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$15/hr–$23/hr
Full-time
Posted 37d ago
~40 hrs/week
Responsibilities
Security Officers are responsible for ensuring the safety and security of guests, team members, and company assets through patrolling and monitoring. They act as first responders during emergencies and perform various security-related duties including incident reporting and conflict resolution.
Requirements
Candidates must have at least one year of experience in security, customer service, or a related role. Strong communication and problem-solving skills are required, along with the ability to complete the company Security Officer Academy.
Full job description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Security Officers are responsible for ensuring the safety and security of guests, team members, and company assets. Duties include but not limited to patrolling property, monitoring security systems, responding to emergencies, and delivering excellent guest service in a professional and courteous manner. Unarmed Security Officers carry and may utilize non-lethal weapons and defensive equipment which requires completion of company training, qualifications and passing all related examinations.
(including but not limited to)
Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle.
Monitor alarm systems, surveillance cameras, access control systems and other security equipment.
Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner.
Respond to physical threats. altercations, or aggressive behavior.
When necessary, engage in self-defense, and defensive tactics (including take downs, handcuffing, restraining, or subduing an assailant).
Utilize de-escalation and conflict resolution techniques to minimize the need for force.
Act as a first responder during emergencies (medical, fire, criminal, natural disasters).
Perform gaming drops and transactions, including carrying and transporting drop boxes and chip carriers. (min weight approx. 3 lbs to max weight 50 lbs)
Write detailed and accurate incident reports on accidents, property damage, theft, or unusual occurrences.
Serve as dispatcher to relay information, messages, or emergencies by phone or radio.
Administer first aid/CPR/AED and Narcan and follow medical emergency protocols.
Secure and preserve incident scenes, conduct evacuation procedures, and summon emergency responders when appropriate.
Attend and successfully pass all recurring mandatory training (legal, defensive tactics, CPR/AED, drills, etc).
Maintain proficiency with assigned equipment and communication devices.
Respond to all emergencies, including fires, medical incidents, and criminal activity.
Observe, report, and take appropriate action on suspicious or criminal activity.
Perform other job-related duties as assigned.
Qualifications
Required:
Minimum 1 year of experience in security, customer service, or related role.
Strong communication, observation, and problem-solving skills.
Ability to successfully complete company Security Officer Academy.
Proof of eligibility to work in the United States.
Ability to operate vehicles, radios, and security equipment.
Preferred:
Previous security, law enforcement, or military background.
Experience in resort, casino, or hospitality security environments.
Physical Requirements
(consistent with ADA and industry standards)
Lifting/Carrying: Regularly up to 30 lbs.; occasionally up to 50 lbs.
Push/Pull: Must be able to push or pull carts or equipment weighing up to 200 lbs. or rolling load (force required approximately 25-40 lbs. depending on surface and incline).
Dragging: Ability to drag or assist an unconscious person in an emergency.
Standing/Walking: Prolonged periods (up to 5+ hours per shift).
Running/Climbing: Must be able to run short distances and climb multiple flights of stairs.
Movement: Frequent bending, kneeling, crouching, crawling, reaching, and stooping.
Vision/Hearing: Normal color, distance, and peripheral vision; adequate hearing for alarms, radios, and communication.
Speech: Clear verbal communication required.
Driving: Must safely operate company vehicles.
Typing/Reports: Ability to type and complete written and digital reports accurately.
Work Environment
Indoor and outdoor assignments in varying weather conditions.
May involve high-noise, high-traffic, or crowded environments.
Must remain calm and professional in stressful or emergency situations.
Must demonstrate safe ergonomics when lifting, carrying, or pushing/pulling objects, including cartsused for drop and transport operations.
Knowledge, Skills & Abilities
Proficiency in defensive tactics, handcuffing, and de-escalation techniques.
Effectively communicate and interact with a diverse range of individuals and groups, including customers, employees, law enforcement and the public.
Ability to operate vehicles, radios, and security equipment.
Computer literacy to complete reports and access security systems.
Ability to direct and participate in evacuation and emergency procedures.
Capacity to restrain or subdue individuals when necessary.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Compensation: USD 15.50 - USD 23.25 - hourly
Related keywords
SecurityCasinoHospitalitySurveillancePatrolEmergency responseFirst aidCPRAEDNarcanDe-escalationConflict resolutionIncident reportingDefensive tacticsAccess controlAlarm systems
Boyd operates 28 gaming entertainment properties in NV, IL, IN, IA, KS, LA, MS, MO, OH, & PA.
Industry
Gambling Facilities and Casinos
Company size
10,001+ employees
Founded
1975
Headquarters
Las Vegas, Nevada
LinkedIn followers
75,089
Total funding
$2.6B
Founded in 1975 in Las Vegas, Boyd Gaming Corporation (NYSE: BYD) is one of America’s largest and most respected casino entertainment companies. We operate 27 gaming entertainment properties in 11 states, manage a tribal casino in northern California, and own and operate Boyd Interactive, a B2B and B2C online casino gaming business. We have a long and established track record of creating substantial value for our shareholders through our diversified business portfolio, successful growth investments, and ongoing program to return capital to our shareholders.
Realizing the essential role our team members play in our success, Boyd is committed to being an employer of choice – creating a unique workplace culture where our 16,000 team members feel welcome, valued and respected. As a result, we have one of the longest-tenured workforces in our industry, with team members averaging nearly 8 years of service with Boyd on a Companywide basis.
We also recognize that our success is built upon thriving communities, and we are deeply committed to investing in the well-being of the communities we call home. Through a Companywide initiative called Caring the Boyd Way, Boyd strives to reduce our impact on the environment; enhance the lives of our team members and guests; provide financial support to non-profit organizations serving our communities; and uphold good corporate governance.
We are proud to have been recognized as an industry leader by numerous national publications, including Time magazine’s “America’s Best Companies” and Newsweek’s “America’s Most Responsible Companies,” “Most Trustworthy Companies in America” and “America’s Most Charitable Companies.” Building on our 51-year legacy, we look forward to further success and growth in the years ahead, as we continue to create shareholder value while positively impacting our stakeholders and the communities we call home.
Offices: 6465 S Rainbow Blvd, Las Vegas, Nevada 89118, US · 7300 N Aliante Pkwy, North Las Vegas, Nevada 89084, US · 920 N Boulder Hwy, Henderson, Nevada 89011, US · 12 E Ogden Ave, Las Vegas, Nevada 89101, US · 2121 E Craig Rd, North Las Vegas, Nevada 89030, US
How many Customer Service & Support jobs are open in Norfolk, VA right now?
There are currently 957 open customer service & support positions in Norfolk, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Norfolk, VA?
Companies currently hiring include Sentara Health, Allied Universal, Dollar Tree Stores, Commonwealth Lodging Management, LLC, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Norfolk, VA?
Yes — 43 of the 957 open customer service & support positions offer remote or hybrid work (20 remote, 23 hybrid).
How do I apply for Customer Service & Support jobs in Norfolk, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.