With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head of…
With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head of…
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Full-time
25 days holiday, Bank holidays, Company vehicle, Tools provided, Uniform provided, Phone provided
Posted 14h ago
~40 hrs/week
Responsibilities
The engineer will diagnose, maintain, and repair water softeners in residential and commercial properties while ensuring high levels of customer service. Responsibilities also include managing parts stock, completing service documentation, and maintaining the company vehicle.
Requirements
The ideal candidate is technically minded with strong fault-finding skills for both electrical and mechanical systems. Excellent communication skills and a disciplined, organized approach to independent work are essential.
Full job description
With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office.
We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties.
Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role:
Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers’ homes and businesses.
Deliver high levels of customer service.
Managing parts stock use and replenishment.
Deliver an industry leading first time fix rate.
Managing daily workload.
Completing company documentation as required, including service reports and quotes.
Ensure payment details are taken before leaving the customer’s property.
Follow company Health and Safety procedures.
Ensure company vehicle is well maintained in accordance with company policies.
Work as part of a high performing team.
Able to work independently as well as in a team.
Skills Required
Excellent customer service and communication.
Fault finding on both electrical and mechanical faults.
Attention to detail and a desire to learn new products.
Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
Well organised and disciplined.
Happy to travel customer locations
Are You:
Technically minded, looking for your next new challenge?
Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
What we Offer:
25 days holiday + bank holidays
All equipment provided including tools, uniform, a company vehicle and phone.
Ongoing training programme
Tiered structure allowing progression and future career paths.
Working as part of a high performing successful team
Employee discounts and staff incentives
Related keywords
Water SoftenerService EngineerFault FindingMechanicalElectricalMaintenanceRepairCustomer ServiceStock ManagementHealth and SafetyField ServiceTechnical Support
Monarch is a leading UK manufacturer and distributor of high quality, high performance water softeners, water conditioners, scale inhibitors, water filters and purifiers, taps and calcium filter units within the UK.
The company operates through a network of group and independent merchants, being supported by a high quality sales support team and regionalised service engineers.
The company continues to experience significant year on year growth since its formation in 1964 and estimates that 1 in every 4 of the water softeners sold in the UK is from Monarch Water.
It is calculated that there are currently nearly three quarters of a million homes and properties in the UK that enjoy the many benefits of softened water.
With the company’s water treatment products; scale prevention and filtering systems (CFU), Monarch Water is building a growing reputation within the catering and related sectors for the provisions of energy reduction, cost of service and repair due to the impacts of calcium (limescale) and the promotion of the true flavours of food, dulled by water impurity.
Members of Water Regulations Advisory Scheme (WRAS), Monarch is committed to meeting the on-going needs of the trade professional and the business is developed specifically to meet those demands - high quality products, competitive pricing, reliable delivery, specialist staff and exceptional customer service.
Monarch has been trading for over 50 years, celebrating its half century in 2014.
Monarch is a leading UK manufacturer and distributor of high quality, high performance water softeners, water conditioners, scale inhibitors, water filters and purifiers, taps and calcium filter units within the UK.
The company operates through a network of group and independent merchants, being supported by a high quality sales support team and regionalised service engineers.
The company continues to experience significant year on year growth since its formation in 1964 and estimates that 1 in every 4 of the water softeners sold in the UK is from Monarch Water.
It is calculated that there are currently nearly three quarters of a million homes and properties in the UK that enjoy the many benefits of softened water.
With the company’s water treatment products; scale prevention and filtering systems (CFU), Monarch Water is building a growing reputation within the catering and related sectors for the provisions of energy reduction, cost of service and repair due to the impacts of calcium (limescale) and the promotion of the true flavours of food, dulled by water impurity.
Members of Water Regulations Advisory Scheme (WRAS), Monarch is committed to meeting the on-going needs of the trade professional and the business is developed specifically to meet those demands - high quality products, competitive pricing, reliable delivery, specialist staff and exceptional customer service.
Monarch has been trading for over 50 years, celebrating its half century in 2014.