Northbrook, Illinois, United States · Remote OK
$113k–$169k/yr
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your…
Skills: Microsoft Dynamics 365 CE, Customer Service, Sales, Omnichannel, Power Platform
Northbrook, Illinois, United States · On-site
Pay $17.00/hour Part-time shifts available: Weekdays: 7:00am-3:00pm and 3:00pm-11:00pm Weekends: 11:00pm- 7:00am At Inspirations of Northbrook, we are dedicated to enriching the lives of our residents through compassiona…
Skills: Resident Care, Activities Of Daily Living, Personal Hygiene Assistance, Mobility Assistance, Safe Transfer Techniques
Northbrook, Illinois, United States · On-site
Pay $15.40/hour This is a part-time position - No late nights! At Inspirations of Northbrook, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking ind…
Skills: Customer Service, Interpersonal Skills, Food Service, Dining Room Service, Communication
Northbrook, Illinois, United States · On-site
Pay $17.00/hour Schedule requires some weekends. At Inspirations of Northbrook, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who s…
Skills: Activity Programming, Resident Care, Interpersonal Skills, Communication, Documentation
Northbrook, Illinois, United States · On-site
$20/hr–$26/hr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Residential Sales, Pest Control Consulting, Customer Service, CRM Software, Home Inspection
Northbrook, Illinois, United States · On-site
$45k–$60k/yr
Job Description Bornquist, one of the premier Manufacturer’s Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC, and Plu…
Skills: Customer Service, Order Entry, Technical Troubleshooting, Microsoft Office Suite, CRM Software
Northbrook, Illinois, United States · On-site
$17/hr–$26/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Northbrook, Illinois, United States · On-site
Overview Come shape the future of the outdoors. REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When yo…
Skills: Customer service, Sales, Merchandising, Communication, Relationship building
Northbrook, Illinois, United States · On-site
$50k–$60k/yr
Benefits: Health insurance Opportunity for advancement Paid time off Training & development 401(k) Bonus based on performance Competitive salary Flexible schedule ABOUT OUR AGENCY: I began my State Farm agency career in …
Skills: Communication, Interpersonal skills, Detail-oriented, Multitasking, Customer service
Northbrook, Illinois, United States · On-site
Famous Supply is looking for a Part Time Counter/Warehouse Associate at our Northbrook, IL location. To excel in this role, strong communication and computer skills are essential. The associate will be engaged in various…
Skills: Communication, Computer Skills, Material Handling, Inventory Management, RF Scanning
Northbrook, Illinois, United States · On-site
$10/hr–$30/hr
Salary Range $10.00 - $30.00* Job Description: WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit …
Skills: Elevated Selling, Customer Service, Styling, Brand Knowledge, Wardrobing
Northbrook, Illinois, United States · On-site
$10/hr–$30/hr
Salary Range $10.00 - $30.00* Job Description: WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit …
Skills: Elevated Selling, Customer Service, Styling, Brand Knowledge, Wardrobing
Northbrook, Illinois, United States · On-site
$15/hr–$21/hr
Salary Range $15.00 - $21.00* Job Description: WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit …
Skills: Customer Service, Sales Volume Building, Client Relationship Management, Merchandising, Digital Selling Tools
Northbrook, Illinois, United States · On-site
Hy-Tek Intralogistics Job Description Job Title: Automation Support Engineer Department: Client Support Services Supervisor: Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Enginee…
Skills: System Troubleshooting, Mechanical Troubleshooting, Electrical Troubleshooting, Programming Troubleshooting, Planned Maintenance
Northbrook, Illinois, United States · On-site
$15/hr–$18/hr
15.75 - 18.00 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest gr…
Skills: Customer Service, Club Fitting, Retail Sales, Product Knowledge, Interpersonal Communication
Northbrook, Illinois, United States · On-site
$15/hr–$18/hr
15.75 - 18.00 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest gr…
Skills: Club Repair, Re-gripping, Re-shafting, Loft and Lie Adjustment, Customer Service
Northbrook, Illinois, United States · On-site
$17/hr–$18/hr
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer …
Skills: Customer Service, Patient Admitting, Insurance Verification, Medical Necessity Screening, Medical Record Number Assignment
Northbrook, Illinois, United States · On-site
$15/hr–$18/hr
15.75 - 18.00 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest gr…
Skills: Customer Service, Retail Sales, Interpersonal Communication, Microsoft Office Suite, Merchandising
Northbrook, Illinois, United States · On-site
$15/hr–$18/hr
15.75 - 18.00 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest gr…
Skills: Customer Service, Inventory Management, Merchandising, Order Fulfillment, Microsoft Office Suite
Northbrook, Illinois, United States · On-site
$15/hr–$18/hr
15.75 - 18.00 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest gr…
Skills: Customer Service, Cash Handling, Interpersonal Communication, Microsoft Office Suite, Organization
Northbrook, Illinois, United States • Remote OK
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The consultant will lead requirements discovery workshops and translate business needs into scalable Dynamics 365 CE configurations. They will also support post-go-live stabilization, user adoption, and continuous improvement of CRM processes across multiple business units.
Candidates must have a bachelor's degree and at least 6 years of hands-on experience as a Dynamics 365 CE Functional Consultant. Strong proficiency in Dynamics 365 Customer Service, Sales, and the Microsoft Power Platform is required.
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
Position Overview
IDEX Corporation is seeking a Senior Microsoft Dynamics 365 Customer Engagement (CE) Functional Consultant to support the continued rollout, stabilization, and optimization of our enterprise CRM platform across multiple business units. This role requires approximately 10–20% travel for onsite workshops, stakeholder meetings, and key project milestones as needed.
This role is a critical contributor to IDEX’s Commercial Excellence and digital transformation initiatives, partnering closely with Sales, Customer Service, Marketing, Operations, and Corporate IT to deliver scalable, high-quality CRM solutions.
The ideal candidate brings deep hands-on experience with Dynamics 365 Customer Service (including Omnichannel) and Sales lead and opportunity management, along with strong technical aptitude to collaborate effectively with architects, developers, and implementation partners. This individual will play a key role across post-go-live optimization, new feature delivery, integrations, and user adoption.
Key Responsibilities
Functional Design & Delivery
Lead requirements discovery workshops with business stakeholders to gather, analyze, and document:
Business processes
Functional requirements
User stories and acceptance criteria
Translate business needs into fit-for-purpose Dynamics 365 CE configurations, prioritizing out-of-the-box capabilities
Develop and maintain solution design documentation, process maps, and functional specifications aligned with Microsoft FastTrack Success by Design principles
Configure and optimize:
Entities, forms, views, dashboards
Business rules, workflows, and Power Automate flows
Support data modeling, migration mapping, and integration specifications with marketing platforms, ERP systems, Power BI, and other enterprise solutions
Collaborate closely with developers, architects, and testers throughout SIT, UAT, and release validation
Customer Service & Omnichannel Enablement
Serve as a functional SME for Dynamics 365 Customer Service and Omnichannel, including:
Case management, queues, routing rules, and SLAs
Email-to-Case and Activity Monitor
Operating hours, after-hours behavior, and exception handling
Support post-go-live stabilization and continuous improvement of service processes
Partner with support leadership to improve agent experience, monitoring, and reporting
Sales & Lead Management
Configure and enhance lead intake, qualification, deduplication, and conversion processes
Support Sales workflows including:
Opportunity management
Activity tracking and reminders
Pipeline visibility and reporting
Align Sales and Customer Service processes to support a connected end-to-end customer lifecycle
Business Engagement & Platform Governance
Serve as a trusted advisor to business unit stakeholders across Sales, Service, Marketing, and Operations
Participate in phased rollouts, MVP releases, and post-go-live optimization initiatives
Provide user training, adoption materials, and best-practice guidance to regional champions
Drive adherence to IDEX CRM governance standards, including:
Naming conventions
ALM and environment strategy
Data governance and security policies
Agile Delivery & DevOps
Contribute to Azure DevOps backlogs by:
Writing high-quality user stories and acceptance criteria
Supporting backlog grooming, sprint planning, and reviews
Act as a bridge between Corporate IT, business stakeholders, and implementation partners
Support controlled releases and regression testing across environments
Continuous Improvement & Innovation
Work with Product Owners and Architects to shape roadmap features and enhancement requests
Support Power Platform maturity, including Copilot and AI Builder enablement where applicable
Ensure solutions align with IDEX Information Security, Compliance, and Change Management standards
Required Qualifications
Bachelor’s degree in Business Administration, Information Systems, or related field
6+ years of hands-on experience as a Dynamics 365 CE Functional Consultant
Strong functional experience with:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Dynamics 365 Sales (Lead and Opportunity Management)
Solid understanding of the Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Proven ability to elicit requirements, perform fit/gap analysis, and produce high-quality functional documentation
Experience working in Agile/Scrum or Hybrid delivery models
Excellent communication skills and experience working across enterprise, multi-BU teams
Preferred Qualifications
Microsoft certifications (preferred):
Dynamics 365 Functional Consultant (Sales or Customer Service)
Power Platform Solution Architect Expert
Customer Insights – Data or Journeys
Experience supporting multi-business-unit and multi-region CRM platforms
Familiarity integrating Dynamics 365 with ERP or external platforms (e.g., JD Edwards, SAP, )
Experience with post-go-live stabilization and continuous improvement programs
Knowledge of manufacturing, distribution, or aftermarket service business models
Key Competencies
Business Process Mapping & Optimization
Solution Design & Configuration
Omnichannel & Case Management Expertise
Data Quality & Governance
Agile Delivery & Backlog Management
Change Management & User Enablement
Cross-Functional Collaboration
Department: Corporate IT – Customer Experience Applications
Location: Fully Remote (North America) with light travel requirements (approximately 10–20%)
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.Artificial intelligence is not used to screen, assess or select applicants.With about 9,000 employees across the globe, IDEX (NYSE: IEX) designs and manufactures products that are vital to the advances of modern life and help IDEX live its purpose – Trusted Solutions, Improving Lives. From satellite communications to water systems, from medical diagnostic components to emergency rescue tools and more, we collaborate with customers in the most critical industries to develop solutions that make the world better today and into the future. Founded in 1988, IDEX now includes more than 50 dynamic businesses around the world and manufacturing operations in more than 20 countries.
Offices: 3100 Sanders Rd, Suite 301, Northbrook, Illinois 60062, US
There are currently 267 open customer service & support positions in Northbrook, IL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Saks Fifth Avenue, Life Time Inc., Lowe's Companies, Inc., J. Blanton Plumbing, Starbucks, among others. Browse the listings above to see every active employer.
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