Enterprise Applications Support Technician Department: Technology Full-time On-Site in Palo Alto, CA Pay Rate: 75,000 annually Up to 20% Travel Company Description: DMD Systems Recovery is on a mission to protect the pla…
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Senior Backend Platform Developer, Contact Center Systems
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$119k–$264k/yr
Senior$2.2B raised
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Mollie Stone's Markets
Meat Clerk-PT (*SF Bay Area Applicants only)
Palo Alto, California, United States · On-site
$20/hr–$24/hr
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Piazza's Fine Foods Corporate Office
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 23d ago
Apply by Nov 18
~40 hrs/week
Responsibilities
The Enterprise Applications Support Technician serves as the primary point of contact for end users, providing troubleshooting, guidance, and support for Microsoft Dynamics and related business systems. This role also manages user onboarding, documentation, and testing of new features to ensure operational efficiency and system adoption.
Requirements
The ideal candidate has experience in business application support, help desk operations, or enterprise systems, with a strong customer-service mindset. Proficiency in Microsoft Dynamics, Power Platform, and Microsoft 365 is preferred, along with excellent organizational and communication skills.
Full job description
Enterprise Applications Support Technician Department: Technology Full-time On-Site in Palo Alto, CA Pay Rate: 75,000 annually Up to 20% Travel
Company Description:
DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology. If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.
Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.
Job Summary: The Enterprise Applications Support Technician supports day-to-day use, adoption, and continuous improvement of DMD’s enterprise applications, with a primary focus on Microsoft Dynamics and related business systems. This role serves as a first point of knowledge and support for end users, helping reduce day-to-day operational dependency on the Director of Enterprise Applications by handling user questions, onboarding, testing, documentation, and support coordination. The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical guidance that helps users confidently adopt new tools and workflows.
Support operations teams as needed by providing technical escalation, issue triage, user guidance, and follow-through on application-related requests
Become a trusted source of knowledge for Dynamics applications, business workflows, system changes, known issues, and user-facing process guidance
Test new Dynamics applications, features, enhancements, and bug fixes before release to ensure they work as intended and are ready for business users
Support user adoption by preparing release notes, job aids, quick-reference guides, onboarding materials, and practical how-to documentation
Help onboard new users and teams to Dynamics by explaining workflows, access, expectations, and where to go for help
Track support issues, enhancement requests, testing feedback, and adoption blockers so the Enterprise Applications team can prioritize the right improvements
Coordinate with the Director of Enterprise Applications and technical resources when issues require deeper troubleshooting, configuration changes, or development work
IT Asset Disposition Services (ITAD) Completely. Visibility. Governance. Reuse First.®
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
1996
Headquarters
Tempe, AZ
LinkedIn followers
4,686
DMD helps organizations simplify the complex world of IT asset disposition (ITAD), by securely and responsibly managing technology assets through lifecycle services, data destruction, value recovery, and technology refresh programs.
Whether you're managing laptops across a distributed workforce, decommissioning data center infrastructure, or looking to maximize the value of retired assets, we provide a secure, transparent, and scalable process from start to finish.
We support enterprise organizations, cloud providers, Fortune 5000 companies, cloud providers, IT distributors, VARs, OEMs, managed service providers, and channel partners that need a trusted partner to handle technology assets responsibly and efficiently.
Our customers rely on us to reduce risk, recover value, improve sustainability outcomes, and gain visibility into every asset throughout its lifecycle.
If you're exploring how to securely retire technology, eliminate manual processes, improve compliance, increase recovery value, or support your ESG goals, let's talk.
We're passionate about helping organizations turn IT lifecycle disposition challenges into value recovery.
Offices: 2625 S Roosevelt St #103, Tempe, AZ 85282, US · 2216 Rutland Dr, Suite B, Austin, Texas 78758, US · 911 Industrial Ave, Palo Alto, California 94303, US
IT Asset DisposalData DestructionElectronics RecyclingData Center DecommissionIT Asset Value RecoveryITADand eWasteInformation TechnologyHardwareComputer
How many Customer Service & Support jobs are open in Palo Alto, CA right now?
There are currently 505 open customer service & support positions in Palo Alto, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Palo Alto, CA?
Companies currently hiring include Macy's, Stanford Health Care, Stanford Medicine Children's Health, Saks Fifth Avenue, Bloomingdale's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Palo Alto, CA?
Yes — 44 of the 505 open customer service & support positions offer remote or hybrid work (15 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Palo Alto, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.