and onboarding of complex enterprise projects for customers across the EMEA region. Act as the primary link between customers and internal technical teams to ensure on-time, on-budget delivery and product adoption.
Requires 5+ years of experience in program/project management or customer onboarding, preferably within enterprise SaaS or PropTech. Professional fluency in both French and English is strongly preferred.
About the role
We are seeking a Program & Implementation Manager to join our growing EMEA Delivery team, reporting into the Senior Director of Client Delivery. In this role, you will program manage HqO’s most complex enterprise development projects while serving as the implementation lead for the region, onboarding new buildings and delivering new features for customers across the UK, France, and the wider EMEA region. You will be the connective tissue between our customers and our internal technical teams, driving each engagement from kickoff to launch, within scope, on time, and on budget while accelerating the customer’s time to value. This is a high-impact, customer-facing role for someone who thrives on managing detail, aligning stakeholders, and turning complex requirements into smooth, successful go-lives. Professional fluency in both French and English is strongly preferred. This position will enjoy a collaborative hybrid work model in our London or Paris office.
What you'll do
You will own the successful delivery of HqO’s most complex projects and customer go-lives across the EMEA region. In this role, you will:
What you bring
How to apply
For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
HqO is connecting real estate to the people with an asset-agnostic, cross-property suite of powerful applications.
HqO is leading the transformation of the way people experience real estate by converging data, technology, and the customer. Through its Real Estate Experience (REX) Platform—a powerful and dynamic suite of applications and services—HqO has powered over 400 million square feet at over 700 properties across 32 countries. The world’s most innovative organizations rely on HqO to drive operational excellence by maximizing and boosting tenant and employee acquisition, retention, and engagement. For more information, visit www.hqo.com.
Offices: 38 Chauncy St, Floor 12, Boston, MA 02111, US · Paris, FR · London, GB · Amsterdam, NL · 1 Pennsylvania Plaza, New York, NY 10119, US
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