Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predict…
Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predict…
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Full-time
bachelor degree, postgraduate degree
Competitive Salary, Performance-based Incentives, Professional Development Opportunities, Flexible Work Options
Posted 9d ago
~40 hrs/week
Remote in Louisville, Kentucky, United States, Miami, Florida, United States
Responsibilities
Manage strategic relationships with key customers across multiple verticals to ensure high client satisfaction and commercial performance. Act as the primary point of contact to align Fetcherr's AI product suite with client business objectives and drive product adoption.
Requirements
Requires 10-12 years of experience in client-facing commercial roles such as account management or customer success. A bachelor's degree in Business, Economics, or a related field is required, with experience in demand-driven industries being an advantage.
Full job description
Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul.While Fetcherr initially focused on the airline industry, the company is now expanding into additional verticals, bringing its dynamic AI-driven optimization capabilities to new industries such as travel, mobility, retail, e-commerce, and beyond.
We're is seeking a highly motivated and client-focused Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:
Exceptional client satisfaction,
Commercial performance.
Alignment between Fetcherr’s product suite and each client’s business objectives.
Key Responsibilities:
Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement
Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities.
Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
Represent the client’s voice internally to influence product development and service enhancements.
Willingness to travel for client meetings, QBRs, or industry events.
Requirements
10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
Analytical thinker with the ability to derive insights from data and drive strategic conversations.
Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus.
Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries – advantage
Experience working with enterprise clients – advantage
What Fetcherr Offers:
Competitive salary and performance-based incentives.
A comprehensive benefits package, including professional development opportunities.
The opportunity to work with cutting-edge AI technology across multiple industries.
Flexible work options, including remote opportunities.
A collaborative and inclusive workplace culture.
Join Fetcherr and help shape the future of airline revenue management through innovation and partnership.
Related keywords
Deep LearningAI TechnologyLarge Market ModelLMMRevenue ManagementE-commerceTravel IndustryMobilityRetailLogisticsMarketplacesEnterprise ClientsQBRDemand ForecastingDigitization
AI-Based Decision-Making | Revolutionizing Pricing Strategies, Price and Demand Prediction
Industry
Software Development
Company size
201-500 employees
Founded
2019
Headquarters
Netanya, israel
LinkedIn followers
25,528
Total funding
$157M
Founded in 2019, Fetcherr is an AI company redefining how enterprises operate in complex markets. At the core of its platform is the Market Model - the first generative AI model purpose-built to simulate and predict full-scale market dynamics.
Unlike traditional systems that rely on static rules or historical patterns, the Market Model predicts supply, demand, competition, and external signals as a living market environment. It continuously generates forward-looking scenarios and optimizes decisions in real time across pricing, inventory, and strategic operations.
By embedding the Market Model directly into the operational layer, Fetcherr enables real-time, predictive decision intelligence across the enterprise that drive revenue growth and efficiency.
Offices: Netanya, israel 4249320, IL · 382 NE 191st St, Miami, Florida 33179, US · Koszykowa 61, Warsaw, PL · Regus Equal Park 28 Wielicka Street, Krakov, PL · 330 N Wabash Ave, Chicago, Illinois 60611, US
Information TechnologyAir TransportationArtificial IntelligenceArtificial Intelligence (AI)Machine LearningTravel
How many Customer Service & Support jobs are open in Miami, FL right now?
There are currently 3,199 open customer service & support positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Miami, FL?
Companies currently hiring include University of Miami Health System, Starbucks, CVS Health, Allied Universal, Miami Children's Health System, among others. Browse the listings above to see every active employer.
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