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Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
Manage self-pay account balances, patient billing inquiries, and supervise key account processes including accounts receivable and refunds. Lead the onboarding, training, and workload monitoring of Patient Account Representatives to ensure operational efficiency.
Requirements
Requires a high school diploma and a minimum of 3 years of medical billing and customer service experience. Proficiency with EHR systems like Epic and Microsoft Excel is preferred, along with prior lead experience.
Full job description
Description
SperoMD is seeking a detail-oriented and customer-focused Patient Account Representative to join our team. In this role, you will manage self-pay account balances, post patient payments, and serve as the primary point of contact for patient billing inquiries. You’ll work closely with internal teams—including billing and coding—to resolve account issues and ensure timely communication and resolution for our patients. This position will be on-site at our Northbrook home office.
ESSENTIAL JOB FUNCTIONS:
Serve as a subject matter expert in all Patient Account Representative responsibilities.
Supervise key account processes including accounts receivable, patient dismissals, collections transfers, refunds, and overpayment reconciliations.
Collaborate with practice staff to ensure the accuracy of patient account data.
Assign and monitor workload of Patient Account Representatives to ensure timely and accurate task completion.
Identify and resolve operational issues; implement procedural improvements as needed.
Assist in the recruitment process; lead onboarding and orientation for new hires.
Deliver initial and ongoing training; maintain current knowledge of industry and system updates to ensure the team is properly supported.
Maintain up-to-date training and reference materials for the team.
Reconcile daily credit card transactions for all clients and report discrepancies to the Patient Account and Credentialing Manager.
Perform all job functions of Patient Account Representative as outlined in the Patient Account Representatives job description
Provide coverage for Patient Account Representatives as needed.
Communicate regularly with the Patient Account and Credentialing Manager regarding operational updates and team performance.
Promote and model SperoMD Core Values and support team adherence through coaching and guidance.
Performs other duties as assigned.
Requirements
MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education, Knowledge, Skills & Abilities:
High school diploma or equivalent required
Experience with Epic or other electronic health record (EHR) systems preferred
Knowledge and level of comfort with Microsoft Excel preferred
Google Suite experience preferred
Strong written and verbal communication skills and high level of organizational skills required
Experience:
Minimum of 3 years of medical billing experience required
Prior lead experience preferred.
3 years of related customer service experience
PHYSICAL/ENVIRONMENTAL DEMANDS:
The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Ability to sit, stand, and walk as needed
Frequent use of computer and telephone equipment
Typing and general computer work required
CORE VALUES
Trust. We are committed to integrity without compromise
Be gently honest with all your customers – coworkers, patients, physicians, management
Provide realistic expectations
Keep your word, your commitments
Protect the privacy of patients, parents and coworkers
Partnership. We work as a team toward our shared purpose
Demonstrate commitment to the partnership and its shared purpose
Collaborate with your coworkers and other customers; offer to help
Communicate information fully
Maintain a positive outlook
In conflict, work toward the goal of resolution rather than winning
Excellence. We strive to exceed expectations in everything we do
Strive to continually meet PCMH standards
Consistently go the extra mile
Take action to fix problems and to prevent repeat problems
Consistently speak and behave in a friendly, helpful manner to all customers
Compassion. We are dedicated to serving others and fostering healthy relationships.
Listen
Acknowledge and demonstrate sensitivity to the feelings and needs of others
When someone is upset, put yourself in their shoes and give the benefit of the doubt when you can
Respect. We treat all with dignity and embrace diversity
Listen and pay attention when others are speaking
Be polite
Take action to protect another’s dignity
Demonstrate openness to another’s point of view
Related keywords
Medical BillingEpicEHRAccounts ReceivablePatient AccountsCollectionsRefundsOverpayment ReconciliationGoogle SuiteMicrosoft ExcelHealthcare AdministrationPatient BillingOnboardingCustomer ServiceNorthbrook
We're a physician-owned full service revenue cycle management company who can help you optimize your financial health.
Industry
Hospitals and Health Care
Company size
11-50 employees
Headquarters
Northbrook, Illinois
LinkedIn followers
916
SperoMD is a physician-owned medical billing and practice management company, designed to maximize financial performance for other physician practices.
With deep practice management insight, SperoMD surpasses the industry standards for all key billing indicators and revenue cycle metrics, and partners with practice leadership to manage their complete front- to back-end billing needs and improve their revenue cycle performance.
Contact us: [email protected]; Phone: (224)-330-6311
Offices: 2375 Waterview Dr, Suite SM100, Northbrook, Illinois 60062, US
Revenue Cycle ManagementElectronic Health RecordsMedical BillingEPICMedical CodingCredentialingReportingComplianceTrainingConsulting
How many Healthcare jobs are open in Northbrook, IL right now?
There are currently 132 open healthcare positions in Northbrook, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Northbrook, IL?
Companies currently hiring include Covenant Living Communities and Services, CovenantCare At Home, Astellas Pharma, CVS Health, USA Vein Clinics, Vascular, Fibroid and Oncology Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Northbrook, IL?
Yes — 24 of the 132 open healthcare positions offer remote or hybrid work (5 remote, 19 hybrid).
How do I apply for Healthcare jobs in Northbrook, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.