Orlando, Florida, United States · Remote OK
$22/hr–$25/hr
Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Customer Service Representative to their Corporate Synergies team. Job Summary: The …
Skills: Claims Resolution, Benefits Administration, Customer Service, Salesforce, Microsoft Office Suite
Orlando, Florida, United States · Remote OK
$22/hr–$25/hr
Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Customer Service Representative to their Corporate Synergies team. Job Summary: The …
Skills: Claims Resolution, Benefits Administration, Customer Service, Salesforce, Microsoft Office Suite
Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Skills: Computerized Scheduling, Administrative Support, Word Processing, Spreadsheet Data, Charge Entry
Orlando, Florida, United States · On-site
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Skills: Food Service, Alcohol Beverage Service, Customer Service, MICROS System, Table Setting
Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Skills: Drink Preparation, Guest Service, Cash Handling, Inventory Management, Bar Maintenance
Orlando, Florida, United States · On-site
Overview The Associate is responsible for completing in-store food and non-food demonstrations. Acquires and maintains knowledge of products represented. Serves, demonstrates, intercepts consumers and sells products in a…
Skills: Product Demonstration, Sales, Customer Interception, Food Safety, Inventory Management
Orlando, Florida, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: Leasing, Rent Collection, Customer Service, Lead Management Software, Fair Housing Compliance
Orlando, Florida, United States · On-site
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Skills: Customer Service, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
Orlando, Florida, United States · On-site
Conrad Orlando is where bespoke luxury meets sun-kissed adventures. Join us in creating a legacy as a Pool Attendant! Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando…
Skills: Hospitality, Customer Service, Integrity, Leadership, Teamwork
Orlando, Florida, United States · On-site
Now is the time to join the SoDo Smiles Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable exper…
Skills: Patient Care, Sterilization, Radiography, Intra-oral Photography, Patient Charting
Orlando, Florida, United States · On-site
Position Summary Department: Orlando Health Medical Group - SSH Surgical Group Status: Full-Time | 40 hours per week Shift: Monday - Friday, 8am - 5pm Title: Sr. Front Office Assistant *Address of Practice: Traveling to …
Skills: Computerized Scheduling, Administrative Functions, Word Processing, Spreadsheet Data, Charge Entry
Orlando, Florida, United States · On-site
$19/hr–$20/hr
Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by I…
Skills: Customer Service, Retail Sales, Communication, Interpersonal Skills, Visual Merchandising
Orlando, Florida, United States · Hybrid
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Skills: B2B Sales, Customer Relationship Management, Lead Generation, Account Management, Sales Presentations
Orlando, Florida, United States · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensu…
Skills: Guest Services, Check-in Process, Check-out Process, Hospitality Management, Customer Experience
Orlando, Florida, United States · On-site
Overview Do you like to work in different areas with different products? Do you enjoy learning about different aspects of a grocery store such as receiving, stocking, and product knowledge? Do you have a passion for deli…
Skills: Customer Service, Stocking, Inventory Rotation, Receiving, Communication Skills
Orlando, Florida, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Sales, Automotive Parts Knowledge, Communication, Inventory Management
Orlando, Florida, United States • Remote OK
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The representative handles claims resolution, benefits inquiries, and coverage eligibility for clients and their employees. They collaborate with carriers and clients to resolve issues within a 24-hour timeframe and maintain detailed records in Salesforce.
Requires over three years of customer service experience, specifically within the insurance industry as a carrier, broker, or vendor. Candidates must have knowledge of medical coding, billing, and benefit plan descriptions.
Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Customer Service Representative to their Corporate Synergies team.
Job Summary:
The Employee Benefits Customer Service Representative handles claims resolution, benefits inquiries, coverage eligibility concerns, and other related issues for our clients' administrators and employees. They work closely with clients and carriers via phone and email to resolve matters within a 24-hour timeframe.
Essential Functions:
• Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution, patient advocacy, and pre-certifications.
• Educate client employees on optimal benefit utilization and provide guidance on cost-effective plan options.
• Maintain detailed records of client interactions, entering data into Salesforce and generating client analysis reports as necessary.
• Use Salesforce to gather client information and enhance service quality.
• Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
• Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy.
• Offer expertise on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions to clients.
• Act as a primary resource within the team, delivering exceptional customer service and support in resolving insurance and benefit-related issues.
• Address member eligibility inquiries, enrollment entry and confirmation of coverage.
Competencies & Qualifications:
• Exceptional verbal and written communication abilities.
• Outstanding organizational and multi-tasking capabilities.
• Strong problem-solving skills.
• Skilled at taking initiative, prioritizing tasks, and meeting tight deadlines.
• Proficiency in Spanish (both written and spoken) is a plus.
• Collaborative team member.
• Adaptable and detail-oriented.
• Proficient in Microsoft Office Suite.
Education & Experience:
• Three plus years’ experience working in customer service/call center environment.
• Experience with an insurance industry carrier, broker, or insurance related vendor.
• Knowledge of eligibility claims, medical coding and billing, etc.
• Knowledge of benefit summaries and Benefit Plan Descriptions.
This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees.
Disclaimer:
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO):
FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
We Protect What Matters Most To You
Foundation Risk Partners is one of the fastest growing insurance brokerage and consulting firms in the United States. Through acquisition and organic growth, we continue to expand throughout all regions with a specific growth strategy that ensures a complementary mix of industry expertise, coverage, specialized services, location, values and cultural fit. The team at Foundation Risk Partners is driven to seek new levels of success for our partners, while providing superior results for our clients.
Offices: 780 W Granada Blvd, Ormond Beach, Florida 32174, US
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