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Full-time
high school
Posted 15d ago
~40 hrs/week
Responsibilities
Provide technical support via phone and chat to troubleshoot PC hardware, software, and CORSAIR products. Guide customers through installation and configuration while documenting interactions and escalating complex issues.
Requirements
Requires hands-on experience building and repairing desktop computers with strong knowledge of Windows and BIOS. Candidates must possess excellent communication skills and the ability to work on-site in Milpitas, CA.
Full job description
This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers.
Responsibilities
Provide technical support through inbound phone calls and live chat.
Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals.
Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software.
Guide customers through installation, configuration, compatibility, and troubleshooting steps.
Identify defective products and assist with warranty or replacement processes.
Accurately document customer interactions and troubleshooting performed.
Escalate complex or unresolved issues when necessary.
Maintain strong productivity, documentation, and customer satisfaction results.
Required Skills
Hands-on experience building, upgrading, or repairing desktop computers.
Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures.
Strong verbal and written communication skills.
Ability to explain technical information clearly to customers of all experience levels.
Strong troubleshooting, problem-solving, and multitasking abilities.
Ability to remain patient and professional during difficult customer interactions.
Ability to work on-site in Milpitas, California.
Preferred Qualifications
Previous technical support, help desk, computer repair, or customer service experience.
Familiarity with CORSAIR hardware and software.
Experience supporting customers through phone, chat, or ticketing systems.
Experience using Oracle or similar customer service and order-management systems is a plus.
Related keywords
PC HardwareCORSAIRWindowsBIOSUEFIFirmwareDriversTechnical SupportHelp DeskComputer RepairOracleCustomer ServiceMotherboardsProcessorsGraphics CardsPower Supplies
Founded in 1994, CORSAIR (NASDAQ:CRSR) is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans.
CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries.
CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops, Drop, a community-driven company that designs and curates enthusiast keyboards and peripherals, and Fanatec, a leading manufacturer of high-end sim racing hardware.
Offices: 115 N McCarthy Blvd, Milpitas, California 95035, US · 5F, No 760, Sec. 4, Bade Rd, Songshan Dist, Taipei City , Taiwan 105, TW · Suite 2602-03, 26/F, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong 0, HK · West Forest Gate, Wellington Road, Wokingham, London RG40 2AT, GB · Lüpertzender Strasse, 161, Mönchengladbach, North Rhine-Westphalia 41061, DE
Gaming SystemsConsumer ElectronicsGaming PeripheralsComputer Hardwareand PC PeripheralsHardwareManufacturingComputer
How many Customer Service & Support jobs are open in Milpitas, CA right now?
There are currently 257 open customer service & support positions in Milpitas, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Milpitas, CA?
Companies currently hiring include DICK'S Sporting Goods, Allied Universal, O'Reilly Auto Parts, Domino's, Expeditors, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Milpitas, CA?
Yes — 9 of the 257 open customer service & support positions offer remote or hybrid work (4 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Milpitas, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.