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Full-time
Posted 21d ago
~40 hrs/week
Responsibilities
Manage the end-to-end client journey to build long-term relationships and achieve sales and CRM targets. Provide expert styling advice and maintain boutique visual standards and inventory replenishment.
Requirements
Requires exceptional skills in clientele and customer relationship building. Candidates must be team players, problem-solvers, and available to work a flexible schedule including weekends and holidays.
Full job description
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: Client Advisor - Montenapoleone
Act as a brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention.
SALES & KPIs
•Sales achievement – meet individual sales target and contribute to the overall store sales objectives.
•KPIs achievement – have a clear understanding of the correlation between every step of the client experience with each associated KPI such as applying the styling to increase cross selling and average ticket.
CLIENTELING
•Client engagement – focus on development and retention of existing clients, recruitment of new and potential ones. Engage the client through every selling opportunity - walk in, private appointment, distance sales, sales in partnership.
•Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.
PRODUCT (care & knowledge)
•Product knowledge – master the know-how of every Valentino creation and convey an engaging / proper story telling around it.
•Display maintenance contribution.
OPERATIONS
•Perform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on-hold, on consignment, etc.).
•Provide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) as well as contribute to maintain up to standard the stock organization.
•Manage the store activities by leveraging on the company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App etc.).
CORE COMPETENCIES
•Sales & Performance Achievement: Ability to meet individual sales targets and contribute to overall store objectives, utilizing a clear understanding of KPIs and leveraging techniques like cross-selling and styling to drive sales growth.
•Client Engagement & Retention: Strong focus on developing and maintaining client relationships, with expertise in clienteling , recruitment of new clients, and personalized engagement across all sales channels.
•Product Knowledge & Storytelling: Deep expertise in Valentino's product range, coupled with the ability to engage clients with compelling storytelling that enhances the client experience and aligns with brand values.
•Operational Compliance & Efficiency: Proficiency in executing store operations according to guidelines, ensuring smooth execution of tasks such as stock management, after-sales assistance, and use of company tools and systems to streamline processes
•Data Management & Client Insights: Skill in collecting, managing, and utilizing client data to enrich the prospect database, enhance client engagement, and provide valuable insights that inform sales strategies and marketing efforts.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
By submitting an internal application, the employee confirms they have informed their direct supervisor and HR.
By referring a candidate, the employee confirms they personally know the individual and also confirms that the referred candidate has been informed in advance about the referral and has given their consent to the sharing of their personal data (full name, email address).
Before referring a candidate, please check the Referral Program General Guidelines and local Annex available on Valentino Place.
Maison Valentino was founded in 1960 in Rome by Valentino Garavani and Giancarlo Giammetti. An enduring symbol of crafting excellence, creativity and uniqueness, Valentino continues to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture. The Company is led by Chief Executive Officer Riccardo Bellini with Creative Director Alessandro Michele. The collections include Haute Couture, Valentino women’s and men’s ready-to-wear, Valentino Garavani Accessories, Valentino Eyewear, and Valentino Beauty by L'Oréal.
Offices: Via Filippo Turati 16/18, Milano, 20121, IT
How many Customer Service & Support jobs are open in Milan, Italy right now?
There are currently 790 open customer service & support positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Milan, Italy?
Companies currently hiring include Marriott International Hotels, Inc., Meliá Hotels International, Max Mara Fashion Group, Buccellati, Radius, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Milan, Italy?
Yes — 166 of the 790 open customer service & support positions offer remote or hybrid work (23 remote, 143 hybrid).
How do I apply for Customer Service & Support jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.