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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Discount card, Annual bonus scheme, Free food and hot drinks, Generous holiday entitlement, Maternity and paternity leave, Pension
Posted 3h ago
Apply by Sep 1
~40 hrs/week
Responsibilities
You will be responsible for the daily operational management of the store, ensuring efficient service and a safe environment for customers. Additionally, you will lead and coach the team, manage performance, and handle employee relations tasks such as scheduling and disciplinary procedures.
Requirements
The ideal candidate must have previous line management experience in a fast-paced, customer-facing environment with a proven track record of delivering KPIs. You must be capable of leading store operations independently and possess strong skills in coaching and employee relations.
Full job description
What you’ll be doing:
Working closely with a small team of managers to make sure the store runs like clockwork every day.
Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Where we have close knit networks of stores and it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
Has managed employee relations issues, including performance and absence management.
Sainsbury’s company vision Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us. If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’.
We’re in the business of looking after our biggest asset. Our people. That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we’ll make it yours too. They bring the spark, the funny, the graft, the grit. And they’re literally the most important asset we have. So it’s in our interests to give the people at Sainsbury’s everything they need to feel valued, engaged and motivated, and truly able to shine. That’s where our HR colleagues have a pivotal role to play. From our ‘centre of excellence’ teams in Reward and Recruitment, through to our core teams in Change and Talent, they’re creating environments that allow our colleagues to thrive and we’re proud of their incredible ability to understand Sainsbury’s inside out.
We make good food joyful, accessible and affordable for everyone, every day.
Industry
Retail
Company size
10,001+ employees
Founded
1869
Headquarters
London
LinkedIn followers
486,547
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service.
We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu.
What’s next for Sainsbury’s?
We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
How many Customer Service & Support jobs are open in Oxford, United Kingdom right now?
There are currently 226 open customer service & support positions in Oxford, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Oxford, United Kingdom?
Companies currently hiring include Marks and Spencer, NEXT PLC, BaxterStorey, Sainsbury's, Whitbread, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Oxford, United Kingdom?
Yes — 30 of the 226 open customer service & support positions offer remote or hybrid work (1 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Oxford, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.