Milnerton, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Real time monitoring, Data analysis, Performance reporting, Schedule adherence, Intraday reporting
Milnerton, Western Cape, South Africa · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Real-time monitoring, Queue management, Intraday performance management, Schedule adherence, Workforce management
Milnerton, Western Cape, South Africa · Remote OK
Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. Who Are We? 1Nebula is a next-generation SaaS Technology Busin…
Skills: Voice Telecoms Operations, Technical Troubleshooting, Project Management, SLA Compliance, ITIL Framework
Milnerton, Western Cape, South Africa · On-site
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Develop, create, and modify general computer applications s…
Skills: RPG Programming, Software Development, Database Design, Azure, Application Maintenance
Milnerton, Western Cape, South Africa · Hybrid
Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. Who Are We? 1Nebula is a next-generation SaaS Technology Busin…
Skills: Customer Support, Technical Troubleshooting, CRM, Ticketing Systems, Problem Solving
Milnerton, Western Cape, South Africa · On-site
Overview Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot netwo…
Skills: Software Development, SDLC, Problem Solving, Time Management, Technical Documentation
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The Real Time Analyst is responsible for monitoring agent queues, tracking schedule adherence, and generating performance reports to identify trends. They will also standardize historical data collection and automate reporting processes to improve operational efficiency.
Candidates should have experience in real-time monitoring, data analysis, and reporting within a contact center environment. Proficiency in MS-Office and familiarity with ACD tools like Avaya CMS or Genesys is highly preferred.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Monitoring of agent queues and generate performance reports to identify performance trends. Collect and analyze data at regular intervals for reporting, as well as track and update any organization changes both on the client and vendor side. Monitor agents' adherence to schedule and prepare team roster in advance to ensure operational efficiency. Required to standardize mechanism for collection of historical data on call volume, shrinkage, AHT, service levels, etc., for trending, as well as automate reports to remove inefficiencies
• Real Time Monitoring, Break Management, quick thinker and quick solution provider.• Should be well versed in generating data analysis and reporting• Provide accurate and timely weekly, monthly reports• Intraday and EOD reporting and Real time management• Excellent communication skill in oral and written• Hands-on on payroll activity will be considered as addition• Ability to manage allocated tasks and perform them with little supervision• will be responsible for analyzing data to ensure accuracy• Should have understanding on core metrics i.e. SLA, ASA, answering level%, Abandoned%, etc.• Good working knowledge of computer i.e., MS-Office• Good Interpersonal skills with problem solving approach• Exposure to at least one of the voices ACD tools like Avaya CMS, Nortel, Genesys etc. (Advantages)• Demonstrated Customer Service Skills
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
Offices: New York, US · Mumbai, IN · London, GB
There are currently 6 open technology positions in Milnerton, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include 1Nebula, WNS, Games Global, Telesure Investment Holdings (TIH), among others. Browse the listings above to see every active employer.
Yes — 2 of the 6 open technology positions offer remote or hybrid work (1 remote, 1 hybrid).
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