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Full-time
Competitive compensation package
Posted 1d ago
~40 hrs/week
Responsibilities
The Guest Service Agent is responsible for welcoming guests, processing baggage, and providing information regarding ticketing and local transportation. They must also ensure station safety, maintain a clean environment, and provide proactive service to enhance the overall guest experience.
Requirements
Candidates must have at least one year of experience in hospitality or a related field and be capable of performing physical tasks such as lifting heavy baggage. Excellent verbal communication skills, the ability to work flexible shifts including weekends, and a minimum age of 18 are required.
Full job description
Your Purpose: As a Guest Service Agent at Brightline’s station, you will be responsible for warmly welcoming guests, providing information on ticket kiosks, assisting with local transportation inquiries, and processing and handling their baggage. Additionally, you will offer information about the station and the surrounding areas. This role also involves ensuring the safety and security of the station, assisting in various station operations, and maintaining a high level of guest satisfaction.
Pay Rate - $20.00 an hour
Your Role:
Welcome and engage Guests: Create warm, positive, and memorable interactions using the 10/5/First/Last rule, personalizing each experience with genuine conversation and enthusiasm.
Support team success: Collaborate effectively with coworkers and contribute to a positive, service‑focused environment.
Demonstrate product and policy knowledge: Understand ticketing, reservations, and fare structures, booking guidelines, and special services such as wheelchair assistance.
Provide proactive service: Anticipate guests' needs and share clear information on routes, timetables, platforms, pricing, station amenities, local attractions, and train features.
Own each Guest interaction: Be authentic, avoid jargon, resolve concerns promptly, and perform empathetic service recovery when needed.
Offer alternatives and upsell: Provide thoughtful options when requests cannot be met and recommend enhanced experiences when appropriate.
Maintain the station environment: Follow grooming standards, assist with baggage check‑in and checkpoint screening, and keep all areas neat, clean, and functional.
Process transactions accurately: Complete ticket sales, refunds, upgrades, and credit‑based purchases with accuracy and efficiency.
Adapt communication to diverse Guests: Share station and local information in a clear, accessible, and culturally aware manner.
Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and Department communications and notifications are promptly reviewed.
If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Knowledge Skills & Abilities:
You love working with people, staying upbeat for hours on end (including in stressful times, and skillfully adapting your communication style to fit a diverse group of people.
You can assist special needs guests, such as those in need of wheelchair assistance, when needed.
You have sound judgment and think and act independently.
Your verbal and listening skills are excellent and geared towards superior guest satisfaction, in person and over the phone.
You have at least one year of experience in high-traffic and related fields, such as hospitality, guest services, front office, concierge, or transportation. Standing, walking, being on your feet all day, and being physically active for the entire Shifts are things you embrace.
You can lift/carry diverse sizes and weights of baggage short distances, and push a wheelchair occasionally. While you do not have to be a whiz, you have basic math skills. You are at least 18 years old.
You can work shifts, including weekends and holidays. The ability to speak multiple languages is not required, but a PLUS.
Work Environment: Works in a clean, air-conditioned office space, free of noise, dust, and humidity.
Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear. The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. No specific vision requirements.
Travel: None
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country. Brightline is an Equal Opportunity Employer. In compliance with the Americans with Under the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.
Ride brighter with high-speed rail. The Sunshine State has something for everyone #RideBrighter.
Industry
Rail Transportation
Company size
201-500 employees
Headquarters
Miami, Florida
LinkedIn followers
43,386
Total funding
$217M
Connecting Florida with stations in Miami, Aventura, Fort Lauderdale, Boca Raton, West Palm Beach, and Orlando. Brightline West is on the way, connecting Los Angeles and Las Vegas.
Guests enjoy an elevated experience with in-station lounges, free WiFi, and much more. As the only privately owned, operated, and maintained passenger rail system in the United States, Brightline is here to connect everyone to new experiences. We blend premium train travel and hospitality to make the journey just as fun as the destination.
A team of smart, experienced, and entrepreneurial individuals has been assembled to move Brightline forward, challenging the monopoly of the car and introducing a smarter way to get there. #RideBrighter #GoBrightline
Offices: 161 NW 6th St, Suite 900, Miami, Florida 33136, US · 600 NW 1st Ave, Miami, Florida 33136, US · 101 NW 2nd Ave, Fort Lauderdale, Florida 33311, US · 501 Evernia St, West Palm Beach, Florida 33401, US · 6700 Via Austi Pkwy, Suite B, Las Vegas, NV 89119, US
Express Inter-City Train Service and Transit-Oriented DevelopmentTransportationTravel AccommodationsPublic TransportationFacility ManagementTravelRail TransportationTransportation and logistics
How many Customer Service & Support jobs are open in Miami, FL right now?
There are currently 3,199 open customer service & support positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Miami, FL?
Companies currently hiring include University of Miami Health System, Starbucks, Allied Universal, Domino's, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Miami, FL?
Yes — 275 of the 3199 open customer service & support positions offer remote or hybrid work (146 remote, 129 hybrid).
How do I apply for Customer Service & Support jobs in Miami, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.