Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Obtain information from insured or designated persons for t…
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Full-time
high school, professional certificate
Posted 54d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
The role involves validating insurance claims by collecting and analyzing data from various sources. It also requires managing customer requests, maintaining claim documentation, and identifying opportunities to up-sell products.
Requirements
Candidates must have a Matric/Grade 12 qualification or equivalent. Essential certifications include FAIS and Regulatory Exam 5.
Full job description
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Obtain information from insured or designated persons for the purpose of validating claims using all resources available.
Responsibilities
Customer Management (Internal)
Help manage customer by carrying out standard activities to complete the customer request.
Data Collection & Analysis
Ask questions, collect data from a variety of sources, analyse information and investigate claim.
Work Scheduling and operational compliance
Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
Administration
Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
Respond to routine requests using telephonic conversation or emails (internal and external).
Document Management
Create, organise and maintain files containing the correspondence relating to policies and matters.
Document Preparation
Prepare and manage claim documentation for customers.
Up-sell Customer Propositions
Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional
Our people are the heart and soul of our business and the ones that make us Unstoppable.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1998
Headquarters
Dainfern, Gauteng
LinkedIn followers
140,910
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
Offices: Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, Gauteng 2191, ZA · 1 Montgomery Dr, Atholton, Mount Edgecombe, Durban, Kwa-Zulu Natal 4301, ZA · Waterhouse Place, Century City, Cape Town, Western Cape 7441, ZA
Life Insurance Short Term InsuranceComparative QuotesEmployee Benefitsand Health InsuranceInsurTechInsuranceFinancial Services
How many Customer Service & Support jobs are open in Milnerton, South Africa right now?
There are currently 22 open customer service & support positions in Milnerton, South Africa listed on Clera. New openings are added daily as companies post roles.
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Are there remote or hybrid Customer Service & Support jobs in Milnerton, South Africa?
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