Customer Service & Support Jobs in Ottawa, Canada (Now Hiring) — 658 open — Page 4

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:

Enrolment Services

Position Type:

Part-Time Support

Salary Range:

$32.05-$37.16-Hourly

Scheduled Weekly Hours:

24

Anticipated Start Date:

July 06, 2026

Length of Contract:

4 Months

Posting Information

This job posting is now accepting applications from all qualified individuals.

Posting Closing Date:

July 8, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

As the first point of contact, the Enrolment Services Representative (ESR) position is an essential resource to College stakeholders and to students before and throughout their tenure at Algonquin College.

Reporting to the Manager, Enrolment Support Services the ESR provides information and assistance through multiple mediums to prospective students, current students, and alumni seeking information and/or assistance with services offered by the College in general and specifically the Registrar’s Office. In carrying out these responsibilities the incumbent collaborates with multiple departments throughout the College. They make time sensitive decisions, performs a wide variety of financial aid record keeping, academic and finance related tasks.

Additionally, the position provides information and administrative services related to registration, admissions, specific College related activities, and general College information. The primary goal is to provide, as much as information possible; a one-stop service to attract, enroll and retain students. The ESR is responsible for providing training support to all new full and part-time staff. As the first point of contact the ESR is responsible to set a positive, professional tone in all student interactions, ensuring the Algonquin College experience is held to the highest possible standard.

Due to the level of confidentiality and the sensitive nature pertaining to much of the information handled, the ESR must have extensive knowledge and experience, and adhere to rules and regulations within the Freedom of Information and Protection of Privacy Act.

 

Duties and Responsibilities:

ESRs provide a wide scope of activities associated with College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Freedom of Information and Protection of Privacy Act, Ministry for Advanced Education and Skills Development (MAESD) and College guidelines and policies.

Enrolment Services

• Program availability;

• Fee structure and payment deadlines;

• Eligibility requirements and program specific prerequisites;

• Responding to and escalating complaints accordingly;

• Assisting clients with Continuing and Online Learning (COL) registration and withdrawals;

• Add students to course waitlists;

• Action continuing education transfers;

• Request refunds (sub-ledger analysis required);

• Manual intervention with failed online registrations;

• Taking payments through a variety of methods i.e. debit, money order, online transfer, cheque (personal and certified) and credit card.

Financial Aid and Student Awards Ontario Student Assistance Program (OSAP) and assistance with OSAP application documentation

• Confirm receipt of OSAP funding through Ministry of Training and Colleges and Universities (MTCU) portal;

• Assistance with completion of OSAP application and documentation through screening, assisting, amending/updating documents/systems as required;

• Reviewing applications and verifying data for accuracy and completeness;

• Gathering appropriate information and documentation;

• Informing students of financial assistance programs available for part time and full time studies by providing detailed information on current government and institutional programs;

• Assessing and triaging client need accordingly;

• Advises students concerning loan default prevention as well as exploration of other funding options;

• Evaluating and interviewing clients to determine if there are grounds for appeals to their funding by using solid judgment based on knowledge of Ministry policies.

Other Financial Assistance

• Determining outstanding tuition and encumbrances;

• Accepting payments for program and course registrations;

• Processing  fee deferrals, confirmation of enrolments, and continuation of interest free status forms;

• Performing necessary data entry on the Genesis and MTCU systems; updating application information, amending income discrepancies;

• Resetting Personal Identification Number (PIN);

• Resolving problems related to either unusual client circumstances or school/financial aid program needs; triages and refers to Financial Aid Officer or Manager for specialized advice and documentation.

Administrative

• Creating and updating student records;

• Staying abreast of college policies and procedures;

• Entering grades;

• Resetting passwords related to student activities;

• Drafting letters for students and other third party requestors;

• Assisting clients with form completion;

• Entering data, tagging documents into Registrar’s Office database;

• Provide campus directions;

• Running required reports;

• Entering Dual Credit information;

• Creating international student profiles;

• Processing contract documents (specialty registration);

• Balancing individual daily transactions;

• Reconciling total daily transactions and preparing the daily deposit;

• Preparing cash bags;

• Administer the release of all financial assistance to students;

• Verifying client identification provided to ensure security of loans, grants and cheques;

• Checking College registration and MTCU status to ensure entitlement eligibility prior to distribution of loans, grants and/or cheques;

• Confirming fees are paid;

• Ensuring unpaid fees are deducted from loan prior to release;

• Verifying income data to confirm or adjust entitlements;

• Review and respond to  emails  in a timely manner;

• Filing documents, electronically or otherwise;

• Scan documents and upload to Laserfiche;

• Identifying and communicating opportunities for process improvement.

New Employee Orientation and Training

• Demonstrates correct methodologies, processes and procedures for new full-time and part-time staff;

• Supports onboarding of new colleagues, reinforcing Team Lead training and answering questions on process and policy.

Other related duties as assigned.

Required Qualifications:

• Minimum of two (2) year diploma in Business Administration, Office Administration, Public Administration or equivalent;

• Minimum of three (3) years experience in a high demand customer service setting; student service setting preferred.

 

Anticipated Weekly Schedule:

• 4 days per week, 6-hour shifts, eligible for flexible work arrangement with most days onsite.

This position is paid at Payband F

Vacancy is for position P22659

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:  

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.