Milnerton, Western Cape, South Africa · On-site
Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all…
Skills: Workforce Planning, Scheduling, Volume Forecasting, AHT Forecasting, Headcount Modeling
Milnerton, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Recruitment, Employee On-boarding, Employee Engagement, Talent Management, Retention Management
Milnerton, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Recruitment, Employee On-boarding, Employee Engagement, Talent Management, Performance Appraisals
Milnerton, Western Cape, South Africa · On-site
JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolut…
Skills: Guest Relations, Front Desk Operations, Team Leadership, Conflict Resolution, Customer Satisfaction
Milnerton, Western Cape, South Africa · On-site
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Obtain information from insured or designated persons for t…
Skills: Claims Validation, Data Collection, Claims Investigation, Customer Management, SLA Compliance
Milnerton, Western Cape, South Africa · Hybrid
Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. Who Are We? 1Nebula is a next-generation SaaS Technology Busin…
Skills: Customer Support, Technical Troubleshooting, CRM, Ticketing Systems, Problem Solving
Milnerton, Western Cape, South Africa · On-site
Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all…
Skills: Learning Experience Design, People Management, Curriculum Development, Stakeholder Management, Budget Management
Milnerton, Western Cape, South Africa · On-site
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Obtain information from insured or designated persons for t…
Skills: Claims Processing, Data Collection, Data Analysis, Customer Management, Claims Administration
Milnerton, Western Cape, South Africa · On-site
Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all…
Skills: Analytical Skills, Attention To Detail, Change Management, Communications Skills, Interpersonal & Relationship Management
Milnerton, Western Cape, South Africa · On-site
Aldo Canal Walk We are looking for a motivated and customer-focused Assistant Store Manager to support the Store Manager in driving sales performance and delivering an exceptional in-store experience. Job description: Su…
Skills: Sales Performance, Customer Service, KPI Management, Team Leadership, Stock Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Partner with teams to create accurate staffing projections and manage workforce operations to prevent bottlenecks. Conduct detailed analysis to provide data for daily operations and long-term planning.
Requires at least 3 years of workforce planning experience, including 1 year in a contact center environment. A Grade 12 certificate is minimum, with a degree in IT or Business Management preferred.
Apply by:
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
To partner with relevant teams to attain accurate staffing projections and manage the respective workforce operations, including systems and users, identifying potential bottlenecks, conducting detailed/objective analysis so that the necessary data and information is available for on-going daily operations and planning.
Minimum:
•3 years’ workforce planning, scheduling experience with at least 1 years’ experience working in a contact centre type environment
•Practical experience conducting analysis and generating volume forecasts, AHT forecasts, and headcount models.
•Experience using workforce management tools/software
•Exposure to analysis and presenting of findings in reports, forecasts, trends, and recommendations to the team and senior management
Ideal:
•Technical understanding of Capitec Bank’s integrated systems, structure and infrastructure
• Knowledge of Capitec Bank policies, procedures and products and / or Capitec Bank Contact Centre Operations
• Client relationship principles and environment
• Understanding of process in the relevant business area
• Regulations relating to predictive diallers
• Liaising with internal stakeholders
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Join 25 million South Africans who bank smart and pay less with our affordable banking solutions.
Imagine simple, affordable banking solutions that work for you – just like it does for over 25 million South Africans. They’re banking smart, paying less and getting more value every day with us. As the country’s leading digital bank, we’re proud to have been voted the Coolest Bank by the youth in the 2024 Sunday Times GenNext Awards. With 880 branches and a team of over 16,900, we’re here to grow with you.
Offices: 5 Neutron Road, Stellenbosch, Western Cape 7600, ZA · 5 Neutron Road, Stellenbosch, Western Cape 7600, ZA
There are currently 10 open customer service & support positions in Milnerton, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Capitec, Telesure Investment Holdings (TIH), WNS, 1Nebula, FrontierCo, among others. Browse the listings above to see every active employer.
Yes — 1 of the 10 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
