Provide VIP Support, handle Incidents and Service Requests and near desk support; Primary focus shall be for the Executive Leadership Team (ELT) members based in Paris. Make sure that all Executives get the best experien…
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Full-time
Posted 20h ago
~40 hrs/week
Responsibilities
Provide dedicated IT support to the Executive Leadership Team, including managing incidents, service requests, and special events. Oversee meeting room technology, manage ELT-related tickets, and report on quality KPIs while managing the team budget.
Requirements
Requires extensive experience in Windows desktop support, VIP support, and proficiency with Microsoft enterprise tools and mobile device management. Candidates must possess strong analytical, communication, and problem-solving skills to effectively manage executive expectations and SLAs.
Full job description
Provide VIP Support, handle Incidents and Service Requests and near desk support;
Primary focus shall be for the Executive Leadership Team (ELT) members based in Paris. Make sure that all Executives get the best experience with IT systems (meeting rooms, end points, software…)
Take immediate ownership of ELT incidents and requests and lead the solution and fulfillment in the shortest time
Be proactive for ELT team members requests
Support ELT sitting out of France or while travelling, keeping in touch directly with them and with local DSS/On-site support.
Leading and managing all VIP’s special events, that means anticipate, test, prepare and organize all VIP’s events without any errors even if the events are organized outside of the site (hotel and so on…)
Be the expert for all meeting rooms and special rooms
Manage and follow the ELT tickets to L2 and L3 teams.
Able to do the purchase Orders for Executives devices
Define and report on quality KPIs on a monthly basis
Manage the team budget
About you:
You will have a experience in Windows Desktop support, including VIP Support.
Experience in:
Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem-solving skills.
The ability to multi-task, effectively determine priorities and meet SLA’s.
Excellent communication, rapport building and internal customer service skills.
If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.
A&O IT Group As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.
This role is subject to a post-offer Background Verification in accordance with the local country legislation.
Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page.
We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.
A&O IT Group, a global leader in managed IT services, brings over 50 years of expertise and operates in over 130 countries. Our customer-centric and people-focused approach ensures that we deliver tailored, scalable solutions that meet the unique needs of businesses across various industries including retail, finance, healthcare, and hospitality.
We live by our motto, “Engage & Delight,” always striving to exceed customer expectations. Our comprehensive services range from field services with professional onsite and dispatch engineers to IT project management and deployment services covering planning, implementation, and ongoing support. We also offer IT warehousing, staging, and logistics, managing everything from desktops to large-scale printers and peripherals. Our 24/7 service desk provides proactive monitoring and seamless IT support, while our network solutions cover design, migration, and security to ensure maximum connectivity and data protection.
Additionally, A&O IT Group boasts robust cyber security consulting and testing services, with in-house experts specialising in penetration testing, vulnerability assessments, and more. Our heritage and experience, combined with our global reach, customer-centric approach, and scalability, make us a trusted partner for any IT needs.
Recognised as a top growth Managed Service Provider (MSP) and one of the London Stock Exchange’s top UK companies to Inspire, we are proud of our industry recognition.
Our proprietary software, FieldView, offers real-time visibility of our engineer scheduling and management, further enhancing our service delivery.
Find out more about a career with A&O IT Group and browse for your dream job here https://www.aoitgroup.com/about-a-and-o/careers
Offices: The Capitol Building, Oldbury, Bracknell, Berkshire RG18FZ, GB · Vanwall Road, Unit 4, SC House, Vanwall Business Park, Maidenhead, England SL6 4UW, GB · 6 Rue du Jura, 94150 Rungis, Paris, FR · Innovationspark am Beckerturm, Kaiserstrasse, 170-174, D-66386, St. Ingbert, DE · Energigatan 17K, 434 37, Kungsbacka, SE
Hardware Support & MaintenanceService DeskIMACBreakfixMDRRed TeamingVulnerability TestingDeploymentIT AuditsIT Engineers
How many Customer Service & Support jobs are open in Nanterre, France right now?
There are currently 86 open customer service & support positions in Nanterre, France listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Nanterre, France?
Companies currently hiring include METRO France, AXA, Ayvens, MSX International, Sup Retail, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Nanterre, France?
Yes — 27 of the 86 open customer service & support positions offer remote or hybrid work (1 remote, 26 hybrid).
How do I apply for Customer Service & Support jobs in Nanterre, France?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.