Partner Operations Manager - Managed Service Provider (MSP) Operations
Mountain View, California, United States · Remote OK
$111k–$231k/yr
Senior+
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Mountain View, California, United States · On-site
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Mountain View, California, United States · On-site
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Mountain View, California, United States · On-site
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Mountain View, California, United States · On-site
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Entry level$3.1B raised
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Mountain View, California, United States · On-site
Entry level$4.0B raised
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Mountain View, California, United States · On-site
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Mountain View, California, United States · On-site
Entry level
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Partner Operations Manager - Managed Service Provider (MSP) Operations
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$111k–$231k/yr
Full-time
bachelor degree
Employee ownership, Health insurance, 401k with matching contributions, Disability insurance, Paid-time off, Growth opportunities
Posted 15d ago
~40 hrs/week
Remote in United States
Responsibilities
The Partner Operations Manager will define and execute the operational roadmap for MSP partners, focusing on process optimization, system management, and cross-functional leadership. They will also develop analytics and reporting to measure operational efficiency and drive partner program performance.
Requirements
Candidates must have 7–10+ years of experience in partner or revenue operations within a SaaS organization, specifically working with MSPs or indirect sales models. Strong project management, analytical skills, and experience with CRM and billing systems are required.
Full job description
Job Description:
We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.
What is the opportunity?
MSP Operations Strategy
Define and execute the operational roadmap supporting the MSP partner business.
Identify opportunities to improve partner onboarding, provisioning, billing, lifecycle management, renewals, and support processes.
Develop scalable operational frameworks that reduce manual effort and improve partner experience.
Establish governance for MSP operational processes and ensure alignment across business functions.
Process Optimization
Analyze current business processes and identify opportunities for automation, standardization, and simplification.
Lead cross-functional process improvement initiatives using data-driven methodologies.
Document operational workflows, standard operating procedures, and business requirements.
Continuously monitor operational health and recommend improvements based on KPIs and partner feedback.
Systems & Business Operations
Serve as the business owner for systems supporting MSP operations, including CRM, Partner Portal, CPQ, billing platforms, PSA/RMM integrations, and partner automation tools.
Partner with Business Systems and Engineering teams to define system requirements, prioritize enhancements, and support implementations.
Lead user acceptance testing (UAT), change management, and rollout planning for operational initiatives.
Ensure data integrity across partner systems and establish operational governance.
Cross-Functional Leadership
Act as the operational liaison between Partner Sales, Customer Success, Product, Finance, Support, and Engineering.
Drive alignment across stakeholders to remove operational friction impacting partner success.
Influence priorities without direct authority while building strong collaborative relationships.
Facilitate operational readiness for new partner programs, pricing models, and product launches.
Analytics & Operational Excellence
Develop dashboards and reporting to measure operational efficiency and partner program performance.
Define and monitor KPIs such as:
Partner onboarding time
Provisioning accuracy
Time-to-first-value
Support case trends
Renewal readiness
Partner adoption metrics
Operational SLA compliance
Translate operational data into actionable recommendations for leadership.
Program Management
Lead complex operational initiatives from planning through execution.
Coordinate cross-functional project teams while managing timelines, risks, dependencies, and stakeholder communications.
Ensure initiatives deliver measurable business outcomes and operational improvements.
What will you bring to Omnissa?
Required Experience
7–10+ years of experience in Partner Operations, Revenue Operations, Business Operations, or Channel Operations within a SaaS organization.
Experience supporting or working with Managed Service Providers (MSPs), channel partners, or indirect sales models.
Demonstrated success leading operational transformation and business process optimization initiatives.
Experience translating business requirements into scalable system solutions.
Strong project and program management experience across multiple stakeholders.
Advanced analytical skills with experience using operational metrics to drive decisions.
Preferred Experience
Experience with recurring revenue and subscription business models.
Knowledge of MSP business models, recurring billing, provisioning, licensing, and partner lifecycle management.
Experience with CRM and partner management platforms such as Salesforce, PRM solutions, CPQ, or subscription billing systems.
Familiarity with PSA/RMM platforms and common MSP operational workflows.
Experience supporting integrations between business applications.
Location: Remote USA Location Type: Open to Remote or Hybrid Travel Expectations: None Education: Bachelors Degree preferred
The typical base salary for this role is between USD $111,000 – $231,000 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.
Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:
Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law.
This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.
Omnissa® is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business.
We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value.
All is made possible with the Omnissa platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across unified endpoint management (UEM), virtual desktops and apps, digital employee experience (DEX), and security and compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
Offices: 590 E Middlefield Rd, Mountain View, California 94043, US · 1155 Perimeter Center W, Atlanta, Georgia 30338, US · Parnell House, Barrack Square, Ballincollig, Cork P31 TX92, IE · 2 Donka Ushlinova Street, Garitage park, Building 3 Floor 2, Sofia, 1766 , BG · Level 5, Block 20, Keppel One Paramount No. 110, Mount Poonamallee Road Porur, Chennai, Tamil Nadu, 600116, IN
How many Customer Service & Support jobs are open in Mountain View, CA right now?
There are currently 331 open customer service & support positions in Mountain View, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mountain View, CA?
Companies currently hiring include Dallas College Foundation, Costco Wholesale, Starbucks, Albertsons Companies, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mountain View, CA?
Yes — 41 of the 331 open customer service & support positions offer remote or hybrid work (15 remote, 26 hybrid).
How do I apply for Customer Service & Support jobs in Mountain View, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.