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Automotive Customer Service Relations Rep ABOUT US: HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans …
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · Hybrid
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The Internal Service Advisor manages the repair process for pre-owned vehicles, including providing estimates and dispatching work to technicians. They ensure vehicles are maintained in top condition and keep management updated on progress via Google Sheets.
Candidates must have a high school diploma or GED and at least one year of experience as an automotive internal service advisor. Proficiency in Google products is required, and knowledge of Reynolds & Reynolds is preferred.
ABOUT US:
HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.
WHAT WE OFFER:
Hgreg is looking for a Automotive Customer Service Relations Rep. Our Pre-Owned inventory is growing rapidly and our dealership offers a large advertising budget to continually increase business.
Come join the Hgreg Orlando team, and be part of one of the fastest growing dealer groups in North America!
POSITION SUMMARY:
Internal Service Advisors are the backbone of our Pre-Owned Department at Hgreg Orlando. They are focused, self-starters, and possess exceptional time management skills and are outstanding communicators. They put the customer at the center of everything that we do and hit every detail. They provide proper estimates, inform every guest of their scheduled maintenance based on mileage and maintenance history, and keep our guests' vehicles in top condition.
DUTIES AND RESPONSIBILITIES:
Provide proper estimates and document any changes made to repair order
Obtain authorization from Used Car Manager or Executive Manager before performing necessary repairs
Dispatch work to appropriate technicians and set realistic and efficient completion timeline
Dispatch vehicles to body shop as needed with a 3 day turnaround time or less
Quality check work performed on vehicle
Update management on work being performed on the vehicle and notify as soon as the vehicle is ready for the frontline.
Maintain an updated Google Sheets of all vehicles that are in progress at all times
Other duties as assigned
QUALIFICATIONS AND EDUCATION
High school diploma or GED
Sitting or standing for extended periods of time
Basic knowledge of Google products (Gmail, sheets, ect.)
Strong communication skills
Bilingual is a plus
EXPERIENCE:
1 year of automotive internal service advisor experience required
Strong record of positive customer satisfaction
Basic knowledge of Google products (Gmail, Google Sheets, ect)
Reynolds & Reynolds knowledge preferred, but not necessary
WHAT WE OFFER:
401(k)
Dental insurance
Health insurance
Vision insurance
Paid Time Off
Paid Group Term Life Insurance
Paid Training to promote professional growth
Employee Assistance Program (EAP)
Supplemental Personal Accident Insurance
SCHEDULE:
8-hour shift
Weekend availability
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Sit and/or stand interchangeably throughout the day.
Sit and/or stand for long periods at a time.
Use hands, fingers and arms continually, frequently and throughout the day.
Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
Pick-up, lift and carry items that may exceed 50 pounds.
Operate and drive vehicles or equipment in a safe manner.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).
DISCLAIMER:
The position being offered is a full-time rotating schedule including evening shifts, weekends, and is incompatible with a school schedule.
Save More. Drive Happy. 🤗
Nice to meet you, we are HGreg.com! We began with an idea. We have always been a forwarding thinking company. The word on the street is: We are pretty awesome. Let’s go back to 1993. It was actually surprisingly a lot like today. Drivers needed a dealership that provided high-quality used vehicles at a fair price. They needed peace of mind and the ability to trust their vehicles. And out of that, HGreg.com was born.
Offices: 8505 NW 12th Street, Doral, Florida 33126, US · 3801 S State Road 7, West Park, Florida 33023, US · 2500 W Sample Rd, Pompano Beach, Florida 33073, US · 2510 Jetport Dr, Orlando, Florida 32809, US · 17305 S Dixie Hwy, Miami, Florida 33157, US
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