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The Brand Insights Analyst delivers data-driven recommendations and insightful reports to customers in the fashion, lifestyle, and beauty sectors. They act as a strategic advisor, managing client relationships and collaborating with internal teams to improve data capture and product KPIs.
Candidates need a minimum of 2 years of experience in data analytics and intermediate Excel skills. Strong relationship-building abilities and the capacity to adapt to complex, changing environments are essential.
The Brand Insights Analyst has the mission to deliver insightful data to our high-service customers via the Launchmetrics products and services. Combining advanced industry knowledge (Fashion, Lifestyle & Beauty) with data, the Brand Insights Analyst will build and own customer relationships with the support of his manager, acting as a trusted partner for our customers to provide data driven recommendations and support their initiatives to drive their marketing and communication strategy.
What you’ll do:
Be an expert on platform functions and data to become a strategic advisor for clients, continuously driving value and ROI- connecting their goals to outcomes and developing relationships with multiple stakeholders and customer teams.
Ensure that direct management is up-to-date on clients documentation, reviews, reports, and risk and collaborate with direct managers to prepare regular account reviews with clients to ensure communication around priorities, reporting, data, and platform needs.
Support direct managers for day-to-day tasks linked to accounts with larger revenue while being accountable for its own accounts portfolio of smaller revenue.
Make sure to deliver customers’ reports & analysis on time and ensure that the data delivered to customers is accurate by conducting regular checks and liaising with internal teams to improve queries & data capture.
Proactively act as a timekeeper within its own team to make sure that all customers receive feedback in reasonable timing no matter the type of requests.
Act as the main customer contact for training on the Launchmetrics products, update of customers contacts lists, as well as questions on data/scope of work.
Collect customer needs and share feedback around products, new KPIs and measurement analyses to internal teams, piloting new developments alongside customers.
Identify trends and patterns in datasets to build detailed and insightful reports, utilizing quantitative and qualitative analyses to make recommendations around brand performance.
Build actionable reports to customers, acting as a thought leader to make recommendations around their brand performance.
Be an expert and evangelist of Launchmetrics’ unique measurement methodology.
Who You Are:
Minimum 1 year of experience with data analytics or with client facing roles
Intermediate Excel skills and appetite for analysis and writing data-driven insights
Strong sense of precision and accuracy
Ability to engage with a wide variety of team members at different levels
Strong relationship building and influencing skills
Demonstrate an ability to adapt to complex and changing environments
Ability to understand customers’ business challenges and needs
Demonstrates innate curiosity and enthusiasm for doing new things in new ways
Deals with issues constructively, seeking effective resolution and swift decision making
Perceptive and sensitive to the needs and motivations of others
We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!
ABOUT THE BRAND INSIGHTS TEAM
We are a team of data consultants, sharing love for data, analysis and building relationships with our customers. We help bring the data to life and make it make sense. Our mission is to empower our customers around their brand & industry performance by interpreting data to deliver insights and actionable analysis.
Intro Call
Meet & Greet
Skills Assessment
Culture Fit Interview
Leadership Interview
We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.
Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.
Connecting Strategy with Execution
Launchmetrics is the market’s first AI-powered Brand Performance Cloud, providing more than 1,700 clients with the software and data they need to connect strategy with execution. Its Brand Performance Cloud helps executives launch campaigns, amplify reach, measure ROI, and benchmark brand performance. With tools for sample management, event organization, PR monitoring, and brand performance and Voice analytics, the Launchmetrics Brand Performance Cloud enables brands to build a successful marketing strategy, all in one place.
Offices: 601 W 26th St, 19th Floor, New York, New York 10001, US · 4/F, Building 91, No. 1122 North Qinzhou Road, Shanghai, Xuhui District, CN · 2 Kingly Court, Soho, London, W1B 5PW, GB · Yanagiya-Building 3rd Floor, 1-10., Nihombashi 2-chome, Chuo-ku, Tokyo, JP · Via Santa Radegonda 11, Milan, Milan 20121, IT
There are currently 348 open customer service & support positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Buccellati, Marriott International Hotels, Inc., Radius, Four Seasons, IPERAL, among others. Browse the listings above to see every active employer.
Yes — 95 of the 348 open customer service & support positions offer remote or hybrid work (4 remote, 91 hybrid).
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