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RUN HARGETT
Floor Manager
Orlando, Florida, United States · On-site
Mid level
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$18/hr
Part-time
Posted 2d ago
~16 hrs/week
Responsibilities
The Resident Relations Specialist acts as the primary point of contact for residents, guests, and vendors while managing office communications and documentation. They are responsible for processing lease and owner paperwork and providing high-level customer service to ensure smooth management office operations.
Requirements
The position requires a minimum of 2 years of experience in customer service, front desk, or office administration roles. Candidates should possess strong attention to detail, proficiency with office equipment, and basic knowledge of Fair Housing laws.
Role: Onsite Resident Relations Specialist - Part Time Weekends
Location: Orlando, FL
Community: VillageWalk at Lake Nona
Pay: $18.00 per hour
Job Type: Part Time
Typical Schedule: Saturday and Sunday, 12:30pm - 9pm/16 hours total, additional hour during the week depending upon demand.
Company Summary
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
Community Summary
Lake Nona, a 17-square-mile master-planned community in Orlando, Florida, developed by Tavistock Development Company, is one of the nation’s fastest-growing and most innovative communities. Located near Orlando International Airport, it serves as a hub for technology, mobility, and wellbeing, attracting global companies and talent across industries like health sciences, education, and sports performance.
Within this vibrant setting, VillageWalk offers a resort-style living experience with a unique, connected design. Its Town Center links to scenic bridges, canals, and miles of walking and biking trails. Residents enjoy a wide range of amenities, including pools, parks, sports courts, and indoor facilities such as a 24-hour fitness center and event spaces.
Combined with Lake Nona’s cultural attractions, public art, and diverse dining and entertainment options, the community offers a balanced lifestyle focused on innovation, connectivity, and leisure.
Role Summary
The Resident Relations Specialist serves as the welcoming first point of contact for residents, guests, and vendors, providing exceptional customer service while managing telephone communications, processing lease and new-owner documentation, and supporting daily management office operations.
Responsibilities
Responsible for answering the telephones Meeting and greeting incoming residents, guests, and vendors Processing leases and new owner packets Assists other employees with residents and visitors to ensure overall coverage in management office Deliver a high level of customer service
Disclaimer
This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position. Qualifications Position prefers a minimum of 2 years’ experience in customer service-related industry (i.e., retail sales, real estate sales, hospitality, etc.) Position prefer prefers a miniumum of 2 years of front desk experience and or office experience Leasing experience preferred Must be flexible to cover callouts and/or vacations during the weekdays Strong attention to detail Telephone skills Personal Computer skills, Keyboard, Copy Machine, Facsimile Basic knowledge of Fair Housing laws preferred
Physical Requirements
Ability to sit for prolonged periods at a desk and work on a computer. Ability to occasionally stand, walk, bend, or reach as needed. Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies). Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. Visual acuity to read printed materials, spreadsheets, and computer screens. Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. Ability to work in a standard office environment with moderate noise levels. Ability to work a standard schedule, with occasional extended hours as required.
RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [email protected].
Pay
$18.00 per hour (depending on education and experience)
EEO & Values Statement
RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
A New Standard in Community Management - Driven by Transparency. Powered by Technology.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
2004
Headquarters
Plano, TX
LinkedIn followers
14,569
Total funding
$100M
RealManage is a rapidly growing, innovative management services provider for community associations of all sizes and types, including homeowner associations, condominium associations, cooperatives, luxury high-rises, municipal utility districts, and large master-planned communities throughout the United States. We are honored to have been recognized on the esteemed Inc. 5000 list as one of the fastest-growing private companies in the U.S. five years in a row.
At RealManage, we pride ourselves on providing exceptional community management solutions, staffed by industry-leading experts equipped to answer any questions you may have quickly and accurately. We are committed to providing the highest transparency, visibility, and personalized service to ensure every community we manage runs smoothly.
Our comprehensive HOA and condo management services include onsite management, portfolio management, community development, maintenance services, and insurance services. Additionally, our proprietary, cloud-based technology provides users easy access to all pertinent community information anytime, anywhere, and from any device. This includes web portals, tablet apps, and smartphone apps for all community constituents, from board members to residents to service providers.
DPS # B19240
Offices: 6400 International Pkwy, Ste 1000, Plano, TX 75093, US · 1701 Novato Blvd, Suite 209, Novato, California 94947, US · 200 S Orange Ave, Ste. 1475, Orlando, Florida 32801, US · 9601 Amberglen Boulevard, Suite 150, Austin, TX 78729, US · 5523 W. Cypress Street, Suite 102, Tampa, FL 33607, US
Community Association Management (HOAs and Condos)Real EstateReal estate
How many Customer Service & Support jobs are open in Orlando, FL right now?
There are currently 3,968 open customer service & support positions in Orlando, FL listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Hilton Grand Vacations, Domino's, Starbucks, Marriott International Hotels, Inc., Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
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