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Full-time
bachelor degree
Posted 13d ago
~40 hrs/week
Responsibilities
The Account Manager is responsible for maintaining and growing assigned client portfolios by managing project deliverables and supporting strategic client relationships. They act as the primary point of contact, ensuring projects are executed efficiently while meeting financial and quality standards.
Requirements
Candidates must hold a Bachelor's degree and possess at least 2 years of experience in account coordination or a similar role within the experiential marketing industry. Strong operational, communication, and organizational skills are required to manage multiple client accounts and meet strict deadlines.
Full job description
Experience Without Limits Come shape the future of brand experience.
At Jack Morton, we design and buildhead-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clientsunlock the full value of experiences by turning bold ideas into meaningful connections.
That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.
This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.
Experience without limits—in your work, your growth, and your impact.
SUMMARY
An Account Manager is responsible for maintaining and growing assigned Impact XM clients as it relates to their Experiential Marketing portfolios. An Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and drives the tactical aspects of all project deliverables. The Account Manager takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned. The duties and responsibilities as outlined in this Job Description may be changed from time to time by Impact XM, as it deems necessary, without further notice to the Employee.
Implementation:
Support the management of your assigned clients Experiential Marketing portfolio
Serve as the primary point of contact with Impact XM clients contact on project deliverables
Engage Global Estimating when required and support estimating efforts where appropriate
Prepare written correspondence and proposals
Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
Possess strong operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively
Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
Observe deadlines, prioritize workload and operate under limited time constraints
Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
Act as liaison between clients, agencies, appropriate 3rd parties and all Impact XM departments
Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
Account Management:
Able to manage multiple mid-size clients (each $250K - $500K annual revenue)
Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
Recognize and support development of new business opportunities with existing clients
Build and maintain relationships with the clients that we support
Elevate new prospect opportunities to sales leadership
Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
Actively participate in internal brainstorming sessions by offering ideas on project deliverables
Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
Clearly represent their client’s needs, while guiding internal teams with their knowledge and insights of the client and the client’s business throughout the project life cycle, from concept development through delivery and final billing
Manage all account related needs including, but not limited to:
Inventories
Show site expectations
Quality assurance
Estimating, proposals & invoicing
Travel approximately 20% of the time, supporting client deliverables
Financial Responsibility / Management:
Maintain and update project information, including financial within Impact XM systems
Demonstrate project and meeting fiscal responsibility
Monitor and ensure consistent delivery of ≥40% gross margin on average
Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects
Ensure all costs/ items are accounted for within Impact XM systems, client quotes, proposals and invoices
Review all invoice drafts for accuracy prior to billing
Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion
Contribute to regular business review reports with Account Director
Leadership
Train and develop individual skill set, expanding client services, business and marketing expertise
Resolve problems / conflicts within team within reason
Complete all work with some supervision and direction
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to the prohibited grounds of the human rights legislation.)
Desired Characteristics:
Passionate about working with people and be customer-centric
Experience in the face-to-face experiential marketing or a creative solutions based agency
Thrives in an entrepreneurial and independent environment
Is impervious to limits or roadblocks
Embodies flexibility, open-mindedness and receptivity
Actively works out solutions
Identifies something valuable in being part of a team and ability to effectively collaborate
Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
Ability to develop excellent rapport with existing and prospective clients
Demonstrates a good “business sense”
Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines
Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Coordinator or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.
Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.
#LI-HYBRID
Requisition #: 2110
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
JOB SCAM ALERT
We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address “@jackmorton.com” or “@jackmorton.co.uk” or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.
If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.
Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.
We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.
We’re a global agency focused on building experience brands. We’re best known for event & experiential marketing, integrated campaigns, digital & content marketing, sponsorship marketing and employee engagement. We also have special expertise with experiential technology, trade shows & exhibits, healthcare experiences and broadcast design. Yep, we’re multi-channel, multi-discipline and just plain multi-talented. Jack Morton is part of the Interpublic Group of Companies, Inc. (NYSE: IPG).
Follow us on:
• Instagram: https://www.instagram.com/jackmorton/
• Facebook: http://www.facebook.com/jackmortonworldwide
• Twitter: http://twitter.com/jackmorton
Culture & careers:
http://www.jackmorton.com/culture-careers
Offices: 33 Arch Street, STE 1400 - 14th Floor, Boston, Massachusetts 02110, US · 909 Third Avenue, 8th Floor, New York, NY 10022, US · Foundry Building 4th Floor 77 Fulham Palace Road, London W6 8AF, UK 8AF, GB · Royal Naval House, 32 Grosvenor St, The Rocks, Sydney , Australia NSW 2000, AU · 222 Merchandise Mart Suite 500, Chicago, Illinois 60654 , US
brand experienceexperiential marketingbrand strategydigital and socialsponsorshipconsumer engagementevent marketingshopper and retailproduct launchemployee engagement
How many Customer Service & Support jobs are open in Oakville, Canada right now?
There are currently 397 open customer service & support positions in Oakville, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Oakville, Canada?
Companies currently hiring include Loblaw Companies Limited, Walmart, Global Elite Consultants, Starbucks, FCT, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Oakville, Canada?
Yes — 96 of the 397 open customer service & support positions offer remote or hybrid work (52 remote, 44 hybrid).
How do I apply for Customer Service & Support jobs in Oakville, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.